Sms , Berkshire | ClickMechanic

(1222 ratings)
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20 years professional experience
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4541 completed bookings
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Active since November 2015
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- Other Qualification
- ATA Level 3 Accredited
- Other Accreditation
Sms , Berkshire | ClickMechanic
Jon G
6th January 2023
Nissan Juke Full Service
MOT with collection & delivery
Air conditioning regas (R134a Gas ONLY)
Overall
Quality
Punctuality
Communication
Service was excellent. Car was picked up on time, and news of any work needed or suggested was phoned through promptly.
Car was delivered back in good time as well, Good, clear communication throughout and will definitely be using service again
5th January 2023
Volkswagen Tiguan MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication
Nice friendly guy, I've used them before, excellent service. Called me to discuss a couple of things that needed doing, rather than failing the MOT first so that was appreciated
5th January 2023
Ford Transit Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Amazing guy! Went above and beyond to help me. Raised a few other issues with my vehicle and was more then happy to share his knowledge
4th January 2023
Mercedes-Benz A-Class Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Overall very pleased with the service and shall certainly be using your services again in the future
4th January 2023
Jaguar X-TYPE Wheel bearing replacement - rear (driver side)
Overall
Quality
Punctuality
Communication
I booked a wheel bearing replacement on my x-type. Very fast turnaround, thanks! (Was picked up 730am and returned by midday.)
4th January 2023
Jaguar S-TYPE Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Perfect job much appreciated will definitely use again brakes now work perfectly
3rd January 2023
SEAT Arona
Overall
Quality
Punctuality
Communication
Mechanic couldn’t find anything wrong with pump wiring after carrying out electrical tests. Pump seems to be working at the moment so issues could be contributed to cold weather snap. Car was returned very quickly and I was only charged for the inspection and tests. Good service. Would recommend SMS again
31st December 2022
Honda Civic MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication
Jon was punctual and polite in the collection & delivery. I was very happy with the car’s MOT/service plus SMS (Steve) kept me updated regarding work required post MOT and general progress/expected return of car. Satisfied customer!
30th December 2022
Audi A1 MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication
Great experience again, so, very happy with the service and quick turnaround
30th December 2022
Ford S-MAX Suspension strut top mounting replacement - front (driver side)
Overall
Quality
Punctuality
Communication
Jon communicated before my appointment , but my bonnet is scratched, where they worked it’s very dirty full of oil, radio turned full blast, safety belt stretched over the seat so the driver could drive without a safety belt
Reply from Jon:
Hi Mr Koch
I am very sorry to hear of your poor service received on this occasion.As I explained earlier we had to employ a temporary driver for the day, and he has let us down badly by adjusting your radio settings and not ensuring that the car was clean. We wasn’t aware of any scratches on your bonnet, but will check the cctv in the workshop.
As we arranged earlier with you, we will collect the car and have the scratch repaired, clean the upholstery and return it to you as it should of arrived in the first place.
I would respectfully ask that you would then please consider amending your review of our service, as this was definitely not a true representation of the service that we provide
Kind regards.
Jon
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