Dorset Response , Dorset | ClickMechanic

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(1181 ratings)

  • 38 years professional experience

  • 3159 completed bookings

  • Active since July 2014

Dorset Response , Dorset | ClickMechanic

Dorset/Hampshire R
So with 8 years and over 3000 bookings and a 97% 5 star rating .one of the best performers on this site.
Dorset Response is no longer on this site but we are still very much around.
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https://youtu.be/LK72kK8Ixjs



Phill
24th April 2018
Rover 75 Bleed hydraulic clutch release system
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Fault finding was brilliant,advice was best.Knowledgeable but the work wasn't completely done ,car need extra work on spares and repairs.

Reply from Dorset/Hampshire:

I'm sorry to give you the bad news but your car had been doctored simply to sell and get you down the road

Shueb
22nd April 2018
Land Rover Range Rover Evoque Premium Pre-purchase Inspection
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James was fab, he inspected a vehicle I was about to purchase and provided detailed feedback.
We all pretend that we know more about vehicles than we actually do. I would highly recommend anyone buying a vehicle to use this service. Absolutely amazing value for money.

Reply from Dorset/Hampshire:

No problem,it's always nice to inspect a good car

Adam
12th April 2018
Vauxhall/Opel Insignia Two hours fitting additional parts
The gear box has lost its oil into the clutch housing ,this oil has everything
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Don't use click mechanic they palm you off and then when there's a problem they don't want to help resolve it.
I would not use them again EVER they are a complete waste of time

Reply from Dorset/Hampshire:

I personally took your car to the main dealer for inspection,independent garage and a vosa inspector regarding your complaint.All of the reports stated that the repair we carried out was not connected in anyway to the issues you have now,In fact Vauxhall stated that the car shows signs of excessive wear and tear and this would be due to driving in a hard and excessive manner.Im sorry but if you use and drive your car as if it's on the race track then this problems would arise,Your fly wheel is blue with over heating,your brakes show the same wear and your tyres again show signs of aggressive driving. i realise you are trying to sell the car on as you now realise your gearbox is worn due to sharp and aggressive gear changes,And you was hoping to sell this car on before it broke completely so the next owner would suffer the break down.I realise that as the car has broken down before you can pass it on has frustrated you.Im afraid the facts are the facts,and as the car you have almost driven to death has decided to die on your watch before you can pass it on,in some people's eyes this may be seen as karma Read more

Atwal
1st April 2018
Honda Civic Standard Pre-purchase Inspection
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James inspected a track prepared Civic Type R we were considering purchasing. Due to the distance, I was unable to view the car myself and relied purely on James and his expert opinion.
Due to it being a specialist car, I was worried at first that the mechanic may not know much about the modifications carried out. However, I couldn't have been more wrong as James was extremely experienced with track and race cars. It turns out he has done a fair bit of racing himself.

He carried out the inspection diligently and put my mind at ease. I collected the car a few days later knowing exactly what to expect, James was spot on!.

Reply from Dorset/Hampshire:

As long as if you go to truxton I get an invite.mean that as well

David
30th March 2018
Vauxhall Astra Diagnostic Inspection
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James arrived on time and was friendly and he confirmed the problem and gave me good advice on how to proceed.

Reply from Dorset/Hampshire:

thank you for your kind review,

Damian
30th March 2018
BMW 3 Series Diagnostic Inspection
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James was a really nice knowledgeable guy. Worked out what was wrong with my car immediately. Highly recommend him knows a lot about BMWs.

Reply from Dorset/Hampshire:

I have done a quote and will recover the car for free,glad the car failed almost on your drive way rather then the road

Lewis
5th March 2018
Peugeot 207 General Diagnostic
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James was really knowledgeable and put my mind at rest after a minute he could see what the issue was.

It's clear now that i'm an idiot and need to service my car more!!

I highly recommend James to anyone.

Alex
23rd January 2018
Volkswagen Polo Front brake pads (all) replacement
Diagnostic Inspection
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so grateful for the convenience and a decent job being done. Thanks so much!

Charlotte
9th January 2018
Fiat 500 Timing belt/chain replacement
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I had an awful experience and I will never use this service again. I had a cambelt change on my car, the work had been done and I was told that my engine management light had come on but was told it was probably down to the cam sensor failing. Half an hour later I got a call to say the light had turned off.
My car got dropped back off and I was told there were no other issues apart from needing a new cam sensor and alternator belt. I drove my car back home and had to come off the dual carriage way as my car was making an awful clunking noise and shaking! I tried to contact James but had no luck.

The next day I received a phone call from James and I explained what was happening to my car when I was driving it. I was then told by James that it was my clutch and that he already knew about it, and I needed it replaced (costing around £300). I questioned why as my clutch was fine before they picked it up... his reply 'because your car is old'.
If my car needed a new clutch then I should have been told before they drove my car back to me (50 miles down the road).
I was then recommended by James not to drive my car as it could just stop working. I was more upset about this because I had already driven it home and nothing was mentioned about my clutch!
James offered to pick my car up on the Monday to check the cambelt and offered to order in a new clutch. But instead I booked my car to be checked out by my garage and had told them what had been said. They completely checked my car over and told me 1. my clutch was absolutely fine and it didn't need replacing and 2. a bolt had been left loose in the engine which was banging against a pipe causing it to make a clunking noise/vibration.
So, after not being able to use my car all weekend in case it broke, having to arrange lifts to and from work, and thinking all this time I going to have to pay loads of money for a new clutch, it was all a lie!!
Read more

Reply from Dorset/Hampshire:

I think we need to be a bit honest here ,A number of points raised here.
First we advised the mangerment light is on but during the journey back it will go out,and it did just that.we advised the alternator belt was worn but funds wouldn't allow that to be fitted.
We then get a very confused and upset hysterical woman the phone saying her clutch has gone and someone has told her the thrust bearing has gone,is it safe to drive,we advised not to drive it,offered to collect it and give an idea on price.we then heard nothing from you so assumed the car was being fixed locally.
We did get a phone call from another garage that you had asked to call us ,they confirmed that it was a wheel that had been hit buy a kerb/pothole and was in no way related to the timing belt,or the clutch.

It is very difficult for us when we receive on the weekend a cry for help and get relayed information that isn't reliable and give advice on that.
So the work we had done was fine,and you hit a pot hole/kerb,ring us up in a panic,we offer to collect your car and price on the repair you asked for,and you never mentioned that your car has been in fact damaged in a collision with a kerb or pot hole.
My advise regarding the wear on your car,was it had done a high mileage and items like clutches/brakes are part of owning an older car
Read more

Derek
22nd December 2017
BMW X5 Parking brake shoes adjust and clean.replace rear brake pads
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Good job well done thanks 👍

Reply from Dorset/Hampshire:

Perfect,thank you,remember I'm BMW trained and you can request me any time through click.have a great Christmas and your BMW is one of the best ones we have driven,so well done