Accura Vehicle Solutions , Essex | ClickMechanic
(104 ratings)
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14 years professional experience
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260 completed bookings
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Active since December 2017
Qualifications
- NVQ Level 3 Qualified
- ATA Level 2 Accredited
Accura Vehicle Solutions , Essex | ClickMechanic
Matthew H
23rd October 2019
Audi A4 Cabriolet Call out fee/diagnostic inspection
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Matt was very knowledgeable, and easy going. He explained things in a way that I could understand.
I would highly reccomend him.
19th October 2019
Peugeot 307 Auxiliary belt replacement
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All round great service. would recommend any day. he was friendly. after his assessment of the problem with my vehicle he advised me about the problems and the order of urgency to get them fixed. as i said already very helpful. i'm pleased.
19th October 2019
Ford Fiesta Battery replacement (vehicles without start/stop system)
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Matthew was on time, friendly and helpful. Very happy with works carried out.
14th October 2019
Fiat Doblo Cargo Glow plugs replacement (all)
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Matthew came and replaced glow plugs although at first had wrong plugs but this was soon resolved.
18th September 2019
Honda Jazz Major Service
MOT with collection & delivery
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Matt was very helpful and knowledgeable. He helped our vehicle pass its MOT and explained everything that needed doing along the way. He spotted a few other things we might want fixed and sorted them for us at a very reasonable price. When he dropped the vehicle back to us, it had even been washed! Thanks Matt.
Reply from Matthew:
Thanks for the review Matt.
Glad you were happy with the service recieved and that your car is now back working as it should :)
Regards,
Matthew
30th July 2019
Vauxhall Zafira Diagnostic inspection fee
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A decent honest bloke but a bit unreliable. Promised 8_10, but rang him at 11 said he was on way turned up a hours later. Was to ring me to book further work but never did
Reply from Matthew:
Hello David,
My apologies for your lack of satisfaction with the service I delivered.
I always try to be as punctual as possible but sometimes jobs prior to the next booking (yours in this instance) can over run and cause unexpected delays, which was the case in this scenario as mentioned on the day after arriving to you.
The fault with your vehicle was originally booked in as an alternator issue (battery warning light on) but after attending and carrying out some diagnosis into this, it transpired to be an oil pressure warning light on (suspected internal engine fault with low oil pressure - suspected oil pump or internal engine fault) and a much bigger issue than initially expected.
I know I did agree to take a further look at the vehicle but explained it would need to come to the workshop as was too in depth to be carried out as a mobile based job.
Regarding not getting back to you, my apologies again for this. I was under the impression you were going to call me to arrange a date to rebook and bring the vehicle to my workshop, but if it was agreed for me to call you then this was an oversight on my behalf.
However, I would still be happy to take a look at this fault if you haven't rectified the issue already.
Please feel free and dont hesitate to contact me if you require any further assistance with this issue and I will endeavour to resolve this problem for you.
Many thanks,
Kind regards,
Matthew
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12th June 2019
BMW 6 Series Rocker cover gasket replacement - driver side
Rocker cover gasket replacement - passenger side
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Great first experience with Matt who was very knowledgeable and friendly. All work carried out without issue and even came to my house to fix another issue.
I'd happily use Matt again or recommend to friends, family or anyone who may use him via click mechanic.
28th May 2019
Ford Focus Wing mirror replacement (unpainted / electric) - driver side
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I had a great experience with Matthew. After I had given him the wrong information on the original request (driver side instead of off side wing mirror) he made himself available to get the correct part and do the work the next day, working around my family schedule.
Matthew is a nice guys and very easy to communicate with and I fully intend to give him a call if I need any more help with the car.
23rd May 2019
Audi A6 Saloon Timing belt/chain replacement
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Very Happy with the work, delivered the vehicle back with all the parts he replaced.
28th April 2019
Volkswagen Polo Timing belt and Water pump replacement
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Mathew was superb great guy very knowledgable and friendly would definitely recommend 5*
I then moved on to work with a Honda main dealer for a year as a Technician and here gained my ATA service technician accreditation status before moving into the breakdown assistance & roadside recovery sector with the RAC for 4 years working as a roadside technician.
This position gave me alot of experience as it held a great deal of responsibility, independence and customer service - working alone every day and operating from my patrol vehicle, supported via a control centre but under my own initiative, covering an approximate 50 mile radius. Here I gained many attributes from customer facing skillls with all sorts of people in all sorts of moods and situations at their homes, work place, out and about or road side to actioning inventive and resourceful roadside repairs to allow people to continue their journey. This role also included recovery of people and their vehicles in all types of different and hazardous environments while remaining calm and keeping them safe as well as live time situation fault finding and diagnosis skills as you need to try and find and fix faults quickly in those situations where people are stranded or on the way to something somewhere, especially when you have a stranded family roadside on their way to the airport ;)
Following on from the RAC, I worked with Kwik-Fit as a mobile and static master technician for 2 years and gained my ATA diagnostic technician accreditation status.
In this role I was consulting customers with regards to their vehicle issues, diagnosing the fault, pricing the job, sourcing the parts and then fixing the car. This role was as close to working for yourself as possible while working for a company and was left and trusted to my own devices to serve customers in the best way possible delivering the best customer service possible. I worked on all makes and models here and gained a tremendous amount of experience in vehicle fault finding and repair as well as customer service.
I subsequently moved to Jaguar/Land Rover main dealership working as Technician for 2.5 years before completing my employment here in November 2018. I engaged in alot of training while in this position in everything from Suspension/Chassis systems, Electrics and fault finding, Diagnostic machines and even Electric and hybird vehicles. Working at JLR, I worked on only high end prestige vehicles and dealt with customers who expected very high standards of customer service as well as highly skilled technicians to resolve the complex issues they experienced with these super technical and advanced vehicles. Driving these machines was a high light of the job. I ended my employment here to start my own business and work for myself in a full time capacity.
Although I initially began working for myself in a part time capacity in 2017 (at evenings/weekends outside of my day job to build a clientele)
As of November 2018 I began work full time for myself trading as Accura Vehicle Solutions and offer full workshop facilities as well as a mobile service, I also offer a free collection/delivery service for customers or a mobile mechanic service if preferred. All aspects of mechanical and electrical diagnosis & repair are taken on with makes/models catered for at Accura. Read more