Very happy with Ben's work, very knowledgeable and friendly. I was kept up to date with arrival time and advised of additional issues that needed looking at in the near future

Richard was extremely efficient helpful and knowledgeable would recommend him and give100out of100

It was a pleasure dealing with Michael and his team. They were on time, communication was excellent and very happy with the repairs he did on my car.

Noman was a star, he was punctual, he was extremely knowledgeable about the work and provided a full photographed diary of the work, as this was a timing belt and aux belt and water pump, it is very skilled work, he also completed a full service, it was like having a new car, can not recommend him highly enough, excellent price, polite and went the extra mile, 5 star review

Very quick and efficient for my MOT and service. Collected my car from my house and then brought back when completed. All the details of what work was done sent straight to my email. Would recommend again!

Michael was very punctual, friendly, knowledgeable and professional. He explained everything he was doing. He resolved the problem.

It's my first time to use clickmechanic and this mechanic, but it was not a good experience. I booked a work to replace the car brake disks and pads on the clickmechanic website and given the time slot 8-10am for the work. I thought the mechanic will arrive at 8am and complete the work by 10. I waited long time but he didn't appear. I sent a message to ask rough arrival time at 8:43am, but there was no reply. I had to call his mobile at about 9:30am to ask when he will come and he said will be my home soon. Finally, he arrived a few minutes before 10am. Later on, when I complained about the time, he argued that the time slot is arrival time but not working time. I didn't mind much about the late honestly when he arrived. To be nice, I provided water, coffee and biscuit as I trusted him and wish everything smooth. Actually, I might give him a five star if something didn't happen later. During the work, he told me the hand brake on the left wheel was stuck and it took him some time to take it out and need more labour. I thanked him for the extra effort. I thought that would be small extra charge that won't be a big deal, but I didn't realise that's trap as he didn't tell me how much is the extra cost. In the evening, when I check email from ClickMechanic, I found I was charged nearly £100 more than the agreed price which was £452.60. At that time, I found I was cheated. The agreed price £452.60 includes all parts and labour as it's clarified on the ClickMechanic website. Taking handbrake off should be part of the labour, thus should be already covered by the agreed price. However, the mechanic cheated me as some extra labour and charged me nearly £100 more! I have raised this issue to ClickMechanic to resolve. The key point is, once the quote price is agreed, the payment should be the same as the agreed price. If there are some change about the price, the customer needs to be informed of the new price and agree, then the payment be collected. However, I wasn't informed about the extra charge, but the payment had be already collected. That means, the mechanic is able to collect as much as he likes without customer agreement!!! I would say it's a huge problem of the system or platform. Before customers input card details, we are told we won't be charged a penny before work completes. However, we are not told that we could be charged any amount after work without agreement!!! How could I trust such platform and mechanic any more? I leant a lesson I will never input my card details without knowing how much will be charged. Thank you for reading my story and hope it helps.

Yes carried out work promptly .Everything Fitted correctly no problems

Great, Ajay was helpful and processional, diagnosed the issue and provided advice on how to best rectify

I was delighted with the work that was carried out on my Mercedes. Nice and friendly.

Marcus was great. Called ahead and told us when to expect him, quickly solved the problem. Let me know what to look out for in future.

Adam was punctual and professional. He explained what he needed to do and completed the job in a timely manner. Excellent service! Thanks for the speedy fix.

Excellent job. Punctual and kept up to date on the work. Had fullservice & MOT

Reza was the mechanic who took the job on a sunny Saturday, he arrived promptly at the assigned time and quickly identified the issue (car wouldn’t start - new starter motor required). Unfortunately Reza couldn’t fix the problem roadside as the car needed to go on a ramp, but he got the car started so that we could drop it off at a nearby garage. I am happy with the work that was carried out.

Very knowledgeable and friendly guy , work is first class will definitely be using again 5 star

Ryan was brilliant very helpful and talked me through what the issue was went above and beyond Would definitely use again and recommend to friends

Excellent job , friendly and kept me informed, would recommend for certain.

Confirmed job out of hours, took the car and returned within the same day ! Amazing ! Thank you

I had a Major service on my BMW done by Shane and I couldn't be more satisfied with the experience. He was very friendly and professional throughout. Before the appointment he even took the time to call to make sure I was happy with the date and everything that had been arranged to be done for my car. On the day he arrived on time and completed the service to a very high standard. He explained everything that had been done and also advised me on what to keep an eye out for moving forward.

Was very good. They went extra mile and very thoughtful. Kept communicating with me and sending videos updating. Perfect