I am disgusted at this mechanic Paul form Paul's Autos. I have been respectful up until now and not left a review. I did report it to your customer services though and he advised me to raise a dispute. My car had an intermittent cog light issue and sometimes sounded like it was in a higher gear. I was advised it was a clutch plate needed. Paul also verified this, drove my car away to an area where he had more space, botched the job and had to push it back to my house. He caused me 2 issues. 1. He claimed payment for a job he did not resolve and 2. Completely botched my car so it now doesn't drive at all. I raised the first issue to get a refund which he did. I then raised a second issue as I was left with a broken car. I was advised to take Paul to a small claims court, but was also advised to try mediation first which I did by raising the 2nd dispute. He replied saying the car issue was now the gearbox which he would resolve at his expense rather then having me take to social media and go to court. He picked up my car, changed his story saying it wasn't the clutch plate after all as it wasn't very worn (which he previously said was mangled), now claimed it wasn't the gearbox at fault, but an actuator. He said he fixed the actuator and the car runs fine, however this was an outright lie. He returned my car dead, broken and unusable. I have tried my best to resolve this direct with him, but he now ignores the messages in the resolution centre. Therefore I am escalating this with the Motor Abundsman and submitting an N1 application form to take this matter to a civil court. I'm currently in the process of arranging another mechanic to assess the damage he has caused. It's worth noting that I have video and audio evidence of Paul saying to me that he's had to give a '£400 refund before to another customer and that if click mechanic makes him do this again he'll stop working with them'. I have video of him asking me to mark the job as completed so he got paid. I said no as he'd not resolved it. He continued to say that if he didn't mark it as complete Click Mechanic will harass me. He continued to mark it as completed to collect payment. I have used Click Mechanic for years. I even had my MOT passed just a few weeks before via click mechanic. I have used Click Mechanic for all my vehicles but after this horrible experience I will never use them again. All this stress has caused me loss of work, costs of public transport and mental health stress. My wife is suffering with cancer at present and could certainly do without all this drama

Ashley arrived on time and the work was completed very well. Very pleased with the service and will use it again can't say how pleased I was with everything thank you

Alex was great - good communication and did the repair quickly while I was sat inside my house working... Not used a mobile mechanic before but wouldn't hesitate to use Alex again.

Adrian I was on time, did the job quickly and took time to show me when he replaced the parts before putting everything back together again. Brilliant job and Adrian genuinely is one of the nicest people. Absolutely wouldn’t hesitate to recommend him.

Omer was fantastic, he sorted out my car after three other mechanics failed to fix it. Highly recommended!

Gary was very punctual, friendly and helpful with organising other work to be carried out. Would highly recommend.

Graeme was lovely, easy to communicate with, and clear with needs and potential after care for the car. Highly recommend.

Perfect service once again, trustworthy and friendly service! Thanks for you help!

Jay came across as an honest and knowledgeable mechanic, who kept me updated as the works progressed. Jay went above and beyond. Nothing was too much trouble. Would highly recommend and will use again.

No problem, friendly and tidy. Replaced parts by each wheel so clearly visible and needed changing. All work completed in a timely manner and then road tested by Paul. Very happy with the entire process.

Maz was friendly and very helpful explained everything and East to talk to

It was all brilliant. Couldn't recommend more. Friendly, very knowledgeable and very helpful.

First time for me using Click Mechanic. Bartek was punctual and very very professional. Replacing the clutch and slave cylinder on this car (Alfa Rome Mito) is a long and difficult job. Axles off, exhaust off and loads of pipes and connections and eventually the gearbox comes out! A lot of work. He did it properly and without fuss and I could not be more delighted. He is a thoroughly nice chap too. Many thanks Bartek

Very friendly and knowledgeable. I would definitely recommend to friends and family Cheers Brilliant work

Professional, friendly, very knowledgable and helpful. Extremely happy.

Sam was friendly and professional and very efficient. Came to the house and did a full service on the driveway. Very convenient and he offered free advice when I asked a number of questions. Definitely be using Sam again.

Shoaib came to replace my two back break pads. He was great! He was given the wrong pads so he had to go get the correct ones but he went to a lot of effort. The job didn’t take long at all, and even better it was completed at my office while I was at work. Super handy service!

Really really good work, very polite and super helpful. I highly recommend Mubi!

James was very pleasant and extremely knowledgeable. He arrived on time and was quickly underway with the repair. Work was carried out in a timely and efficient manner. Very pleased with the work. Highly recommend.

ClickMechanic booked my car in between 8 and 10 am Monday, which was a surprise as my booking was only done on the Saturday evening. Got a call at about 9.30am from the garage saying the parts had just been ordered, so no way were they going to be at my house for 10am. Once the parts had arrived, the garage informed me they were coming for the car this was about 12pm ( I was prepared for all-day job, so no problem). It's never simple when fixing a car, so wasnt surprised when the garage called to say they found other issues, but they explained the problems, and we agreed on a price for the extra work needed. Very friendly and knowledgeable; never used this garage before, so was a bit nervous but very happy with the work done, and communication was good, so I will use them again.