Failed to fix the car, tried to return it but it broke down so they left it in a lay-by for 4 days before taking it back. Eventually returned it still broken 8 weeks after taking it. Having to lay another garage to make good.

No rating for McKenzie Pascoe. Failed on all aspects. Took 8 weeks to get my car back from them still not fixed. Have to pay another garage to make good.
Reported to card company and trading standards.

No -appointment made for 15:00 on Monday 18th September - advised the mechanic couldn’t attend due to personal reasons, asked if he could recover the car by 18:00 and would return the following morning.
Car eventually picked 21:45 - on Tuesday 19th no communication when chased they said it would be back in the evening - On Wednesday no update so contacted mechanic who said he would return that late evening. On Thursday after contacting them yet again was told he tried to return the car but experienced a part failure and was waiting on a replacement part and would return the car in the evening , claimed a ‘wrong’ part had been delivered . Car eventually returned 19:30 Friday.
However car was driven back to me from Cardiff 80+ miles not returned on pick up . Car had no fuel, and stank of cigarette smoke.
Only booked this service as I needed the car to get to work - ended up missing work and pay!
A totally dreadful experience would never use this service again! Read more

Very happy with the service
Would recommend
They did exactly what they said they would do

Yes very happy with the work carried out. Professional explained everything in detail.

Richard went out of his way to get the job done .. friendly guy & so far car all seems good very good service .

There was a bit of glitch with the availability of parts which delayed things but once they were to hand the job was completed with a great attitude, knowledge, efficiency and speed.

Haven't drove car yet but all seems good when starting her up he fixed my gasget seal which I didn't know needing fixing

The 2 guys that came to do my clutch, were polite and got the job done fast and kept everything clean and tidy . They even had to replace the oil seal they found had blown .I would definitely use them again . I have recommended the clickmachanic site to others already .

I think they did a really good job replacing the clutch and they did upgrade my clutch for free. They found a valve connection needed replacing and sorted that out for me. However the communication was awful. I received a call at 9:30 on Saturday morning saying they would arrive between late which was fine. But then I heard nothing. I called back around 1pm to find out where they were and they advised they would not be able to come and collect it until this afternoon and they can get it back to me by 10am Sunday. I was very annoyed as I had to go out in the afternoon and I needed my car back for Sunday. I just said we'll it's just going to have to do. He then called me back a few minutes later to say he was on his way. He collected and apologised and said he will get it back to me Sunday morning latest 1pm as he knows I need the car by 4pm.
Sunday morning came around and he called me at 12:42 to say about the valve and that I would still get my car back this afternoon. I then had to called them just before 4pm to chase what was happening as I haven't heard anything. To then be told they had an issue with the valve and had to go and get another one. I was rather annoyed as no one had kept me in the loop and I needed the car by 4. I called them again at 18:58 to chase my car and I was told again that I would get it back that day afternoon. I heard nothing and called them again at 21:11 to chase and I was told they were just checking everything over and that would be around half an hour. I was thinking okay I will leave it an hour and they should arrive unless they call me. They also told me I wouldn't have to wait up and they can post the key. I was not happy with that and told them no I will be staying awake until I have the keys in my hand. At 22:48 I received a call to say they were outside.
I was really annoyed by this point as I had workt he next morning early and I missed out on plans for Sunday. The garage did a good job on the car however not communicating with me really made me frustrated and I was disappointed with the service provided. Read more