Kaz was super responsive and helpful. Provided me with detailed descriptions and photos as well as accurate information. Would definitely recommend. Big thank you!

Great work, quicker than expected and friendly. Car runs great now sdjfgbskfdskjfsdnfkjdsfsd

yes the car was collected early pictures were sent every step of the way , Kaz the mechanic was very polite and answered all of my questions and put me at ease,I would highly recommend this mechanic

I used this platform to try to get a fault diagnosed with my Sons car (suspected contaminated fuel) at his University grounds. I nominated the following day (not a specific time) and got an automated booking with an outfit called Heathrow breakdown recovery for between 6:00 and 8:00 PM on the desired day and was charged £66.39.
We checked the feedback for the proposed mechanic and it looked very favourable, even if it didn't go back very far in time.
The mechanic called during the day and wanted to bring the time forward, but we couldn't meet the mechanic at the earlier time, so the mechanic put the booking back 24 hours which was frustrating.
He finally arrived at 10:30 the following night. Over 30 hours late.
The mechanic didn't have any tools with him.
The mechanic didn't have any diagnostic equipment with him. Not even so much as a torch.
He turned up in an old Lexus car with his friend with him, the only thing which demonstrated that he may have been a tradesman was that he had a yellow high vis jacket on.
The two of them used the LED lights on their phones to try and carry out an inspection.
He proceeded to start the car, listen to the engine then look into the expansion bottle, told my son that it had had some Radweld put into it at some point in the past, that the head gasket needed replacing but that it would probably be cheaper to put a new engine in it, and as luck would have it he had one to sell. But the most alarming thing he advised my son was that his best course of action was to scrap the car, and that they could take it away for him there and then and deal with it on his behalf.
The mechanic didn't ask any questions about any work that had been done recently (which should have been one of his first questions) and failed to notice the fact that the car has a new water pump and a new thermostat recently fitted, which should have led to questions about any other recent work to the cooling system, and could have quickly dispelled the Radweld theory because we had the system pressure tested at the same time.
We have subsequently received a quote from Heathrow breakdown recovery for £1452.60 via the ClickMechanic platform for replacement engine.
Having had the car transported to a reputable garage it turns out that the problem is actually electrical and that the car needs a new engine control unit (ECU). Not a new engine. Total cost is just a few hundred pounds.
All we wanted was a qualified mechanic who had all the correct tools, knowledge and diagnostic equipment to check things in more detail, such as a leak down test if he did suspect head gasket. However, the mechanic we got was unable and unwilling to do any of that.
I am very disappointed that ClickMechanic introduced us to a pair of grifters who see fit to pray on innocent people and their potential lack of knowledge of cars in order to try and extort either money, or the car, or both from them. In our instance they attempted to take the car from my son at what was nearly 11:00 PM at night having done absolutely no diagnostic work whatsoever.
I have made a complaint to the platform, but they advised that ClickMechanic is a third-party marketplace only. All the mechanics on their network are independent and are not employed by them. This means that any contracts of works, payment, warranty and ultimately any decision to refund, lies with the mechanic and not ClickMechanic, as the booking platform.
I suppose "buyer beware" still applies even if you think that by using a reputable platform someone is doing due diligence on your behalf, because our experience in this instance suggests that they are not. Read more

Both Malik & Omar from Heathrow repair were excellent & fixed my car boot locking issue quickly. Also kept me informed of expected arrival time as a late in the evening appointment slot.

The mechanic communicated well, informed me the day before on the estimated time for collection and was very accommodating for where I was on shift. Work was carried out promptly and I was given updates on additional work that needed completing with an estimated timeline that was met.

Great experience. Problem diagnosed quickly, solved and sorted. Really good communication throughout, would certainly recommend.

Yes.Explained the issue with details.Also explained the plan for repairs.

He communicated clearly and openly. He was very knowledgeable and i trust he will sort out the issues.

Excellent. All sorted just as needed. Very happy with the work done & willingness to come out on a Saturday.