Mechanic was late for booking and required numerous messages to confirm new ETA. Work on CAM belt was completed though an engine bolt was lost and has still not been replaced, a cover was broken. Thought the resolution centre the company has claimed the cover was already broken and the bolt was rusted despite the mechanic offering to fit the missing bolt the following day, as he had lost it in the failing light. I was videoed without my consent and knowledge and an edited transcript was used in claims made when I tried to resolve the case. Additional work was identified by the mechanic which I made another payment for but my car is now off the road and I have little confidence that this work was correct or necessary (see separate one star video), I am sure they can compete some work but I would not trust them with anything overly complex. The resolution centre experience has been a highly disappointing customer experience. Read more

Mechanic arrived two hours after the end of the booked time with no explanation, carried out work on my engine which was vague in purpose. Work was completed in two hours less than the billed time. Despite a vibration and noise coming from the engine the mechanic Assured me that the car was fit to drive and then the car broke down within 5 miles of driving necessitating an RAC tow. The RAC mechanic identified the cause of the vibration and engine noise immediately. Work was concluded with a lost bolt and broken casing. The company has seeked to refute any and all claims I have made through the resolution centre placing profit over customer satisfaction. Please note this company videos you without your knowledge or consent and will attempt to use this footage in any claim you make for poor workmanship. My car remains off the road. Read more

Friendly, polite and efficient.
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James friendly and explained clearly what he was doing and I recommended him to my neighbour who is also booking a full service. Thank you

Great service. He turned up on time and was all done within an hour. Good communication beforehand.

Very straightforward - was friendly and did the job, not much else to say! Would use again!

James was fantastic, turned up on time. Got straight to work. Very experienced and knowledgeable . A credit to click mechanic.

Happy that the mechanic was able to fit the aux drive belt finally, but he did struggle initially and at a certain point he asked me for help with the fittings. I do get that it is difficult to fit the belt without removing wheel assembly and any additional hand may help, but honestly I couldn’t help him much as well. Finally he had to get under the car to fit it. Overall good job done and within time.

Very friendly. Nice chap. Knew his stuff... Very pleased with the work carried out. Thanks

James was friendly and happy. He kept me up to date on what he was doing and has fixed the problem. Very pleased customer.