Reply from Dorset/Hampshire:

PLEASE READ
I'm the operation manager for Dorset Response
As customers can read, James receives very good reviews.
James also carries a body camera and can ,live feed these images if need be and these images where sent to the office in this way for our advice before proceeding with the job.
The brakes where in a very dangerous condition and had been driven on the public roads in this condition.
We had been asked to replace the rear brakes however all of your brakes where in the same state. The tyres where also close or even beyond the legal limit.
An attempt was made to start your car however this also proved to be a fruitless exercise as the car had a flat battery
It was decided due to this that your car would be better off in a workshop.
You car clearly was driven in a dangerous and badly maintained condition for a while.
We reserve the right to refuse to work on a car is this dreadful state.And we cannot and will not help anyone attempting to return the car on the road.that means it will still be dangerous dispite your offer to resolve us from responsibility by helping you achieve this goal.
We accept that the bonnet cable was broken while trying to open the bonnet,however from the state of your car I would be surprise if the engine had even been looked at for a while.However the offer was a free oil change if all the brakes had been repaired and your car was in a road worthy condition.
This offer was never taken up due to the conditions not be adhered too.
We realise that sometimes customers funds are tight and they need their cars,We also accept people's anger or complete frustration when they are faced with car repair bills they can't afford.
The thing that concerns me the most is your car had been driven until the brakes had failed and could drive anymore.If you had to do an emergency stop your car wouldn't have been able to,it would have simply hit what ever or who ever was in the way.
At no time did you show concern over the state of your car or responsiblity for its poor state of road worthiness.
Just concern over a broken bonnet catch.

We are happy to receive reviews and disappointed that our mechanics efforts to help you out for free have been used as an excuse to attack these efforts.
Thankfully James has over 750 good reviews and 4 bad ones.
James is a good mechanic but not a perfect one.And any genuine issues we take seriously and we deal with these quickly .
However please take note.
A car that isn't roadworthy isn't a safe one,it puts you and your passengers at risk,other road users and members of the public at risk.
This is often overlooked by car owners disparate to get their transport on the road again.

I would like to add at no time was a resolution case started and it still taken over 5 months to post this review .

Read more