Dorset Response , Dorset | ClickMechanic
(1164 ratings)
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3114 completed bookings
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Active since July 2014
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 4 Accredited
- RMIF Member
- Approved garage
Dorset Response , Dorset | ClickMechanic
Dorset R
22nd July 2021
Hyundai Getz Timing belt replacement
Overall
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Not happy as he overcharged me as he didn’t want to do the gaiters and said they were ok yet I have MOT cert telling me they did need doing ASAP. Took ages on the cam belt change and seems to have added labour to the agreed fee on basis of inspecting gaiters despite telling me we would not be charged for the gaiters . As he wasn’t keen to do them we decided we would book another click mechanic to actually do the job. I think he ran out of time as he had a number of phone calls whilst working on my car. That would have been fine had he not put in a £70 charge for inspecting gaiters that we know have to be done.
Reply from Dorset:
When one of our long term mechanics with a proven history over 9 years receives a bad review we have to look into it.
James was asked by your husband to inspect the gaiters and give his view, and that was they didn't need doing for at least a couple of years and your husband excepted this.
However when James had left site you had informed us your husband was wrong and you wanted them doing.
The £70 was an admin error corrected within 20 minutes and refunded and we apologised for that.
Regarding the calls.In the office we struggled to understand the complaint then realised.
We are also a response operation and all calls get sent to all units.
So the vehicles recieve almost constant phone calls.If our staff are working onsite they ignore these and calls and the office picks up the call.
Only when the vehicle is in operation mode can the mechanic accept the calls.
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19th July 2021
MG MGF Timing belt replacement
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James arrived on time, was very polite and clearly very knowledgeable. Did a great job and would happily recommend him and the quality of the work.
Reply from Dorset:
James does enjoy working on rovers.
He was back in the day on the design team for the engine
17th July 2021
Fiat Ducato Timing belt replacement
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Very conscientious. I was very satisfied. He obviously knew what he was doing.
Reply from Dorset:
Thank you
17th July 2021
BMW X4 Engine oil & filter replacement
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No not really when he did the oil change there was oil left on the front of my car
Reply from Dorset:
We are very surprised at this and our staff wear body cameras and this has been viewed.
As a business we service around 5000 cars belonging to the general public and around 9800 ambulance units and this is the first complaint of this nature .
9th June 2021
Audi TT Coupe Major Service
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very good service thanks .......................................a starrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
3rd June 2021
MINI Mini Full Service
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Fantastic Service. Very professional. Friendly and knowledgeable. He was great.he got to my house on time,very polite and helpful.
1st June 2021
Renault Laguna Head inspection for Tuesday
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James has provided a really flexible and efficient service. It's great to have someone so competent turn up and fix stuff on my doorstep, it makes life so easy.
30th April 2021
Citroen Berlingo Rocker cover gasket replacement
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Very friendly professional service the mechanic I got was very good did more than was scheduled brilliant 😀
24th April 2021
Skoda Octavia Engine oil & filter replacement
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He was great.he got to my house on time,very polite anfd helpfull.his bike was the star of the show :)couldnt believe all the tools would fit on his bike .great guy
18th April 2021
Vauxhall Insignia Diesel particulate filter (DPF) physical clean
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James is a great mechanic. Tells you everything you need to know about what’s wrong with your car. Takes you through every step and helps as much as he can. Janes turned up on a awesome motorbike which looked like a police bike. Amazing service and very quick.
We also carry out work for Green Flag and Rac.
We have a fleet of small vans as well as response bikes .
These can get through the heavy traffic during holiday season.
We are Brembo and Bosch approved for brakes.
We always carry the equipment and parts needed for your booking.
The link below shows the bike equipment
https://youtu.be/LK72kK8Ixjs