Swinton Recovery Ltd , Greater Manchester | ClickMechanic
(386 ratings)
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52 years professional experience
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1562 completed bookings
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Active since May 2018
Qualifications
- NVQ Level 3 Qualified
- ATA Level 2 Accredited
Swinton Recovery Ltd , Greater Manchester | ClickMechanic
Wesley B
3rd August 2019
Skoda Superb Radiator replacement
Overall
Quality
Punctuality
Communication
Both the mechanic and the apprentice who turned up to collect the car were polite and helpful. I was really happy with the communication as well. Mechanic clearly knew his stuff. Slight misunderstanding as they took the car away to work on rather than did it on the drive but ultimately it cost me nothing and the work was completed quickly and effectively. Price was incredible. Part alone was less than 50% of the dealer quote and was still a brand i'd heard of. Hopefully it will last.
2nd August 2019
Renault Megane Clutch replacement
Overall
Quality
Punctuality
Communication
There was some confusion about collecting the car for repair, but it was quickly resolved with an early phone call and I think it may have been me when I filled out the form.
The work was carried out exactly as required - there was a problem later on which was sorted out as quickly as possible. The communication with me was excellent.
The car now drives like new.
Using the site was new to me, but I will definitely use it again (hopefully not too soon!)
30th July 2019
Vauxhall Insignia Alternator replacement
Overall
Quality
Punctuality
Communication
The mechanic replaced the alternator as requested. My issue is originally I was quoted £233 and the final price was almost £100 more. I was also told it could be done on the drive and would take approx 1 hour to fit. The car was taken away for 27 hours . On return my issue wasn't fixed. It appears it was not the alternator at fault. IAlthough no diagnosis was undertaken by the mechanic I have paid out £330 for a part that hasn't fixed the problem. Surely an experrienced mechanic would recognise this before co.pleting the work.
Reply from Wesley:
Hello, my names Paul and I’m the gentleman who spoke to you originally to advise you of my eta time, you advised me to ring and deal with your husband if that was ok my me,
I rang and spoke to your husband to was a nice polite fella, I advised him that before I turn up there was a choice of 3 various alternators, all different ampages and does he know which one you have fitted after all YOU had diagnosed this fault already by the AA I was told,
I advised before I turn up the Automatic quote given to you was on the cheapest alternator, the other 2 was more expensive, 1 was £21 plus vat more, however the Most common was £80 plus vat more expensive, however it was impossible to know this without looking at your alternator, and of course I can’t buy £600 worth of alternators to attend,
I asked was it possible to collect your vehicle to find out the ampage and advised it will go into the following day as you’d booked my eta for 2-4pm and we’re 30-40 mins drive from you,
I was told this was fine,
Once collected we informed your husband it was the common alternator and will be approximately £96 more than the automated quote (by the way I don’t give quotes)
I’ll also advise you requested me to Supply and fit alternator (no diagnostics selected) I can only imagine as this costs a little more, and of course you’d had your car diagnosed by the AA beforehand,
So I
Picked up the car as ok’d by your partner
I supply and fitted the alternator as requested by yourself
But I didn’t carry out diagnostics as you’d selected me NOT TO,
Once vehicle was returned back to yourself, the blame somehow was passed over to ourselves ?
Not the AA for diagnosing it wrong,
And not your own fault either, but my fault who clearly checked with you every step of the way,
To receive any less than 5*s I would have been disappointed, but you’ve given me 1*s
even though I respect your disappointed, this really isn’t my fault or my mechanics fault is it?
I’ve advised that we can diagnose the fault for you, but my offer was declined.
I’m sorry but you instructed me to supply and fit a part, I’ve done the job you asked.
So I’d appreciate it if you change the poor review,
I take pride in my reviews and you can clearly see this by my ratings, so again look at it from my point of view.
Regards
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28th July 2019
Jeep Grand Cherokee Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Wesley was friendly, on time, professional and very pleasant to do business with.
27th July 2019
Peugeot 107 Heater blower motor replacement
Heater blower control module/resistor replacement - front
Overall
Quality
Punctuality
Communication
I thought I'd update my review as my vehicle has been sorted, and I'd like to thank Jamies for all his help.
I couldnt ask for a more prompt solution as prolems can arise, it goes along with me good customer service and happily recommend them.
17th July 2019
Ford Focus Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Jamie arrived on time and did a great job I am much happier now that my brakes are safe again.
15th July 2019
Alfa Romeo 159 Coil spring (road spring) replacement - front (both)
Overall
Quality
Punctuality
Communication
Couldn't ask for more, the guys were very accommodating with constant communication.. 10/10
12th July 2019
Toyota MR2 Parking brake cables replacement - (both) equal length
Brake caliper replacement - front (driver side)
Overall
Quality
Punctuality
Communication
Jamie did a great job on my car. Thought job was to be done on the drive, unfortunately car was taken to garage. No problems though, good service.
8th July 2019
Mitsubishi L200 Starter motor replacement
Overall
Quality
Punctuality
Communication
My dad was present at the time the work was taken out my dad said he was efficient and was a nice bloke called Jamie and we would definitely recommend him
7th July 2019
BMW 4 Series Labour on brakes,
Overall
Quality
Punctuality
Communication
Jamie was spot on kept me up to date, and has done a superb job. Fully recommended.
Wesley employs a team which help run the business smoothly and you will meet one of the team on your ClickMechanic jobs.