Darren was friendly knowledgeable and polite exactly what I needed a perfect job well done

Took Ian about 5 mins to diagnose the fault with my VW Caddy, even though a previous garage had stated no faults found.
Exstreamly polite, helpful and very efficient

First visist was Darren together with Lee. They came and did a major service, including swapping out 4 spark plugs and 1 ignition coil due to engine misfire. Turns out the real reason behind the problem was the engine rocker gasket. They did not have the gasket with time (understandable as the initial booking did not request that). First job was a breeze, all was good.

Second job was when the nightmare kicked in. I accepted a follow up job to replace the gasket. And he didnt show, no calls at all to inform me of his no show despite me calling a few times. A while later, he responded, blaming it on the fact that the parts did not arrive and he was in a meeting the whole day therefore he couldnt call me. Apologized profusely and offered to take 10% off the engine rocker replacement and asked for a second chance at the job, two days later, which I accepted.

Two days later, yet again, another no show, no calls despite me trying to reach him on his phone. Later that day, he replied, this time claiming that one of his mechanics have been in an accident, therefore he could not make it. He then promised he will make good on his offer of 10% discount and complete replacement of spark plugs and ignition coils for free should the unreplaced rocker gasket caused the engine oil to leak back into the plugs and coils. I took the offer, fearing that if the plugs and coils were damaged, other mechanics would not have replaced them for free.

The next week, Lee came around and fixed the engine rocker gasket. 10 minutes later, the bill came but without the 10% discount as promised. So I raised another case to get this resolved. Darren was probably not chuffed having to make good on his promises yet he has the audacity to call it a joke for raising a case to clickmechanic.

To be fair, the work being done was fine and I was planning on leaving a positive review but the lack of professionalism throughout, especially from Darren who runs the business, towards the end was the last straw.

Engage him on at your own risk, on a good day he might be a good mechanic, but if you are unlucky, he can be real nasty. Read more

He polite and knowledgeable, straight to the fault with a clear diagnosis

Never again bad communication.
No call back no apologies nothing not even on the next day" from clickmechanic or from Darren. Waisted my whole day.

Lee dealt with my car today. He was friendly and professional. He fully informed me of what was happening at all time. He identified a further problem with the vehicle but was realistic with the timeframe for repair not putting pressure on or going for the hard sell. This in my opinion shows a high amount of honesty and trustworthiness.

Yes Lee was fantastic felt in very safe hands couldn’t rate him higher hence I will use Darren’s service for all my needs in future amazingly happy

Really friendly and professional. Good communication and was able to offer additional advice.
Thank you.

He was punctual, friendly and was happy to answer my questions. The car is working well and it was good that he offered a two year guarantee.

Fantastic service, came to look at the car and was back within 2 hours to fit the replacement parts, courteous and friendly, recommended mechanics