Excellent communication, timely collection and high standard of work. Would definitely recommend him

Kagan was excellent. He was polite, on time, very friendly and knowledgeable. I would not hesitate having him work on my car again. I highly recommend him.

Dean was punctual and friendly, work was carried out and the car was returned at the time he stated. I would highly recommend Dean.

Very nice man friendly and everything was done as expected Quick and knowledgable

Dean was friendly and more than happy to answer any questions I had, and the work carried out was quick and to a high standard .

Very friendly, and kind person. I'm happy with the work carried out. Very friendly, and kind person. I'm happy with the work carried out.

Very professional and very knowledgable about all aspects of my vehicle

Daniel arrived within the time slot agreed (5 till 7). He introduced himself and established the problems that I had been experiencing with my car. He then connected his diagnostic computer to my vehicle and quickly identified the error codes which were being generated by the problem. He checked the gear box and suggested a course of action to ensure that there were no other problems in this area. He then deleted the error codes and did a check to make sure that the car would engage forward and reverse gears (it’s a semiautomatic). He’s carrying out the recommended maintenance next week. The whole process has been quick but and easy so far.

Really happy with the work and the checks carried out would definitely use again

Jordan was brilliant. Fixed the problem in no time and also helped me to contact the MOT garage that had failed the vehicle. It's obvious that he really cares about things being done right and follows through on things. Way better than I could have expected. The booking process was also very easy.

Gary diagnosed the problem really quickly and let me know about the need for a new battery. We agreed he should pick one up and fit it.

Rob was amazing, quick and friendly. He got a car running after 3 months of having a flat battery and advised what to watch for until all the computer systems were back in sync , he knows his stuff!

I was very pleased to have my new front wiper blades fitted today, Ali was punctual and very efficient.

Very good and arrived on time completed the job very quickly and was polite and helpful.

Paolo was brilliant - he phoned to check it was ok to come early, then when he arrived he quickly set up and diagnosed the problem swiftly (it was an electrical fault) and then resolved it. He was really polite and knowledgeable. This has definitely saved me a fortune compared to taking it to a main dealer. Would definitely recommend!!

Very knowledgeable, friendly and sound advice, a credit to the industry. Wouldn’t hesitate to rebook or to recommend.

I had scheduled my car for a timing belt and water pump replacement—a significant undertaking both financially and in terms of my peace of mind. Derek, the mechanic, had assured me of his expertise and pledged to have the work finished by day's end. Despite the garage being over 20 miles away, they picked up the car on schedule. My assumption was that the job would be wrapped up by the standard 5 pm closing time. To my surprise, work only commenced at 5:15 pm, as confirmed by the Clickmechanic timestamp. Nonetheless, I agreed to postpone the car's return to the following day since I didn’t wish for them to rush any work. As promised, the car was delivered next day and also with the bonus of a £10 fuel top-up by Derek. This aspect was pleasing, yet matters took a downturn from here. A subsequent inspection of the engine bay later in the day revealed a visibly broken degas pipe patched up with a screw—a makeshift solution that raised concerns. Communicating this to Derek led to his insistence that it wasn't a significant issue and that he was well-versed in addressing it. He further claimed that the pipe had been broken from the outset, although it was deemed inconsequential enough not to warrant documentation. I also inspected notes from all previous garage repairs to see if any such mention had been made, and found no such evidence. Every single garage told me that if any such thing was broken they would have immediately notified me and have a note of it in their work order. This is the standard procedure. Pressing the matter resulted in Derek agreeing to replace the damaged section of the pipe (for FREE) with a random T connector from eBay. My reservations arose when observing the replacement he sourced—an uncomplicated T connector intended for windshield washer fluid, ill-suited for hot coolant. A cursory online search confirmed the importance of the component for engine functionality [1]. The failure of this very component causes massive problems to this cars engine, and I simply didn’t want to take any chances. Derek was consistently adamant that throughout, citing that the component was unimportant and that he knew what he was doing due to his experience. I simply did not wish to take any chances patching a broken part with something not from Ford. Preferring resolution, I proposed procuring an original Ford part at my expense, provided Derek facilitated the installation. Up until this point the discussion was clear that I would pay for the part provided he fits it. No mention of any additional expenses was discussed. This sequence of events extended over a week, during which the car remained unused to mitigate uncertainties. After the component was procured, Derek agreed to install it and then sends me a quote to accept the booking. I assume at this point, that the quote is sent to cover the price of the part and also any overhead such as a small call out fee, which I would have been happy to pay. The retail value of the replacement part was £40, yet the quote revealed a charge of £70 solely for the component. In addition, Derek justified a labor charge equivalent to 0.75 hours due to the perceived complexity of replacing three pipes bringing the total cost of this repair to £115. A brief online investigation contradicted this claim, revealing the simplicity of the repair process, lasting no more than 10 minutes. This finding was validated by another local mechanic offering to install the part free of charge if provided. Moreover, no labour charges were agreed to in any of our conversations, despite the fact that it is reasonable to charge labour for work done. This was not a new job to be carried out. This proposed middle ground where I pay for the part and you fit it was in place due to the fact that any responsibility was simply not being accepted by you, and I was still willing to pay for the oversight on your part. It would have been simple to fix the mistake that should have ever happened, instead it was dragged out for two weeks. While it is understandable that Derek might hesitate to cover the part's cost, the substantial increase in the part cost and installation fee was puzzling and unnecessary. This situation deviated from expectations, bypassing basic repair protocol and culminating in a proposed solution that would only address the issue superficially. This sequence of events prompts questions about professionalism and service quality. I have had too much mental torture dealing with this situation that any other garage would have dealt with instantly and correctly within 2-3 days. In entrusting my car for an extensive repair, my hope was for a smoother experience. Unfortunately, the outcome was needlessly protracted and frustrating, spanning two weeks, all for a matter concerning a £40 part. I have tried multiple times to amicably resolve this directly with Derek via Clickmechanic and personal messages before writing this review. However, due to this being needlessly dragged out by a) correct procedure not being followed and b) no acceptable solution being proposed to properly address the issue, I have been unable to use my car for two weeks. I have lost lots of work hours chasing this up trying to get it fixed. Overall I’m not too happy the way this has played out, clickmechanic was of no help either. If a part is broken before a repair is undertaken, it needs to be noted and reported, and if it is broken during the repair, it needs be fixed back to original standard. The response to the situation for either case was not appropriate/justified. [1] https://www.parliament.uk/globalassets/documents/commons-committees/transport/Andy-Barratt-Ford-Ecoboost-131110_Redacted.pdf

I was happy with the work carried out. The process was really easy and efficient.

Michael @.The Mobile Mechanic Uk went above and beyond, very impressed with his erudite explanation of the inspection and salient summing up of the issues. Photos were on point and also highlighted expertly his concerns raised from report.

Rob was excellent brilliant workmanship really recommend him will be using him all the time from now on