Accura Vehicle Solutions , Essex | ClickMechanic

Book Matthew

(104 ratings)

  • 14 years professional experience

  • 260 completed bookings

  • Active since December 2017

Qualifications

  • NVQ Level 3 Qualified
  • ATA Level 2 Accredited

Accura Vehicle Solutions , Essex | ClickMechanic

Matthew H
I began my career with a Renault main dealer in 2003 where I completed my 3 year advanced modern apprenticeship earning an NVQ level 3 in Automotive maintenance and repair and then worked as a qualified technician with the business for 1 year.

I then moved on to work with a Honda main dealer for a year as a Technician and here gained my ATA service technician accreditation status before moving into the breakdown assistance & roadside recovery sector with the RAC for 4 years working as a roadside technician.

This position gave me alot of experience as it held a great deal of responsibility, independence and customer service - working alone every day and operating from my patrol vehicle, supported via a control centre but under my own initiative, covering an approximate 50 mile radius.
Here I gained many attributes from customer facing skillls with all sorts of people in all sorts of moods and situations at their homes, work place, out and about or road side to actioning inventive and resourceful roadside repairs to allow people to continue their journey. This role also included recovery of people and their vehicles in all types of different and hazardous environments while remaining calm and keeping them safe as well as live time situation fault finding and diagnosis skills as you need to try and find and fix faults quickly in those situations where people are stranded or on the way to something somewhere, especially when you have a stranded family roadside on their way to the airport ;)

Following on from the RAC, I worked with Kwik-Fit as a mobile and static master technician for 2 years and gained my ATA diagnostic technician accreditation status.

In this role I was consulting customers with regards to their vehicle issues, diagnosing the fault, pricing the job, sourcing the parts and then fixing the car. This role was as close to working for yourself as possible while working for a company and was left and trusted to my own devices to serve customers in the best way possible delivering the best customer service possible. I worked on all makes and models here and gained a tremendous amount of experience in vehicle fault finding and repair as well as customer service.

I subsequently moved to Jaguar/Land Rover main dealership working as Technician for 2.5 years before completing my employment here in November 2018. I engaged in alot of training while in this position in everything from Suspension/Chassis systems, Electrics and fault finding, Diagnostic machines and even Electric and hybird vehicles. Working at JLR, I worked on only high end prestige vehicles and dealt with customers who expected very high standards of customer service as well as highly skilled technicians to resolve the complex issues they experienced with these super technical and advanced vehicles. Driving these machines was a high light of the job. I ended my employment here to start my own business and work for myself in a full time capacity.

Although I initially began working for myself in a part time capacity in 2017 (at evenings/weekends outside of my day job to build a clientele)

As of November 2018 I began work full time for myself trading as Accura Vehicle Solutions and offer full workshop facilities as well as a mobile service, I also offer a free collection/delivery service for customers or a mobile mechanic service if preferred. All aspects of mechanical and electrical diagnosis & repair are taken on with makes/models catered for at Accura.
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Colin
4th June 2020
Vauxhall Corsa Diagnostic inspection/call out fee
Labour to replace crankshaft position sensor
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Quality
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Communication

Matthew was very helpful, quickly identified the problem and the part needed to fix it. Very friendly and efficient service, would definitely use again and recommend.

Hannah
3rd June 2020
Citroen Dispatch Diagnostic inspection/call out fee
Additional labour to cover travel time as had to collect starter motor from parts supplier (Job originally booked in as starter motor failure) Part wasnt needed as discovered upon inspection as fault was due to loose battery earth strap
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Communication

Matt fixed problem very swiftly and explained everything he was doing very clearly. Would definitely recommend.

Dean
22nd May 2020
Ford Fiesta Diagnostic Inspection
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Communication

Worked hard to resolve the problem and get the car running properly. Work carried out was done to a good standard

Connor
11th May 2020
Mercedes-Benz C-Class Lambda sensor replacement
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Matt was friendly knowledgable very good he knew what was wrong and did a great job would highly recommend him

Jacqueline
9th May 2020
Vauxhall Corsa Gear Selector And Transmission Inspection
Labour to replace gear shift mechanism/linkage
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Quality
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Communication

Very happy with the work carried out and how quickly it was all complete. Matthew was very easy to get in contact with and very helpful all in all. Will definitely use again.

Donna
8th May 2020
Renault Twingo Battery replacement (vehicles without stop/start system)
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Mathew was very helpful, keeping me updated with what he was doing. Whilst keeping the social distancing required by lockdown rules.

Sandra
3rd May 2020
Honda Civic Diagnostic inspection/call out fee
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Matthew was excellent and I was very pleased with the work he carried out and would not hesitate to ask for him again

Tony
2nd May 2020
BMW 1 Series Brake pads replacement - rear (all)
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Matthew was excellent, but late , but the quality of work was excellent, nice guy !...

Edward
30th April 2020
Ford C-MAX Driveshaft replacement - front / driver side
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Matthew went out of his way to make sure i was happy with the work he did and would use him again

Matt
30th March 2020
Peugeot 207 Clutch master cylinder replacement
Overall
Quality
Punctuality
Communication

Matt was a nice lad no messing about, just got on with the job. Had lots of knowledge and experience