Average Rating
From 203846 reviews
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Customer Reviews
94% of our customers would recommend ClickMechanic to their friends.
Reviews on the ClickMechanic website are only ever left by paying customers, so you know exactly how the mechanics on our network have performed in the past.
Very cheerful, friendly and got stuck straight into the task at hand despite the cold, dark and rain. Can't fault the work done. Honest and efficient, glad to recommend.
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Thank you shaun was very friendly won't hesitate to call again very happy with the work done
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Brilliant, explained everything really well to me and helped me with solutions.
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He did a thorough and professional inspection and explained everything clearly. He identified issues that saved me a lot of time and money. Very knowledgeable, honest, and reliable, I would definitely recommend him
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Robert was Brilliant, very knowledgeable and friendly. Hope he can return to finish the work when the part arrives.
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The work carried out was very good — the car is running smoothly and I can’t fault the quality of the repair. However, I was disappointed that my request to change the pollen filter wasn’t accommodated. It’s a very quick job (I ended up doing it myself in a couple of minutes), and after spending £1300 on the work, I felt this small favour could have been done. Overall, the mechanical work was good, but the customer service in that moment left me slightly disappointed. I still wish them the best in their business.
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Fantastic job, quick and efficient. Friendly person, professional. Thanks
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The experience was extremely poor from start to finish and fell far below what was agreed and reasonably expected. Aaron arrived at approximately 9:30am, which was in line with the planned time. However, without any prior discussion or my agreement, he immediately took my vehicle away to an MOT test centre in Harrietsham. I live in Sittingbourne, where there are numerous local MOT centres, so this involved an unnecessary journey of roughly 30 minutes each way. At no point beforehand was I informed that the vehicle would be taken such a distance or asked to consent to this. Around an hour later, Aaron contacted me stating that both front tyres needed replacing due to exposed cords and that this would cost £200. This figure was presented without any prior quotation, explanation of tyre type, or discussion of options. After I challenged this, the price was suddenly reduced to £160, which further undermined confidence in the transparency and legitimacy of the pricing. I stated that I would prefer the car to be returned, but Aaron refused, claiming it would be illegal to drive due to the tyre condition. I then received no meaningful update for several hours until I had to contact him myself at approximately 3pm. Only after I prompted him did he contact the MOT centre and then inform me the vehicle had failed its MOT. Despite the tyres having been replaced (therefore removing the only dangerous defects that would have prevented driving), Aaron then refused to return the vehicle, stating he was too busy and in Chatham. Returning the vehicle was clearly part of the agreed service, and at no stage was I told the car might be left at a distant garage for me to collect myself. As a result, I was forced to arrange and pay for a taxi to Harrietsham to collect my own vehicle. Upon arrival, I was informed by the garage that the car had arrived with a flat tyre, which was the reason one of the tyres needed replacing. This damage occurred while the vehicle was in Aaron’s possession. In addition, no full service was carried out whatsoever, despite this being part of the booking. In effect, all that occurred was: My car was driven away without prior agreement to a distant location It was left there all day without communication No service work was completed I had to collect it myself at my own expense I incurred tyre replacement costs in circumstances that appear to have been caused during handling I have therefore paid approximately £400 and received effectively no service.
MOT with collection & delivery
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Like was great, very friendly and professional. I’d recommend him to anybody
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Alin was certainly punctual, actually arriving 30 minutes early, which worked for me. Completed the required work, including having to obtain a different type of Glow Plug, as my vehicle required one with a pressure sensor. He was clear in communicating this and on the price, which effectively doubled the cost of the work. Work was completed to a very high standard, so wouldn't have any problem in booking Alin again.
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He was very friendly, kind, and professional. I was on my way to my house, and he waited for me. I appreciate that.
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Collected car and took away and repaired, would highly recommend and great price
Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
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Colin was really lovely and helpful sorting my car rear brake pads and discs in such a short time. Will definitely be coming back for the next thing.
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I found both friendly and willing to communicate/explain. Yes happy either way the work. Thank you.
Interim Service
Brakes
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Great job for a great price. Pouring with rain to. Very punctual very polite very efficient.
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All in all good mechanics. Some issues with punctuality and communication could be a bit more solid but the work was done and done well.
Engine oil & filter replacement
Oil sump/pan gasket replacement
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Very happy. Phoned first to advise work needed,then explained costs and legal implications. Collection and delivery service was first class.
MOT with collection & delivery
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Jason was excellent, on time and very knowledgable . Very happy with his service
Diesel particulate filter (DPF) chemical clean and regeneration
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Ryan was great he managed to solve the issue on my car and gave me some advice on how to maintain it
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Ben was excellent and did a great job ! Even braved the rain! Very tidy worker .