S D Norgate Mobile Mechanic , Berkshire | ClickMechanic
(527 ratings)
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13 years professional experience
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1476 completed bookings
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Active since September 2015
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Other Accreditation
S D Norgate Mobile Mechanic , Berkshire | ClickMechanic
Sam N
17th August 2020
Ford Focus Timing belt replacement
Air filter replacement
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Sam is great, reliable, trustworthy, knowledgeable and friendly. He answers all of my questions about my car in plain English. Such a luxury to have a good mechanic I can rely on that comes to fix my car at my convenience, I use my car for work every day and am able to fit my appointments around my work, will book Sam every time
16th August 2020
Ford Transit Diagnostic Inspection
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Sam identified the problem within minutes and now I know what needs doing and I'll be getting Sam back to fix it asap
16th August 2020
Mercedes-Benz CLS-Class Suspension airbag replacement - rear (driver side)
Supply and fit the pipe from the air suspension compressor to the drivers side rear suspension airbag completely free of charge.
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Sam was awful.
He was meant to be fixing my car in 1-2 hours at my house, instead he took the car with him for 7 days!
Poor communication, dreadful professional.
Stay away from this mechanic.
I won't use Click Mechanic ever again.
Reply from Sam:
Unfortunately Mr Masi as we are both well aware this is not true.
Firstly I was in contact with you 4 days before the job was even carried out. The job was booked in for a Thursday I asked you if I could take the vehicle back to my workshop to carry out the repair on a ramp which you had no issue with at all. Once the vehicle was up in the air it was found the vehicle required extra parts which I informed you were not obtainable until the following Tuesday (non stock items from a main dealer).
We were once again in contact on the Monday, and then again on the Tuesday when I let you know when the parts had arrived.
We arranged a time for me to deliver the car back at 10.00 on the Wednesday morning which was done. I’m total I had possession of your vehicle for 3 working days due to a hold up on parts which once again as I have explained you were well aware of the situation.
You raised a case in the resolution centre describing my lack of communication and then proceeded to screen shot 4 different conversations that I had initiated over 4 different days providing you an update on your car. Myself and click mechanic are still awaiting your response from this from 3 days ago.
I am a fair person, I take pride in my work and my business and I have hundreds of very satisfied and repeat customers. I went above and beyond for you but unfortunately in your eyes it was not good enough.
I’m sorry you feel you’ve had a bad experience, and I will look to forward to your reply in the resolution centre.
Sam
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15th August 2020
BMW 3 Series Coil spring (road spring) replacement - near side rear
Near side front Shock absorber, top mount and coil spring replacement
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Service was over and above what was expected. I booked my BMW in to have rear springs replaced, one of which, I knew to be damaged. This work was originally to be done on my drive but my car was transported to a workshop at no extra cost. Heaven only knows what a dealership would have charged.
Upon inspection of the vehicle, a front shock absorber was also found to have failed. Sam charged me an extra hour's labour to replace the front. I suspect he actually worked on it for a period of time, rather longer than one hour.
All damaged parts were documented and photos were sent to me by text. Overall, I found Sam's service to be professional and he is an easy and personable person to deal with.
I would be happy to entrust further work to him.
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12th August 2020
Ford Fiesta Battery replacement (vehicles without stop/start system)
Check Charging system
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Sam was great, very friendly and fixed the problem straight away, will definitely use him again.
6th August 2020
Ford Transit Connect Clutch replacement
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SAM was very punctual very polite and knowledgable he explained the work done, the only problem is that I have lost the code for my radio other than that first class.
5th August 2020
Ford Transit Custom Car/Van Won't Start Inspection
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Sam was great, punctual and pleasant, got straight to work and figured out the problem. Let’s hope he can mend it next visit. Thank you Sam and ClickMechanic for a great service
4th August 2020
Ford Transit Connect Clean, re grease and adjust the near side rear and off side rear brakes
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Sam explained what work was required, and carried it out in the timeframe I was expecting.Sam was very knowledgable and polite, I would highly recommend
3rd August 2020
Vauxhall Zafira Tourer Interim Service
MOT with collection & delivery
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Really friendly and professional. Turned up on time, delivered car back quickly, kept me informed during the work with a phone call.
2nd August 2020
Citroen C3 Alternator replacement
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Good. Alternator replacement was done in time. Also cost was given in time for mento decide.