Accura Vehicle Solutions , Essex | ClickMechanic

Book Matthew

(104 ratings)

  • 14 years professional experience

  • 260 completed bookings

  • Active since December 2017

Qualifications

  • NVQ Level 3 Qualified
  • ATA Level 2 Accredited

Accura Vehicle Solutions , Essex | ClickMechanic

Matthew H
I began my career with a Renault main dealer in 2003 where I completed my 3 year advanced modern apprenticeship earning an NVQ level 3 in Automotive maintenance and repair and then worked as a qualified technician with the business for 1 year.

I then moved on to work with a Honda main dealer for a year as a Technician and here gained my ATA service technician accreditation status before moving into the breakdown assistance & roadside recovery sector with the RAC for 4 years working as a roadside technician.

This position gave me alot of experience as it held a great deal of responsibility, independence and customer service - working alone every day and operating from my patrol vehicle, supported via a control centre but under my own initiative, covering an approximate 50 mile radius.
Here I gained many attributes from customer facing skillls with all sorts of people in all sorts of moods and situations at their homes, work place, out and about or road side to actioning inventive and resourceful roadside repairs to allow people to continue their journey. This role also included recovery of people and their vehicles in all types of different and hazardous environments while remaining calm and keeping them safe as well as live time situation fault finding and diagnosis skills as you need to try and find and fix faults quickly in those situations where people are stranded or on the way to something somewhere, especially when you have a stranded family roadside on their way to the airport ;)

Following on from the RAC, I worked with Kwik-Fit as a mobile and static master technician for 2 years and gained my ATA diagnostic technician accreditation status.

In this role I was consulting customers with regards to their vehicle issues, diagnosing the fault, pricing the job, sourcing the parts and then fixing the car. This role was as close to working for yourself as possible while working for a company and was left and trusted to my own devices to serve customers in the best way possible delivering the best customer service possible. I worked on all makes and models here and gained a tremendous amount of experience in vehicle fault finding and repair as well as customer service.

I subsequently moved to Jaguar/Land Rover main dealership working as Technician for 2.5 years before completing my employment here in November 2018. I engaged in alot of training while in this position in everything from Suspension/Chassis systems, Electrics and fault finding, Diagnostic machines and even Electric and hybird vehicles. Working at JLR, I worked on only high end prestige vehicles and dealt with customers who expected very high standards of customer service as well as highly skilled technicians to resolve the complex issues they experienced with these super technical and advanced vehicles. Driving these machines was a high light of the job. I ended my employment here to start my own business and work for myself in a full time capacity.

Although I initially began working for myself in a part time capacity in 2017 (at evenings/weekends outside of my day job to build a clientele)

As of November 2018 I began work full time for myself trading as Accura Vehicle Solutions and offer full workshop facilities as well as a mobile service, I also offer a free collection/delivery service for customers or a mobile mechanic service if preferred. All aspects of mechanical and electrical diagnosis & repair are taken on with makes/models catered for at Accura.
Read more
Christopher
18th October 2023
Vauxhall Zafira Tourer Gear linkage replacement
Overall
Quality
Punctuality
Communication

Matthew was very helpful, friendly and knowledgable. He patiently explained the problem to me and showed me the part that had failed (and probable cause) and described the function of the replacement part.

Cree
24th February 2023
Hyundai i20 Diagnostic inspection - to investigate fault with drivers side rear light unit (brake light not working), loud noise from exhaust and rattling noise from engine when running
Labour to replace brake light bulb & repair blowing exhaust (Rear silencer box not fitted correctly), removed exhaust, cleaned mating faces and resealed/refitted with RTV silicone sealant and replaced bolt, nut, washer & clamp - tested - all ok
Overall
Quality
Punctuality
Communication

Matt was very friendly and had a good knowledge of everything. Very happy with the work hes done on the car.

Ray
3rd February 2023
Citroen C3 Picasso Battery replacement (vehicles without stop/start system)
Overall
Quality
Punctuality
Communication

Mat was very busy due to the freezing conditions which made him late for the appointment, however that was out of his control, and no real problem.
He carried out the repair in a very professional manner, was friendly and polite, inspite of it being a sat evening and was dark.
I will certainly use your and Mat services again for my MOT and service later in the year, and any other problems that may occur.

Corey
8th September 2022
Mazda Mazda3 Diesel particulate filter (DPF) physical clean and regeneration
Overall
Quality
Punctuality
Communication

Fantastic. Quite honestly saved my car, I would highly recommend him! Even cleared my lights for me.

Maria
2nd August 2021
Peugeot 206 Diagnostic Inspection
Overall
Quality
Punctuality
Communication

The guy was punctual and clear in his diagnostic explanation.
He gave advice as to how to deal with my situation, going forward.

Noel
10th June 2021
Renault Clio Front wiper motor replacement
Windscreen wiper blades (front - all) replacement
Overall
Quality
Punctuality
Communication

Matthew was very friendly and knowledgable
and I would not hesitate to have him work on my car again.
Nothing was too much trouble for him.

Sybilla
20th May 2021
Smart Smart Starter motor replacement
Overall
Quality
Punctuality
Communication

Matt was very friendly and I am very pleased - the car is now working again and starts better than it ever has. Thanks Matt, much appreciated!

Terence
2nd May 2021
Ford Fiesta Reduced Engine Power Inspection
Overall
Quality
Punctuality
Communication

Mathew has worked on my car before and I have no problem with his quality,just his timekeeping,but that does not take away the satisfaction of his work.

Marie
29th January 2021
Ford B-Max Starter motor replacement
MOT with collection & delivery
Battery condition check
Overall
Quality
Punctuality
Communication

Matthew was amazing. Kept me informed the whole time and very friendly. Will definitely use from now on for all my mechanic needs

James
22nd October 2020
Vauxhall Tigra Plug-in Diagnostic Inspection
See fault description below
Overall
Quality
Punctuality
Communication

Absolute quality very happy. Matthew done a fantastic job very knowledgable and friendly