Sole Automobile Limited , Berkshire | ClickMechanic
(92 ratings)
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8 years professional experience
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443 completed bookings
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Active since April 2025
Qualifications
- IMI Level 4: Award in Diagnosis Testing & Repair of EVS & Components
- IMI Level 3 Electric/Hybrid Vehicle Repair & Replacement (1000V) Accredited
- AA Approved Garage
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
Sole Automobile Limited , Berkshire | ClickMechanic
Ziryab Q
14th July 2026
BMW 2 Series Plug-in Diagnostic Inspection
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No, I booked this on the premise they were coming to see the car at the house. they wanted to collect the car, I said no. I literally do not know you and the business you run. I opted to bring the car.
Brought the car to the garage, they ran a plug in diagnostics - nothing flagged, was told to bring it back another day to put it on the lift to check the underside. they kept the car overnight.
I was promised photos and videos of the issue. nothing was given.
Upon collection, I also asked for a separate quote from the garage outside of click mechanic. The receptionist kept making excuses of how they are too busy, I chased them for a week and they lie about calling you back and are very unprofessional.
Then become the victim and openly complain when people get understandably upset about the level of service they are giving their customers.
They clearly don't respect drivers and their time.
Read more
Reply from Sole Automobile Limited:
Dear Arianne,
Thank you for your feedback. We are disappointed that your experience has been represented in this way, as it does not reflect what actually occurred.
You booked a ClickMechanic plug-in diagnostic inspection, which was carried out as agreed. When the diagnostic scan revealed no fault codes, we offered, at no additional cost, for our senior technician to carry out a further diagnostic inspection later that evening to investigate the issue more thoroughly. You were happy to leave the vehicle with us overnight, and to minimise any inconvenience we also provided you with a complimentary lift home.
As the turbocharger was not dismantled or removed during the inspection, there were no internal components to photograph or video, so we were unable to provide the images you requested.
You also repeatedly requested a quotation outside of the ClickMechanic booking. We politely declined because we do not bypass ClickMechanic’s process. In addition, you wished to supply your own parts, which is against our workshop policy, and this was explained to you.
While we respect your right to leave feedback, we do not believe it is fair to suggest that we do not respect our customers or their time. We carried out the booked diagnostic, provided additional diagnostic time from our senior technician free of charge, offered complimentary transport home, and made every effort to assist you. We wish you all the best with your vehicle.
Read more
6th July 2026
Land Rover Discovery 4 Handbrake shoes replacement (all)
Brake discs and pads replacement - rear (both)
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Collected on time, good communication throughout. Pleased with the work and professionalism of the garage. Many thanks
2nd July 2026
Ford Ranger MOT with collection & delivery
Brake pads replacement - front (all)
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Collected my car, did the MOT and brake pads. Passed it and didn’t try to upsell me or find stuff to replace. Real honest garage, will definitely use as my new garage
26th June 2026
Toyota AYGO MOT with collection & delivery
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My mechanic is a good and respectful man,did a great work 👍
I was happy with his work
25th June 2026
Ford Ka Brake hose replacement - front (passenger side)
Air conditioning regas (R134a Gas ONLY)
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They were amazing - super helpful and so quick in work they did. Will be using again
10th June 2026
Kia Picanto Brake discs and pads replacement - rear (both)
Front driveshaft CV joint gaiter replacement - outer left
Brake light bulb replacement
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Yes........absolutely surprised they would come out from Reading....pick the car up and deliver it back at no extra charge........such service.....if you keep your prices sensible, you will get my business and my friends as well,,,,,,,,once your prices and service deteriorate... you will lose customers.....I live in Old Windsor ... very rich part of the world where garages milk the affluent to the hilt.....so poor people like mr and old age pensioners on limited income are always looking for honest people to do business with
You will have me as a loyal customer from now on. David Webster
Reply from Sole Automobile Limited:
Thank you Mr David, for your wonderful review and kind words.
We’re delighted you were happy with our service. At Sole Automobile, we’re committed to providing honest advice, fair pricing, and high-quality workmanship with excellent customer care.
Your recommendation and loyalty mean a great deal to us. We look forward to looking after your vehicle again in the future.
30th May 2026
Renault Captur MOT with collection & delivery
Full Service
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On time, price as quoted, good communication on when car would be picked up and handed back
29th May 2026
Skoda Octavia Diagnostic Inspection
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Mechanic was friendly and knowledgeable, I am very happy with the work that he did
20th May 2026
Ford Fiesta MOT with collection & delivery
Full Service
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Turned up on time, friendly when arrived
No hassle what so ever, easiest thing I’ve ever had to do
They took car away completed full service and mot then sent me an email saying the work has been done with all info
Dropped car off after
Whole thing only took 3 hours
Would highly recommend
16th May 2026
Vauxhall GTC Full Service
MOT with collection & delivery
Headlamp aim adjustment
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Right, please ignore my previous mention of the phone holder, that is not an issue, a simple accident and being old item would lead to being broken, they reached out to me and explained it, and as such I am more than happy to give a 5 stars review all across the board as I find them very lovely and keen. I feel bad for even mentioning it before, please use these guys, they are more than accommodating and will go the extra mile for you!
Reply from Sole Automobile Limited:
Thank you so much for updating your review and for your understanding. We truly appreciate your kind words and support. Customer satisfaction is very important to us, and we’ll always do our best to go the extra mile. We look forward to helping you again in the future.