Average Rating

From 209447 reviews

Quality
Punctuality
Communication

Customer Reviews

Excellent - 191063
Good - 12028
Ok - 3176
Unsatisfactory - 1454
Poor - 1726

94% of our customers would recommend ClickMechanic to their friends.

Reviews on the ClickMechanic website are only ever left by paying customers, so you know exactly how the mechanics on our network have performed in the past.

Custom Vehicle Works

Alex on

Great job on the car, very prompt and great communication, I will definitely be bringing my car to him in future!

Fiat Panda
Timing belt replacement
Quality
Punctuality
Communication

OEM Plus Services

Michael on

I found your company via the internet. From the moment I signed up with you regarding urgent repairs to my vehicle, I was impressed. I received a message stating that Michael would be my mechanic and had been allocated to me. At this point, I was also given a reference number. Michael called me the day before he was due to come out (between 12 and 2 p.m.) to understand the full circumstances of the car's issues, what I had been told the problem was, and my own observations. Later, I received another call from Michael, letting me know he could arrive by 9:30 a.m., which was perfect as my car could no longer be started, and I was relying on taxis. He arrived the next morning and completed the assessment of my car. It was then decided that the repairs could not be done on my driveway, so the vehicle needed to be taken to Luton, where his garage is located. Michael was keen to get the job done quickly. He arranged for a pick-up truck to collect my vehicle and transport it to Luton, which cost me £130. He was passionate, very professional, and kept me well informed throughout the process. However, there was some confusion due to the constant emails and messages stating that you were unable to allocate a mechanic, even though the car had been with Michael since the 18th. Money was removed from my account to cover the repairs, then refunded, and at one point, it seemed as though the job had been canceled. Despite these hiccups, my car was returned today, and I’m happy with both the car and the repairs. Michael even had it cleaned before returning it. The only negative aspect was that Michael needs to manage customer expectations better. For example, in my case, I had a rented vehicle and a business to run. If he had said, “We’re looking at about three days, mate,” instead of implying it might take a week, I could have planned accordingly. This would have saved me from needing to extend the rental or pay for additional taxis after the three-day mark when the car was still in Luton. As someone with a business and commitments, managing my expectations was critical. Nevertheless, I would rate the overall experience a 9/10.

Ford Fiesta
Labour- engine repair
Quality
Punctuality
Communication

DARREN N

Pablo on

Darren is the best. He was very friendly and had an excellent attitude. Solved the problem quickly and efficiently. Highly recommended.

Nissan Qashqai
Diagnostic Inspection
Quality
Punctuality
Communication

Bettws Autos

Jonathan on

The job was complicated by a seized bolt and took a lot longer than expected. However Thomas persevered and did a great job. Very satisfied. Thanks

Mercedes-Benz E-Class
Coil spring replacement - rear (one)
Quality
Punctuality
Communication

CK Mobile Mechanics

Craig on

Chris was great, turned up on time and completed the work fully, gave some good advice, much appreciated and I would definitely recommend and use again.

Volkswagen Tiguan
Brake discs and pads replacement - front (both)
Quality
Punctuality
Communication

Patson Dzingai

Gordon on

Patson was extremely frendly and knowledgeable about the model of car I have.One

MINI Mini
Clutch replacement
Quality
Punctuality
Communication

STAGEMYCAR.LTD

Parminder on

Dragos was great. He efficiently removed the old spark plugs and installed the new ones. He got Bosch ones, which is a reputable brand. The car started without issue and has been fine all week. Many thanks.

Honda Civic
Spark plugs replacement
Quality
Punctuality
Communication

Assured Cars Supermarket Limited

Jacqui on

Unfortunately because the windscreen wipers worked while the technician was there he could not identify the fault. This leaves me with the potential of the windscreen wipers stopping the next time used. I say technician because he was a technician not a mechanic, in other words totally relies on what the computer says.

Mazda Mazda2
Diagnostic Inspection
Vehicle Health Check
Quality
Punctuality
Communication

Branch Mechanics Ltd

Joanne on

Happy with job, thank you. Diagnostic done rapidly and fault cleared efficiently

Ford C-MAX
Diagnostic Inspection
Quality
Punctuality
Communication

MW Mobile Mechanic

Craig on

was dreading what the problem was with my van but after 20 minutes The guys had it up and running they also gave me good advice on what to do to keep my van in good condition for the future worth every penny

Peugeot Partner
Car Won't Start Inspection
Quality
Punctuality
Communication

Mattys Motors

Duncan on

Matty from Matty's Motors was fantastic. Texted me to say he was on his way and arrived on time, working non-stop for four hours on a complex timing belt job in the freezing cold. Hopefully he enjoyed the tea and biscuits! The price was very reasonable and we were booked in within two days of our initial message. All local garages were booked up for two weeks.

Peugeot 3008 SUV
Timing belt replacement (Wet belt including sump/oil pickup clean)
Quality
Punctuality
Communication

Car-O-Practor

Matt on

Mohammed was great, helpful and knowledgeable and clearly happy to go the extra mile to help.

Mercedes-Benz A-Class
Plug-in Diagnostic Inspection
Quality
Punctuality
Communication

Towerhill Mot Centre Ltd

Gracjana on

My mechanic was friendly has to reschedule for later time and great with communication, very friendly and has knowledge

Volkswagen Golf
Diagnostic Inspection
Quality
Punctuality
Communication

ABS MOTS

Kevin on

Very good service, car picked up, fixed and dropped off the next day. Very happy with the work.

Audi A3
Heater matrix replacement
Coolant/antifreeze drain & refill
Coolant expansion tank replacement
Quality
Punctuality
Communication

CMS Smart Ltd / Sussex Automotive Services

Giuliano on

Prompt communication from offset with regular updates on sourcing the correct part. The replacement of the Volvo V40 clutch slave cylinder was conducted in a professional and efficient manner with respect to my vehicle. Gwilym had a can do attitude with an excellent knowledge base and overcame a few setbacks with the installation in a confident manner. Overall, an excellent experience. I would definitely use his services in the future.

Volvo V40
Clutch slave cylinder replacement
Quality
Punctuality
Communication

Miah Automotive

Rich on

Very quick and efficient on completing the work and sorting the issue. Has sent on details in case a similar thing happens again so very helpful

Mercedes-Benz Vito
Diagnostic Inspection
Quality
Punctuality
Communication

Best Choice Mobile Mechanic

Ali on

He was friendly I am very happy with his work I recommended and I will tell my friend and he is very useful

Land Rover Range Rover Sport
Diagnostic Inspection
Quality
Punctuality
Communication

A Dixon Autos

Susan on

Arrived a little late but responded to my message quickly. Unfortunately he couldn’t help with my cars issue but tried hard to give me answers. Gave me advice on what I should do next. Although couldn’t help. I would recommend

Fiat 500
Plug-in Diagnostic Inspection
Quality
Punctuality
Communication

Triple A Car Care

Dave on

Mo was fantastic. Helpful and knowledgeable, did a great job. Car feels like new now. Always worrying trying to find reliable people to work on cars, highly recommended. Cheers guys.

Mercedes-Benz CLC-Class
Brake pads replacement - rear (all)
Brake pads replacement - front (all)
Quality
Punctuality
Communication

TR MOT AND SERVICE LTD

Baran on

The lads were very professional and did a great job changing my brake fluid. The job they carried out was explained to me perfectly upon completion as well. ✅✅✅

Volkswagen Polo
Brake fluid change
Quality
Punctuality
Communication

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