Smithson Mobile Mechanics , Surrey | ClickMechanic

(1027 ratings)
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14 years professional experience
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2891 completed bookings
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Active since March 2015
Qualifications
- NVQ Level 3 Qualified
Smithson Mobile Mechanics , Surrey | ClickMechanic
Darren S
13th November 2018
MINI Mini Alternator belt replacement
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Communication
Turned up as agreed and did the work with no fuss. All good - will definitely use again.
10th November 2018
Toyota Previa Brake discs and pads replacement - rear (both)
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Communication
Darren was terrific. I couldn't be happier. Communicated with me before the event. He was on time. Explained what he was doing and why. The quality of the work was first class. Recommended what work would be advisable in future without being pushy.
4th November 2018
Renault Clio Battery replacement (vehicles without start/stop system)
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Communication
The mechanic Darren was punctual, however I was not happy with the work he carried out because he left with the problem with the car unresolved and I was left feeling stupid.
Darren informed me I will have pay the £120 for this job. He said the car needed diagnostic testing and that I will have to pay another amount of money if I want them to return to do the diagnostic testing. I did not find his comments helpful at all and I felt £120 I paid for him to remove my old battery and replaced it with a new one is disproportionately expensive especially as he did not resolve the problem with the car and I feel 'robbed' by this experience because I feel completely unsatisfied by the whole thing.
As it is, I am left with a car that is not starting, but it has a brand new battery inside that has cost me a total of £120. All in all, a very bad experience.
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Reply from Darren:
Your request was for a battery replacement. So this is what was carried out and what I came to do. How I’m I meant to know that your car has other issues before I arrive??? I don’t diagnose non stating issues for free. You was given the best possible advice. Had your request been for a diagnostic inspection as if you wasn’t sure of the problem then you should have booked this instead and will say this before you made a booking with ClickMechanic.
Considering you booked what you paid for and received this service. The whole of your review is very unfair, with 1 star in all categories.
4th November 2018
Ford Puma Battery replacement (vehicles without start/stop system)
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There was some confusion around the required size of car battery which led to some delay but Darren was quick and efficient once the problem was solved
1st November 2018
Honda Jazz Full Service
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Darren just did a full service on my car, I am very happy with the job and he charged me a fair price for the new wipers. I like that as well as recommending new brake discs he also put how much life was left in them (10%)
27th October 2018
SEAT Leon Diagnostic Inspection
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Not much to say, Darren was very helpful finding the best solution for my issue, explaining exactly what I need to do.
24th October 2018
Toyota Yaris Brake pads replacement - front (all)
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Very polite and didn't waste time,.he got straight on with the job . I will definately have Darren again as it's very hard nowadays to get an honest good proffesional mechanic and he proved he has all these qualities.
24th October 2018
Ford Ka Full Service
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He told me my car needed a new tyre on the drivers side rear as it is worn - I explained that this tyre was new in May of this year but he was insistent that it is worn. I have sought further advice and been told the tyre is fine. Now I don't know whether the other things he said, the front discs and pads need changing and the axillary drive belt is falling apart are true or not, I will have to take my car to a garage to get it checked. He was quite rude and not very helpful.
22nd October 2018
Vauxhall Insignia Battery replacement (vehicles without start/stop system)
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Booked for next day and called at the off chance for same day which happened. Thanks for coming out same day! Much appreciated.
20th October 2018
Vauxhall Astra Engine oil & filter replacement
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Communication
Darren arrived within the agreed time frame and completed the required works promptly and to a very high standard. I will definitely be using this service again.