I recently had my car in for its annual service and MOT with Impact Solutions, and I couldn't be happier with the experience. They were punctual, arriving exactly when promised, and kept me informed throughout the entire process. Communication was clear and straightforward,.The service was efficient, and everything was completed on time. Highly recommend for anyone looking for a reliable and professional mechanic.

The mechanic was great. They collected the car on time, communicated the additional work I needed and returned the car promptly.

More than one person involved made confusing to know who did what or who was in charge, starting with the app. Not even know the name of the people who actually did work in the car. I have to admit that because I'm lorry driver I was unable to always answer the phone and this made communication difficult. Besides all that, they were friendly and overall helpfull, also flexible when receiving my car after hours.

We paid a bill exceeding £700, but no receipt was provided that contained the details of the work.

Had the car for MOT AND Service , at one point the mecanic called and said the car failed the MOT due to cv boot and disc breaks and won’t pass if not changed. I agreed to have them changed , after I have checked the MOT fail reason and found out the disc breaks was not necessary to be replaced it was just a minor and advisory and not major issue as the mecanic told me. He lied just to make some extra money, be careful as his not honest. I paid the jobs done but it happy that he lied.

Happy with work done!
Very professional & explained the problem in details.

I am still crying... went for a headache.. came out with a Cancer.
God God God
A big regret.

We used Impact Solutions and they were great. did it same day, were clear about the extra charges (pollen filter and hand brake) and will def request them again.

No work was carried out because we cancelled at the last moment. Our fault but the necgphanic arrived 15 minutes late which he later denied. Meanwhile the full amount had been taken from my account without any work being carried out. I agree that I must pay £40 for a late cancellation although I did ask for it to be waived in view of the lateness of the mechanic. I am waiting for the money to be returned to me.

Communication was excellent, they were punctual and having my car collected and delivered within my time frame was a real pleasure.
Although I gave quality 5*, I cannot comment on the work carried out. I very much hope it was good, but my car did not have any issues, it just needed a service. Whilst the report and invoice shows what they carried out, I have no idea if it was, and have no way of telling.