Accura Vehicle Solutions , Essex | ClickMechanic
(104 ratings)
-
14 years professional experience
-
260 completed bookings
-
Active since December 2017
Qualifications
- NVQ Level 3 Qualified
- ATA Level 2 Accredited
Accura Vehicle Solutions , Essex | ClickMechanic
Matthew H
30th November 2019
Volvo XC90 Timing belt and Water pump replacement
Overall
Quality
Punctuality
Communication
matthew was very good, communicated excellently and was extremely knowledgable
29th November 2019
Peugeot 307 CC Clutch replacement
Overall
Quality
Punctuality
Communication
Matt was excellent, kept me informed of the work being carried out,even worked late into the evening so as to return our car.
10 out of 10
29th November 2019
Ford Kuga Alternator replacement
Overall
Quality
Punctuality
Communication
Matt was very helpful and friendly. He carried out a professional job and went above and beyond for me by checking other items as well. Overall a great experience and would definitely recommend and be using him again.
18th November 2019
Mazda Mazda3 Electric window winder mechanism replacement - front (driver side)
Repairs to wiring in drivers door, damaged by customer during an attempt in replacing the electric window regulator assembly themselves. Stripped, soldered and heat shrunk wiring - tested, all ok.
Overall
Quality
Punctuality
Communication
Matt really was terrific. I could not of been happier with the work he done to my car. I recommend him to anyone in the area that's needs their car fixed.
16th November 2019
Nissan Qashqai Spark plugs replacement
Overall
Quality
Punctuality
Communication
Great service from Matt. Friendly. Quick. Reliable. Good communication throughout. Very competitively priced. Would not hesitate to recommend to others. Thanks Matt!
15th November 2019
Peugeot 207 CC Standard Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Literally the most helpful person ever! Went above and beyond - was so thorough and informative. Amazing!
15th November 2019
Ford Focus Starter motor replacement
Overall
Quality
Punctuality
Communication
Five stars all the way couldn't ask for a better service all future work will be carried out by Matthew
15th November 2019
Kia Sportage Alternator replacement
Overall
Quality
Punctuality
Communication
Arrived later than anticipated, however he did telephone prior to being late explaining he was going to be late. Can't fault the quality of the work carried out.
6th November 2019
Citroen C1 Clutch replacement
Overall
Quality
Punctuality
Communication
First time of using click mechanic. Was very happy with the service and the work carried out. Would highly recommend
27th October 2019
MINI Mini Brake fluid change
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
I was referred by Clickmechanic to Matt, being my local mechanic. I had been given a quote for brake pads/disks/brake fluid change by my local dealer and Clickmechanic charged almost 50% less. It was a difficult decision to have work carried out without a personal recommendation, but the reviews and Matt’s resume were so good and prices so reasonable, it made sense. The day after booking Matt took my car back to his workshop, as the weather was horrendous. He was due to return on the day, but required a specific sensor which he didn’t have, yet kept in touch regularly and planned to return the car the following day. Once the work was completed, he contacted me. I was about to finish work locally and Matt even offered to collect me from work. Once in my car Matt updated the computer and took me through all stages of the work, checking the service requirements on the computer for any other potential issues. Matt was patient and very knowledgeable; answering all my questions and ensuring the overall safety of the vehicle. I found Matt friendly and so helpful, I would have no hesitation in recommending him. Read more
I then moved on to work with a Honda main dealer for a year as a Technician and here gained my ATA service technician accreditation status before moving into the breakdown assistance & roadside recovery sector with the RAC for 4 years working as a roadside technician.
This position gave me alot of experience as it held a great deal of responsibility, independence and customer service - working alone every day and operating from my patrol vehicle, supported via a control centre but under my own initiative, covering an approximate 50 mile radius. Here I gained many attributes from customer facing skillls with all sorts of people in all sorts of moods and situations at their homes, work place, out and about or road side to actioning inventive and resourceful roadside repairs to allow people to continue their journey. This role also included recovery of people and their vehicles in all types of different and hazardous environments while remaining calm and keeping them safe as well as live time situation fault finding and diagnosis skills as you need to try and find and fix faults quickly in those situations where people are stranded or on the way to something somewhere, especially when you have a stranded family roadside on their way to the airport ;)
Following on from the RAC, I worked with Kwik-Fit as a mobile and static master technician for 2 years and gained my ATA diagnostic technician accreditation status.
In this role I was consulting customers with regards to their vehicle issues, diagnosing the fault, pricing the job, sourcing the parts and then fixing the car. This role was as close to working for yourself as possible while working for a company and was left and trusted to my own devices to serve customers in the best way possible delivering the best customer service possible. I worked on all makes and models here and gained a tremendous amount of experience in vehicle fault finding and repair as well as customer service.
I subsequently moved to Jaguar/Land Rover main dealership working as Technician for 2.5 years before completing my employment here in November 2018. I engaged in alot of training while in this position in everything from Suspension/Chassis systems, Electrics and fault finding, Diagnostic machines and even Electric and hybird vehicles. Working at JLR, I worked on only high end prestige vehicles and dealt with customers who expected very high standards of customer service as well as highly skilled technicians to resolve the complex issues they experienced with these super technical and advanced vehicles. Driving these machines was a high light of the job. I ended my employment here to start my own business and work for myself in a full time capacity.
Although I initially began working for myself in a part time capacity in 2017 (at evenings/weekends outside of my day job to build a clientele)
As of November 2018 I began work full time for myself trading as Accura Vehicle Solutions and offer full workshop facilities as well as a mobile service, I also offer a free collection/delivery service for customers or a mobile mechanic service if preferred. All aspects of mechanical and electrical diagnosis & repair are taken on with makes/models catered for at Accura. Read more