Overall, I am highly satisfied with the outcome and would confidently recommend this service to others seeking quality automotive maintenance.

Arrived on time pleased with work carried out. Would recommend much cheaper than dealer charges

Dear Click Mechanic Customer Support, I am writing to express my dissatisfaction with the pre-purchase inspection service provided by Click Mechanic on March 23, 2024. I booked a pre-purchase inspection with the expectation that it would include a thorough examination of the vehicle, a road test, and a detailed report, as outlined in your service description and terms and conditions. However, the experience I had with the mechanic, named Maz, fell far short of these expectations. Maz arrived at the agreed-upon location but failed to introduce himself, did not provide any form of identification, and did not communicate with me as the paying customer. I was unaware of his presence until the vehicle seller informed me that the inspection was already underway. Furthermore, Maz demonstrated unprofessional behavior by refusing to engage with me, stating that it was not part of his job to communicate with the customer. He neglected to perform basic checks, such as opening the car bonnet, despite the presence of visible issues such as a pool of water in the passenger seat. His dismissive attitude and lack of thoroughness were deeply concerning and unacceptable. In addition, Maz spent a mere 5-6 minutes on the inspection before hastily concluding that a service was required without providing any substantive feedback or detailed inspection report. This level of service is wholly inadequate considering the significant fee of £102 that I paid for the inspection. Furthermore, I received a highly unprofessional and rude message from Maz following the inspection, in which he criticized my manners without provocation. His message, “Learn Manners Mate. The report write-up takes up to an hour. Let alone the rest of the inspection,” was disrespectful and inappropriate. In addition to this In his latest communication, Maz has resorted to making personal attacks and using offensive language. He accused me of lying and even invoked religious sentiments, which I find deeply offensive and unacceptable. Maz’s behavior is not only unprofessional but also crosses the line into harassment and discrimination. I strongly urge Click Mechanic to address the following issues: 1. Lack of professionalism and communication demonstrated by the mechanic, Maz. 2. Failure to adhere to the agreed-upon service description and terms and conditions, including the provision of a comprehensive inspection and report. 3. Inadequate inspection duration and oversight, resulting in a superficial assessment of the vehicle’s condition. 4. Disregard for customer satisfaction and concerns during the inspection process. 5. Inappropriate and disrespectful communication with the customer following the inspection. I request that Click Mechanic thoroughly investigate this matter and take appropriate action to rectify the situation. This may include providing a refund for the substandard service rendered and implementing measures to ensure that such incidents do not occur in the future. As a paying customer, I expect to receive the level of service and professionalism that was promised by Click Mechanic. Please acknowledge receipt of this complaint and provide a timely response to address my concerns. I look forward to a satisfactory resolution to this matter. Sincerely, Yoosuf

John very grateful and explains all the issues of my vehicles. Definitely recommend! Thank you so much!

Great job very efficient. Report very detailed. Received report in timely manner

Apologised for running late for pickup. MOT and service completed and car returned after a couple of hours.

Good communication and excellent service. Would recommend and will return

Excellent never took him long I'm used to dropping of at garages and car being there all day highly recommend 👌

Ben kept me informed as the process evolved and felt at ease with his professional approach and expert workmanship. More work is required and the cost quoted is fair and better than previous experiences with motor engineers.

Jason was great, highly recommended. Very quick communication by text to keep me updated about his arrival.

Had an MOT and service- was friendly and informative. Easy to get a hold of and explained things well. Thank you!

Dylan and Rab were punctual, pleasant, helpful and carried out the work on a very wet day, but under the shelter of a gazebo with which they covered the car and worked inside!

Polite and efficient at getting the cambelt changed Would reccomend Thank you

Nice chaps and did the job promptly. Picked the car up as it was underivable.

Terrific mechanic - will always use ACN motors. Very friendly and very happy with the work carried out.

George was great. He phoned the day before to confirm the appointment then on the day when on his way, and he turned up during the time window given. We booked him in for a fault diagnosis and his investigation was thorough. He provided pictures of the issue present, talked me through the problem, and then provided good advice on the best path forward. All in all I would highly recommend George and would happily hire him again!

Lura was fantastic - I couldn't be happier with the work he carried out on my car yesterday

Think so vehicle was taken to a garage Picture was send to show the oil filter so clogged up from not changing oil regular

Frans was friendly, helpful and informative, would definitely use him again!

Andriy was excellent, fast, punctual and the job was done to an extremely high standard. I was advised on other work around the area that may need to be done as well. Brilliant.