Accura Vehicle Solutions , Essex | ClickMechanic
(104 ratings)
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14 years professional experience
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260 completed bookings
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Active since December 2017
Qualifications
- NVQ Level 3 Qualified
- ATA Level 2 Accredited
Accura Vehicle Solutions , Essex | ClickMechanic
Matthew H
4th February 2019
Nissan Micra Clutch cable replacement
Overall
Quality
Punctuality
Communication
When my part wasn't available, Matt kept me informed as to when he would be able to come and replace my clutch cable, which was later than expected. He ended up doing it in the dark and rain which was pretty miserable but remained cheerful.
13th January 2019
Toyota AYGO Full Service
MOT with collection & delivery
Replacement of spark plugs
Labour to remove & replace hazard switch
Overall
Quality
Punctuality
Communication
Matthew was friendly and carried out a full service and MOT to a good standard. It took three days longer than I had expected, however, he was communicative throughout the delay. The itemised bill was a bit unclear, and came to around £20 more than we had discussed.
Reply from Matthew:
Hi Madhurima,
Happy new year to you and thanks for the review.
Apologies for the delay in the work completion. I do always try to avoid delays where possible but as I advised, unfortunately on this occasion it was unavoidable.
As you are aware, this was due to the failed part (Hazard Switch) that was picked up during the service and required to be working for your car to pass the MOT.
This part was also unfortunately not available that day and only available from the main dealer.
As mentioned above this fault was only picked up in the service, so there was no way I could have known this before hand to advise you that this would pose an issue/delay.
However, when I called on the 27th (same day as collecting the car) to advise you of this fault found after completing the service, (I carry out a pre MOT check with the service to flag any issues found that will cause an MOT failure so we dont need to have 2 tests carried out) I did give you the option of delivering the car back that day and then collecting the car again when the part arrived to replace it and get the MOT carried out separately, but you opted to leave the car with me as you advised me that you wasnt going to be using it and for ease and convenience to keep the car, so I agreed.
This only carried a 24 hour delay as the part came over night from Toyota and could not be sourced from anywhere else quicker. I did try several motor factors in an attempt to source the part else where but was un successful.
As a result this added time to the job completion, and made the total job time 2 days from collection of the vehicle to delivery back.
I collected the car as scheduled on the day you booked it for on the 27th (Afternoon) and delivered it back on the 29th (Afternoon) making it 2 days in total as opposed to the stated "3 days longer than expected" but maybe that was a mistake on your part or a type error?
I hope this doesnt appear as me being defensive, I am merely just trying to clarify the unforeseen circumstances that lead to this situation, that were explained at the time and are ommited from this review.
I felt it was important for these points to be noted and clarified as every effort was made to avoid any inconvenience with alternative options being made available for you, in terms of shortening the delay or time you were without your vehicle by bringing it back to you in the mean time.
As this is an open source of information, I feel it was important for these points to be expressed.
Regarding the bill, I would be happy to review this for you if there is an error? This is the first time ive been made aware that there was any discrepencies/issues.
Please feel free to email me or if you would like me to call you to discuss this, im more than happy to do so and run over the bill and attempt to resolve this for you.
Many thanks,
Kind regards,
Matthew
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30th November 2018
Ford Focus Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Fitted new brake pads and discs on Ford focus very Friendly, knowledgeable and by far the cheapest 100 percent recommend.
29th November 2018
Vauxhall Vectra Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Great mechanic. Hard working, professional, communication spot on and most importantly trustworthy.
Would 100% recommend and will go back next time I need work done for sure.
24th November 2018
Ford Mondeo Alternator replacement
Overall
Quality
Punctuality
Communication
Could not be happier. Regular contact throughout the day and fitted a new alternator with no issues. Thanks Matt
Reply from Matthew:
Youre welcome Steve! Glad I could get you sorted and back on the road quickly and easily.
Thanks
Matt
16th November 2018
Ford Focus Basic Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Matthew seemed very knowledgeable and was able to give us an accurate diagnosis of the car we were going to purchase. This allowed me to buy parts which were needed all at once without having to continually purchase parts when problems occur.
8th November 2018
Audi A5 Water pump replacement
Overall
Quality
Punctuality
Communication
Great job was very knowledgable and Excellent mechanic would highly recommend for both customer service and work carried out.
31st October 2018
Ford Focus Battery replacement (vehicles without start/stop system)
Overall
Quality
Punctuality
Communication
Matthew communicated well and carried out the work required as well identifying other minor issues and fixing them with no fuss. Recommend.
25th October 2018
Hyundai Coupe Auxiliary drive belt replacement
Overall
Quality
Punctuality
Communication
Mathew was very punctual and highly professional.I think he’s one of the best ever.
7th October 2018
Ford Focus Bonnet striker/locking mechanism replacement - upper
Additional labour for gaining access to engine bay/opening bonnet as key barrel and cable were missing & as barrell was missing, a new key barrel had to be assembled from scratch to suit the key. No existing key barrell to copy.
Overall
Quality
Punctuality
Communication
Friendly and nice, knew his job very well, I would recommend Matt for any mechanical needs
I then moved on to work with a Honda main dealer for a year as a Technician and here gained my ATA service technician accreditation status before moving into the breakdown assistance & roadside recovery sector with the RAC for 4 years working as a roadside technician.
This position gave me alot of experience as it held a great deal of responsibility, independence and customer service - working alone every day and operating from my patrol vehicle, supported via a control centre but under my own initiative, covering an approximate 50 mile radius. Here I gained many attributes from customer facing skillls with all sorts of people in all sorts of moods and situations at their homes, work place, out and about or road side to actioning inventive and resourceful roadside repairs to allow people to continue their journey. This role also included recovery of people and their vehicles in all types of different and hazardous environments while remaining calm and keeping them safe as well as live time situation fault finding and diagnosis skills as you need to try and find and fix faults quickly in those situations where people are stranded or on the way to something somewhere, especially when you have a stranded family roadside on their way to the airport ;)
Following on from the RAC, I worked with Kwik-Fit as a mobile and static master technician for 2 years and gained my ATA diagnostic technician accreditation status.
In this role I was consulting customers with regards to their vehicle issues, diagnosing the fault, pricing the job, sourcing the parts and then fixing the car. This role was as close to working for yourself as possible while working for a company and was left and trusted to my own devices to serve customers in the best way possible delivering the best customer service possible. I worked on all makes and models here and gained a tremendous amount of experience in vehicle fault finding and repair as well as customer service.
I subsequently moved to Jaguar/Land Rover main dealership working as Technician for 2.5 years before completing my employment here in November 2018. I engaged in alot of training while in this position in everything from Suspension/Chassis systems, Electrics and fault finding, Diagnostic machines and even Electric and hybird vehicles. Working at JLR, I worked on only high end prestige vehicles and dealt with customers who expected very high standards of customer service as well as highly skilled technicians to resolve the complex issues they experienced with these super technical and advanced vehicles. Driving these machines was a high light of the job. I ended my employment here to start my own business and work for myself in a full time capacity.
Although I initially began working for myself in a part time capacity in 2017 (at evenings/weekends outside of my day job to build a clientele)
As of November 2018 I began work full time for myself trading as Accura Vehicle Solutions and offer full workshop facilities as well as a mobile service, I also offer a free collection/delivery service for customers or a mobile mechanic service if preferred. All aspects of mechanical and electrical diagnosis & repair are taken on with makes/models catered for at Accura. Read more