Things were initially okay. I had booked in for the full service and also wanted some exhaust brackets replaced. I spoke with Omer, the owner, and asked for a price. He advised that it would be £30 for the brackets and £30 for fitting. This was a good price as I had been quoted £100. The brackets wouldn't arrive until the next day, so I would have to leave my car at the garage, which I was fine with. The next afternoon, I got the ClickMechanic invoice through and noticed straight away that the price I was expecting had increased by £60. I immediately called Omer to query this. Firstly he lied claiming that he had quoted for one bracket, not two. I pointed out that this was rubbish, and he then changed tact advising that the brackets were in fact £84 and that he had not charged me any fitting. I asked what the extra £35 was for, and he claimed the was a ClickMechanic charge! Three times in the call he offered to send me a picture of the cost of the brackets, but he couldn't seem to grasp the salient point that he had quoted one figure and then charged me twice the amount with no explanation. Eventually, he agreed to refund me and asked that I send him my bank details, which I did. I got an email from CM the next day about rating the garage and didn't respond as I was waiting for the refund before I'd do that. I got another reminder the following day, so I wrote back to CM and explained why I had yet to leave a review. The agent advised that there was a resolution center if there were issues. I advised that I would leave it a couple of days and then call Omer if the refund wasn't forthcoming. A short while later. Paul at CM had escalated my claim to the resolution centre which was fine by me. When Omer responded he made it seem as though it were my fault and that he had been reasonable, and again (for the fourth time) mentioned sending the receipt to prove what he had paid. I wrote back and rubbished his claims and again pointed out that the issue was that he had quoted me one price, and then doubled it with no explanation. Omer replied, and for a fifth time, mentioned sending the receipt! I told him for a fifth time that I didn't disbelieve him about the receipt, my issue was you quoted a price and doubled it. After more messages, he finally admitted what had happened, and I quote "I charged you as the bill was sent. Unfortunately when we rang Mercedes they gave us a cost of one clamp and not two or we would have told you the cost." The fact I had to chase him for a refund after he agreed to it, and also that he never apologised or took any responsibility for the fact he quoted a price and subsequently doubled it without asking me, means I cannot honestly recommend this garage. I'm still not convinced that Omer understands what my issue was, and I find it a bit bizarre that any business would quote a price, then double it, not tell the customer, and expect them to just accept it.

Ade was amazing, he was quick to arrive and help us with our diagnostic assessment, giving us clear explanations and answers, offering solutions and helping in every way we needed. Very friendly and knowledgeable!

Azhar was fantastic and the interaction was outstanding with plenty of updates also

I never met the mechanic nor called by a mechanic. This silly form needs to be heavily amended if you want decent feedback. Yes - I know it serves a range of purposes for your main business and all I had was a full service (no repairs).

Josh was great! Sorted it all out via text as I was working all day, Josh collected my car from the staff car park and returned it after MOT and service before the end of the working day. Most convenient MOT I've ever had - would definitely use again

David was straight to the point, carried out the work quickly and efficiently.

The mechanic turned up when he said, and even advised what i should or shouldnt have done. He was very polite & informative. Took my car from my works did the job & brought back in a few hours. Couldnt speak highly enough of how good & easy this was. On the back of this i will 100% use again. Thanks Mr Sie Frost

Richard was amazing, punctual courteous and did a fantastic job. I couldn’t be happier really fast professional service thank you

Great service and a very fair price. Good communication throughout the repair

The work was completed in good time and the mechanic was polite and friendly.

Jeffrey was great - he was running late from the previous booking but kept me informed and up-to-date on his arrival. He was very friendly and identified and then fixed the problem very quickly Couldn’t be more delighted with the service I received and I would recommend Jeffrey to everyone

First time using click mechanic. Started looking for someone to fix my car Monday morning, all fixed by late Monday afternoon. Highly recommend click mechanic & Jamie

Very helpful and knowledgeable. Sorted issues on the spot. Highly recommend!

Honest assessment of remedial work required and quality advice given given about what was need to resolve the issues

Completely faultless service. Easiest MOT process I've been through. Seamless collection and drop off. Joe was punctual, kind, courteous and everything was sorted within a few hours. Joe was even kind enough to return to the garage as the technician had forgotten to stamp the log book. I would highly recommend to others!

Great communication and did the work promptly. Very friendly and happy with what they did. Thank you.

Paul was great and got the car going. What else do you want? yes he was friendly

Daniel was excellent, clearly very good at his job and a nice chap too! Had an oil change done, he also topped up the coolant without being asked

I am not happy with the work carried out on my car. How does a mechanic do a check on a car without driving it? The mechanic did a pre- purchase check on my car and didn’t test drive the car. This is totally unacceptable. He said the car did not have tax and insurance cover. When I checked, the car had. This is so disappointing.

The mechanic was really helpful and friendly. Answered all my questions as a first-time buyer