great comms and service all round, very comforting and knowledgeable mechanic

Very disappointing pre-purchase inspection – important VIN discrepancy missed

I booked William through ClickMechanic to carry out a pre-purchase inspection of a Toyota Yaris Hybrid. Before the inspection, I specifically asked him in writing to carry out the appropriate checks for a hybrid vehicle.

During the inspection, the VIN shown on the vehicle windscreen, V5C and HPI report matched. However, the VIN identified through the ECU diagnostic report was different.

The most disappointing part is that William failed to carry out the basic and important check of comparing the VIN obtained from the ECU diagnostic system with the VIN displayed on the vehicle/windscreen. He also failed to record or highlight this discrepancy in his inspection report and did not mention it to me during our telephone conversation.

This was a pre-purchase inspection, where identifying significant issues and providing the customer with the relevant information is extremely important. Had this discrepancy been properly identified and reported, it could have materially affected my decision about purchasing the vehicle.

I paid £167.25 for the inspection but, in my view, the service did not provide the level of inspection and vital information I reasonably expected. I have therefore requested a full refund.

Overall, I was very disappointed with the inspection and would not use this mechanic again. Read more

I am very satisfied with the pre-purchase inspection. Excellent communication and reporting as well.

More than happy with the work. Brilliant communication, explained everything in detail

William was very helpful to describe the informations to me after the inspection and he is very knowledgeable.

Yes
William answered all of my questions when he was giving me feedback of his inspection on call.
Unfortunately, I did not later get the car because the seller was not willing to fix what he noticed in the car.
Thank you Will.

William was absolutely amazing! He gave me all the information I needed to make a fully informed decision about the car. His inspection was thorough, honest and incredibly helpful. Thanks to William, I avoided the hassle and stress of buying a car that ultimately wasn’t worth the asking price. I’m so glad I decided to have the PPI done and would 100% recommend William to anyone looking at buying a used car.

Will was great, he arrived on time, carried out a thorough inspection and had great communication. Would recommend

They were great and very helpful. Cannot fault him. Offered plenty of advice and the best way to make the car driveable again. Very knowledgeable.

Michael was very knowledgeable and helpful answered all the questions i had, definitely highly recommend him. The whole experience was smooth and very happy i decided to have a pre purchase inspection.