Platinum Diagnostics , Warwickshire | ClickMechanic
(243 ratings)
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20 years professional experience
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667 completed bookings
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Active since September 2024
Qualifications
- NVQ Level 3 Qualified
Platinum Diagnostics , Warwickshire | ClickMechanic
Marcel C
7th July 2026
Toyota Corolla Car Won't Start Inspection
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Communication
Marcel was great, arrived on time and was able to sort the car out great job!
3rd July 2026
Ford Kuga Diesel particulate filter (DPF) chemical clean and regeneration
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Not happy with your service the mechanic turned up on time but from the start seemed to be in a rush only used a little bit of a can of dpf cleaner then proceeded to do a forced re gen he says he took the car for a test drive to test which is un true because the car never moved more than 20feet as seen on my security cameras as I have had this type of service before I know it takes a lot longer to carry out the work than 20 minutes I would like a full refund look forward to hearing from you.
Reply from Marcel:
I'm sorry to hear that you are unhappy with the service.
I wanted to clarify that while a DPF chemical clean is a highly effective maintenance procedure, it isn't a guaranteed fix for all DPF issues. If there is an underlying mechanical fault
-such as a cracked DPF core—a chemical clean unfortunately cannot resolve the problem.
Regarding the time on-site, I was there for significantly longer than 20 minutes, which is fully documented by my time-stamped job photos. During that time, I applied a full can of the specialized cleaner and carried out the complete regeneration process.
If you are still experiencing issues, it likely points to a deeper mechanical fault that requires further investigation.
Please let me know if you would like to discuss next steps.
Best regards,
Platinum diagnostics
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3rd July 2026
Audi A1 Brake discs and pads replacement - front (both)
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Marcel was polite and friendly work was done very professionally will douse Clic Mechanic
2nd July 2026
Nissan Qashqai Plug-in Diagnostic Inspection
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Communication
Very polite, very professional answered all my questions and told me the truth
26th June 2026
Nissan Qashqai Diesel particulate filter (DPF) chemical clean and regeneration
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Quality
Punctuality
Communication
Job well done would use again 👍 happy iv given my feedback what else do you want
25th June 2026
Nissan Micra Brake discs and pads replacement - front (both)
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Marcel called to confirm arrival time and arrived promptly. Work was completed to a high standard with no problems and explained to me. The service really was excellent would highly recommend thanks
22nd June 2026
Volkswagen Tiguan Brake discs and pads replacement - rear (both)
Brake discs and pads replacement - front (both)
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Quality
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Communication
He was superb. I couldn’t have asked for anything better. He was on time polite and all round just a great person
22nd June 2026
Vauxhall Insignia Brake discs and pads replacement - rear (both)
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Very professional and respected personal property. Very happy with this and would recommend base on this
20th June 2026
Land Rover Discovery Sport Brake pads replacement - front (all)
Brake pads replacement - rear (all)
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Quality
Punctuality
Communication
Marcel was a great guy and so friendly and helpful would use him again. He advised me to get discs done on the car at a later date and would use home to do this work
19th June 2026
Mercedes-Benz GLA-Class Premium Pre-purchase Inspection
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Marcel was spot on. Gave me a courtesy call to let me know he was taken the job on and said he could do it sooner if it helped. Which he did and he contacted the garage for me to arrange. Top man 👍🏻
With over 20 years served in the motor trade, service, diagnostic, mot, fault finding, etc on a wide rage of cars and commercial vehicles, we thrive on making your automotive issues as simple and stress free as possible.
Our dealer level diagnostic tools make light work of fault finding, we have 15+ years MOT experience, Advanced level 3 NVQ, Air conditioning gas trained, manual handling, health and safety training, COSHH training, et etc.
We pride ourselves on polite, prompt and honest customer service, giving you an easy hassle free visit to help however we can, wherever you are, to make sure you stay safe and happy on the road.