Accura Vehicle Solutions , Essex | ClickMechanic
(104 ratings)
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14 years professional experience
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260 completed bookings
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Active since December 2017
Qualifications
- NVQ Level 3 Qualified
- ATA Level 2 Accredited
Accura Vehicle Solutions , Essex | ClickMechanic
Matthew H
16th March 2020
Peugeot 208 Alternator replacement
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Communication
I was very pleased with the work carried out by Matthew. He kept me informed about his findings and made recommendations. I would definitely recommended service.
15th February 2020
Ford Fiesta Diagnostic Inspection
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Mathew is very friendly and tells it like it is.Although timekeeping is not your forte,at least you turn up,as you pointed out to me.I am happy with what was done.
Reply from Matthew:
Hi Terence,
Thanks for review.
Glad you were happy with the work done and the end result.
Always aim to do everything to a very high standard and to ensure that youre completely happy before the car it is handed back.
Apologies for the delays, sometimes with the nature of this work its hard to predict issues affecting arrival times with jobs prior to yours being problematic or taking longer than expected but always keep you updated if delays.
Hope this was made up for with end result.
Thanks again,
Regards,
Mathew
14th February 2020
Fiat Doblo Cargo Diagnostic Inspection
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Matt was great from start to finish highly recommended. Very very happy that my van is now back on the road, quick and efficient service
22nd January 2020
Ford Fiesta Bleed Hydraulic brake system
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Matthew was very friendly and knew what he was doing.Would recommend him.
21st January 2020
Renault Clio Wheel bearing replacement - rear (passenger side)
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Matthew was really quick to solve the problem and replace the part I think communication could of been better maybe on both ends overall 9/10
20th January 2020
Ford Fusion Heater matrix replacement
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very happy with the work carried out on the heater of my car ( new matrex ) thank you elliot.
19th January 2020
Peugeot 208 Full Service
Labour to replace Cabin filter and repair to rear windscreen washer jet pipe as was broken (rear windscreen washer inoperative) Fitted pipe union connector to join 2 sides of pipe - tested - all ok
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Matt was most obliging and helpful. He was most informative and totally transparent about what the job would entail, making me aware aware of extra work that was needed and the costs. I would definitely recommend Matt to other people who are need of a mechanic.
17th January 2020
Nissan Qashqai Starter motor replacement
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Matt was very helpful, professional and knowledgeable. He went over and above what was expected. Very pleased overall.
3rd December 2019
Vauxhall Astra Clutch replacement
Labour to remove and replace rear main crankshaft oil seal
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Very happy with the work carried out to replace my clutch, Matt sent me pictures of the wear to the old clutch and also changed the rear man seal at the same time.
30th November 2019
Audi A4 Avant Major Service
MOT with collection & delivery
Labour to replace fuel filter
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Quality
Punctuality
Communication
Matt was prompt on collection but took longer than I expected.
Very happy with the service provided and to be honest Matt went above and beyond what was expected of him and would greatly recommend him.
I then moved on to work with a Honda main dealer for a year as a Technician and here gained my ATA service technician accreditation status before moving into the breakdown assistance & roadside recovery sector with the RAC for 4 years working as a roadside technician.
This position gave me alot of experience as it held a great deal of responsibility, independence and customer service - working alone every day and operating from my patrol vehicle, supported via a control centre but under my own initiative, covering an approximate 50 mile radius. Here I gained many attributes from customer facing skillls with all sorts of people in all sorts of moods and situations at their homes, work place, out and about or road side to actioning inventive and resourceful roadside repairs to allow people to continue their journey. This role also included recovery of people and their vehicles in all types of different and hazardous environments while remaining calm and keeping them safe as well as live time situation fault finding and diagnosis skills as you need to try and find and fix faults quickly in those situations where people are stranded or on the way to something somewhere, especially when you have a stranded family roadside on their way to the airport ;)
Following on from the RAC, I worked with Kwik-Fit as a mobile and static master technician for 2 years and gained my ATA diagnostic technician accreditation status.
In this role I was consulting customers with regards to their vehicle issues, diagnosing the fault, pricing the job, sourcing the parts and then fixing the car. This role was as close to working for yourself as possible while working for a company and was left and trusted to my own devices to serve customers in the best way possible delivering the best customer service possible. I worked on all makes and models here and gained a tremendous amount of experience in vehicle fault finding and repair as well as customer service.
I subsequently moved to Jaguar/Land Rover main dealership working as Technician for 2.5 years before completing my employment here in November 2018. I engaged in alot of training while in this position in everything from Suspension/Chassis systems, Electrics and fault finding, Diagnostic machines and even Electric and hybird vehicles. Working at JLR, I worked on only high end prestige vehicles and dealt with customers who expected very high standards of customer service as well as highly skilled technicians to resolve the complex issues they experienced with these super technical and advanced vehicles. Driving these machines was a high light of the job. I ended my employment here to start my own business and work for myself in a full time capacity.
Although I initially began working for myself in a part time capacity in 2017 (at evenings/weekends outside of my day job to build a clientele)
As of November 2018 I began work full time for myself trading as Accura Vehicle Solutions and offer full workshop facilities as well as a mobile service, I also offer a free collection/delivery service for customers or a mobile mechanic service if preferred. All aspects of mechanical and electrical diagnosis & repair are taken on with makes/models catered for at Accura. Read more