Smithson Mobile Mechanics , Surrey | ClickMechanic

(1041 ratings)
-
14 years professional experience
-
2943 completed bookings
-
Active since March 2015
Qualifications
- NVQ Level 3 Qualified
Smithson Mobile Mechanics , Surrey | ClickMechanic
Darren S
1st December 2018
MINI Mini Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Very happy. Efficient and effective. Will use again.
Liked the fixed pricing and transparency of the service. For a car out of warranty that needs regular maintenance then this is great option.
29th November 2018
Vauxhall Zafira Alternator belt replacement
Overall
Quality
Punctuality
Communication
Received a call from Darren to confirm what time he will be arriving, very polite, excellent service. First time I have used Clickmechanic but would use again and definitely recommend.
28th November 2018
Audi A3 MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
I wanted to be present when the servicing was being done (bad experience with Kwik Fit) but since Darren was doing the work at a local garage he took pictures of all the old parts and new parts and shared these with me. This really put my mind at rest and I was really happy with Darren for doing this.
I saw some other comments about communication and I gave three stars because I think it would have really helped to get more info on issues that came up (e.g MOT advisories) for customers like me who don’t know a lot about cars. Nothing negative or serious but little things things that could make the experience better.
18th November 2018
Nissan Qashqai Battery replacement (vehicles without start/stop system)
Overall
Quality
Punctuality
Communication
Darren was great, punctual, freindly, knowledgeable and had the car sorted in no time.
13th November 2018
MINI Mini Alternator belt replacement
Overall
Quality
Punctuality
Communication
Turned up as agreed and did the work with no fuss. All good - will definitely use again.
10th November 2018
Toyota Previa Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Darren was terrific. I couldn't be happier. Communicated with me before the event. He was on time. Explained what he was doing and why. The quality of the work was first class. Recommended what work would be advisable in future without being pushy.
4th November 2018
Renault Clio Battery replacement (vehicles without start/stop system)
Overall
Quality
Punctuality
Communication
The mechanic Darren was punctual, however I was not happy with the work he carried out because he left with the problem with the car unresolved and I was left feeling stupid.
Darren informed me I will have pay the £120 for this job. He said the car needed diagnostic testing and that I will have to pay another amount of money if I want them to return to do the diagnostic testing. I did not find his comments helpful at all and I felt £120 I paid for him to remove my old battery and replaced it with a new one is disproportionately expensive especially as he did not resolve the problem with the car and I feel 'robbed' by this experience because I feel completely unsatisfied by the whole thing.
As it is, I am left with a car that is not starting, but it has a brand new battery inside that has cost me a total of £120. All in all, a very bad experience.
Read more
Reply from Darren:
Your request was for a battery replacement. So this is what was carried out and what I came to do. How I’m I meant to know that your car has other issues before I arrive??? I don’t diagnose non stating issues for free. You was given the best possible advice. Had your request been for a diagnostic inspection as if you wasn’t sure of the problem then you should have booked this instead and will say this before you made a booking with ClickMechanic.
Considering you booked what you paid for and received this service. The whole of your review is very unfair, with 1 star in all categories.
4th November 2018
Ford Puma Battery replacement (vehicles without start/stop system)
Overall
Quality
Punctuality
Communication
There was some confusion around the required size of car battery which led to some delay but Darren was quick and efficient once the problem was solved
1st November 2018
Honda Jazz Full Service
Overall
Quality
Punctuality
Communication
Darren just did a full service on my car, I am very happy with the job and he charged me a fair price for the new wipers. I like that as well as recommending new brake discs he also put how much life was left in them (10%)
27th October 2018
SEAT Leon Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Not much to say, Darren was very helpful finding the best solution for my issue, explaining exactly what I need to do.