Dorset Response , Dorset | ClickMechanic

Book James

(1139 ratings)

  • 36 years professional experience

  • 3045 completed bookings

  • Active since July 2014

Qualifications

  • City & Guilds Level 1 Qualified
  • City & Guilds Level 2 Qualified
  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited
  • RMIF Member
  • Approved garage

Dorset Response , Dorset | ClickMechanic

James B
Dorset Response is a mobile repair and service business,we are also involved with other platforms and offer our services to NHS and police staff.
However all reviews on this page are only from click mechanic customers.
All these booking and reviews have been completed by the same technician and we are extremely proud of his achievements.
He has over 30 years experience some of those main dealer,he has a team of admin behind him.
James is fully qualified to operate a Response motorbike and this is used to get through heavy traffic.
The. Above photo was taken over one of our Response cars while working on an NHS workers car.







PLEASE BE AWARE , BOTH THE CAR AND THE MOTORBIKE ARE GPS TRACKED, HAVE VIDEO AND SOUND RECORDING EQUIPMENT RUNNING ALL THE TIME. JAMES ALSO WEARS A BODY CAMARA. BY AGREEING TO OUR STAFF ARRIVING YOU ARE AWARE THIS EQUIPMENT IS BEING USED. THIS IS FOR CRIME PREVENTION AND HEALTH AND SAFETY AND ROAD INCIDENCE RECORDING
Read more
Aaron
19th January 2021
Kia Sportage Major Service
Overall
Quality
Punctuality
Communication

Great guy, very professional and on time. He gave me a call before hand to give me an exact time. Cant fault him one bit! He noticed one filter didn't need a change so was deducted off my bill. Thats the service I like!

George
18th January 2021
Land Rover Discovery 3 Water hose replacement
Overall
Quality
Punctuality
Communication

James was a compliment mech and a land rover fan ! I couldn't of got a better guy ,

will I use him again is the big question isn't it ?

Yes I will im a retired mech my self , so i know when I see a mech that knows what he's doing

Great prices great mech , great job !

Andrew
15th January 2021
Vauxhall Vectra Battery replacement (vehicles without stop/start system)
Overall
Quality
Punctuality
Communication

Very happy with the work done, quick and on time. Constantly in contact on his way to me

Tim
13th January 2021
Fiat Panda Timing belt replacement
Full Service
Overall
Quality
Punctuality
Communication

Very pleased, well done, most grateful. We value your good service, thank you again.

Christopher
11th January 2021
Mercedes-Benz C-Class Brake pads replacement - rear (all)
Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication

He was very polite and very informative on the job he was doing top bloke very friendly man

Mark
7th January 2021
Land Rover Freelander Fan belt replacement
Overall
Quality
Punctuality
Communication

James was brilliant, prompt and reliable and had the car fixed in no time at all. Fantastic service

Nigel
5th January 2021
Land Rover Range Rover Sport Full Service
Overall
Quality
Punctuality
Communication

Arrived on time. Polite and friendly throughout. Wouldn't hesitate to use again.

Jon
2nd January 2021
Renault Clio Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication

Kept me informed before the appointment, bang on time and carried out the work exactly as promised. Would recommend and definitely use again.

Kristian
31st December 2020
Ford C-MAX Fault finding
Overall
Quality
Punctuality
Communication

Charged £180 for finding the issue but could not find it. Asked us to supply a fuse box, because maybe (!) that is the problem, but did not send details of it and then disappeared completely. Communication was shocking and mechanic was late. Do not recommend.

Reply from James:

When an experienced member of our team that normally receives 5 star reviews receives an extremely bad review we look into this.
All of our staff wear body cameras and the vehicles have live gps tracking and dash cams.
James arrived within the appointment window and the Gps proves this.
The invoice and the amount taken was in fact £80.00 so I assume that's a typing error.
Your car was parked in front of your front door and you was clearly shown both buy the vehicles dash cam and our mechanics body camera standing on the doorway chatting to James.
He showed you a number of faults and tested those in front of you and you indicated that you understood everything that was explained.

The part that had been discovered as faulty if purchased brand new would be far more then you had admitted you had paid for your car.
However he used his own phone to find a second hand part and suggested that if you purchased it he could return without charge to fit it for you.
We have taken notes of all your messages on the resolution centre some of these contained threats towards our organisation.
However despite your long rhetoric and endless complaints even to our mechanic ringing your doorbell that woke your young child,we have recieved no evidence from you to back up your claim.
Our mechanic was formerly interviewed and his equipment downloaded and we where able to quickly establish this complaint was completely malicious in an attemp to falsely claim a full refund.

C Wilson operations manager




Read more

John
25th December 2020
Ford C-MAX Stripping door to fit mirror
Overall
Quality
Punctuality
Communication

James was above and beyond. When the wrong part was ordered he sourced the correct one.
He was courteous and very professional.
Thank you James