Cookies

When you visit clickmechanic.com we issue a “cookie” file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. Cookies are widely used in order to make websites work, as well as to provide information. Cookies enable us to: improve the use of our Website; to recognise your computer; to store settings to help facilitate your use of our Website; and to deliver a better and more personalised service.

Some of the cookies used are essential for the Website to operate. You may block all or some cookies from this Website. However, if you use your browser settings to block cookies (including essential cookies) you may not be able to access clickmechanic.com. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you enter our Website.

For more information about cookies or for details on deleting them or refuse their installation on your computer, visit http://www.aboutcookies.org

The table below explains the cookies we use and why:

ClickMechanic cookies

Cookie Name Purpose Persistent or Session
_clickmechanic_session Strictly necessary to use the Website to operate. Stores data about your in progress quote or booking request, such as your car details, postcode, and selected work. Session
remember_user_token Allows you to stay signed in between sessions when you select the appropriate option when signing in. Persistent
clickmechanic_utm Records when you visit the site via one of our partners' tagged links. This data is used to let those partners know when you place a booking request. Persistent

Third party cookies

Cookie Name Purpose Where to find out more
Olark Functionality - keeps track of the live chat conversations between pages. https://www.olark.com/help/cookies
Visual Website Optimizer Functionality - set when we are testing different versions of a page with different visitors, to ensure you have a consistent experience. https://vwo.com/knowledge/what-are-the-cookies-stored-by-vwo/
Stripe Strictly necessary for allowing your payment details to be taken securely. Functionality - on other pages it may track your actions to assist with fraud prevention. https://stripe.com/cookies-policy/legal
Sift Science Functionality - tracks actions on the Website to assist with fraud prevention. https://siftscience.com/service-privacy
WisePops Functionality - tracks when you have seen certain pop-ups to prevent you being shown the same thing twice. https://wisepops.com/terms/
Kissmetrics Performance - tracks key metrics of site usage. https://signin.kissmetrics.com/privacy/
Google Analytics Performance - tracks key metrics of site usage. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Hotjar Performance - records on-site behaviour for a portion to allow product improvements and bugs to be identified. https://www.hotjar.com/legal/policies/cookie-information
New Relic Performance - tracks key metrics of site usage. https://newrelic.com/termsandconditions/cookie-policy
Vero Marketing - tracks information about your site usage so we can include relevant content in our marketing emails. https://www.getvero.com/privacy/
AdRoll Marketing - used for “retargeting”, so that we are able to advertise specifically to people who have previously visited our website. http://www.adrollgroup.com/privacy
Facebook Marketing - used for “retargeting”, so that we are able to advertise specifically to people who have previously visited our website. https://en-gb.facebook.com/policies/cookies/
Google Adwords Marketing - used for “retargeting”, so that we are able to advertise specifically to people who have previously visited our website. http://www.google.com/settings/ads