Heathrow Breakdown Recovery , Berkshire | ClickMechanic

Book Kaz

(21 ratings)

  • 15 years professional experience

  • 98 completed bookings

  • Active since November 2023

Qualifications

  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited
  • RAC Approved Garage Member
  • NVQ Level 3 Qualified
  • IMI Member
  • Autofirst Network Member

Heathrow Breakdown Recovery , Berkshire | ClickMechanic

Kaz M
At Heathrow Breakdown Recovery Ltd - 24/7 Car Recovery & Repair, Storage, 24/7 Jump Starts we provide friendly, professional services for all of your recovery and automotive needs. We'll Get You Back on the Road Quickly! Whether your vehicle needs routine service or emergency repair, you can trust our team of experts. We cater to our customers. With services in Slough like breakdown recovery, roadside assistance, 24-hour towing, mobile tyres and mobile jump starts you can count on us - wherever and whenever your car or truck needs help.
Mandeep
25th April 2024
Citroen DS3 Diagnostic Inspection
Overall
Quality
Punctuality
Communication

Kaz was very helpful in explaining the fault and the next steps, Kaz was very friendly and knowledgeable.

Paul
22nd April 2024
Chevrolet Aveo Standard Pre-purchase Inspection
Overall
Quality
Punctuality
Communication

On site within 2 hours prompt service, provided what I wanted , not on site so nothing else to add

Jane
4th April 2024
MINI Mini Standard Pre-purchase Inspection
Overall
Quality
Punctuality
Communication

Kaz was great to communicate with and we made arrangements for a pre-purchase inspection check very easily. He was also really flexible on timings. I was very pleased with the service and advice he provided.

Ajay
29th March 2024
Nissan Qashqai MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Kaz collected my car on time. I phoned because I hadn't heard back and I was told that the report is still being generated but my car failed the MOT.
I was sent over the report with 1 dangerous defect & several major defects.
I understood the dangerous defect and a couple of the major defects but I am not a petrol head.
I was told by Kaz that he could do all the repair work the same day but he just needed to check if all the parts were there. One part needed to be ordered and would be there at 16:00.
I was sent a quote which looked quite steep.
I was told no work would start without my consent.
I was at a work meeting at the time so we communicated via text message.
When I phoned back, I was told work had already started.
Kaz agreed to give me a 10% discount. I was told with the part coming at 16:00, it was possible that the car may not be ready by the same day but he did say he would keep me updated.
Come 18:15, when I phoned him, Kaz was at home. He stated he accidentally forgot to press the send button on the text to tell me the car wouldn't be ready.
He said he would have it ready by 14:00 the next day. I did ask him to keep me updated the next day.
Next day came & it was me chasing up again. Granted he must have been busy.
I received my car at 13:00 the next day with all the work done. Passed MOT.
But this is when things get very interesting.
I paid for the work directly to Kaz & not to his company because as he told me, he's self employed so my question is where is his garage? Who is liable if something goes wrong with my car (as my car was driving fine before this)? The receipt provided had no company name on it.
All these things for me are red flags.
Like I said, I'm not a car expert, I was shown a report of many faults & I needed my car to pass the MOT. But before I could give consent, work had started. Now any work could have been done because all the explanations given were very quick. I paid on receipt of my car because until that point, I had to have trust in the person fixing the car.
But the entire payment and receipt made me wholly suspicious especially when Kaz handed me the keys back & it had a key chain & I told Kaz, that is not my keychain but he said no, it is yours. Trust me, I know my keychain & that was definitely not mine.
So the reason for the long review is because mechanics use Click Mechanic and vice versa and therefore it is very important for Click Mechanic and the public to know the experience of a client in detail and how things done raise suspicion. Only time will tell if my car is truly fixed or if it breaks down.
Read more

Reply from Kaz:

Thank you for the Review Ajay.

I hope you are keeping well.

I apologise if you feel like this and this comes as a shock to me because when I dropped the car you were very happy and the text communication between us is very different to your review.

There are many texts between us and there were several calls too. You were kept up to date regarding your car and even provided with pictures which you have omitted from your report.

You also agreed that your wipers were smudging the windscreen. Passing or failing the MOT is not at our discretion but in accordance with VOSA guidelines


It would be unsafe and morally wrong for us to return your car in the condition it was in and put your and your family life at risk.

Im sorry if you feel unsatisfied with the service but the truth is many mobile mechanics are self employed. Also our name and branding is on our profile. We trade as Heathrow Recovery and you can see this.

This does not mean that you don’t have warranty or that you can’t come back to us. If you have an issue with any of the repairs we have carried out feel free to contact us and it will be resolved.

Thank you,
Kaz | Senior Manager
Heathrow Recovery & Car Repairs
Read more

Duncan
23rd March 2024
Skoda Octavia MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

Apologised for running late for pickup. MOT and service completed and car returned after a couple of hours.

Emma
20th March 2024
Volvo XC40 MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

Kaz and his team were brilliant. Door to door service, with better communication than I usually get when I’m stood waiting in a garage. Very reasonably priced too!

Scott
19th March 2024
Ford Fusion Wheel bearing replacement - rear (passenger side)
MOT with collection & delivery
Tyre fitting
Overall
Quality
Punctuality
Communication

Kaz was very good. There was a lot of work which was promptly done when we were looking at at least a 2-3 week wait booking into a local garage.
Thank you Kaz!

Jacqueline
12th March 2024
Vauxhall Mokka Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication

Kaz was very prompt in giving me the report and also when I messaged him. I’m very pleased with him and will be recommending this service to my friends as it was recommended to me.
Many thanks 😊

Noma
10th March 2024
Volkswagen Polo Clutch replacement
Overall
Quality
Punctuality
Communication

Kaz is the best out there. He collected my car early, communicated every step of the way until he returned the vehicle to me. I test drove it and was very happy with his work.
I would recommend Kaz.

Steven
8th March 2024
Ford Transit Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication

Really pleased with the inspection that Kaz done for me. He went though everything with a fine tooth comb. It was well worth the money for the piece of mind it gave me.
Thanks a lot Kaz