Impact Solutions , London | ClickMechanic

(43 ratings)
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7 years professional experience
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330 completed bookings
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Active since January 2024
Qualifications
- NVQ Level 3 Qualified
Impact Solutions , London | ClickMechanic
Ramon T
14th May 2025
Citroen C4 Cactus MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Had the car for MOT AND Service , at one point the mecanic called and said the car failed the MOT due to cv boot and disc breaks and won’t pass if not changed. I agreed to have them changed , after I have checked the MOT fail reason and found out the disc breaks was not necessary to be replaced it was just a minor and advisory and not major issue as the mecanic told me. He lied just to make some extra money, be careful as his not honest. I paid the jobs done but it happy that he lied.
9th May 2025
Mercedes-Benz C-Class Brake pipe replacement - rear (passenger side)
Brake pipe replacement - rear (driver side)
Overall
Quality
Punctuality
Communication
Happy with work done!
Very professional & explained the problem in details.
3rd May 2025
Mazda Mazda6 Alternator replacement
Alternator belt replacement
Overall
Quality
Punctuality
Communication
I am still crying... went for a headache.. came out with a Cancer.
God God God
A big regret.
Reply from Impact Solutions:
There is always two sides to a story. The car came for alternator replacement we done the job, we informed mr Charles that he needed to replace the battery as well but he was adamant not to spend money on new battery. On sat he agreed to pick up car at 1 pm. We closes 4pm and he turns 4:15 pm. The car battery won’t hold charge so what we were suppose to do for him while all the suppliers are closed. I took battery out from my car and put it in his car ,as he needed the car for sunday.
So in our opinion the dramatic review does not reflect what happened here.
10th April 2025
Volkswagen Polo MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
We used Impact Solutions and they were great. did it same day, were clear about the extra charges (pollen filter and hand brake) and will def request them again.
19th March 2025
Volkswagen Golf SV
Overall
Quality
Punctuality
Communication
No work was carried out because we cancelled at the last moment. Our fault but the necgphanic arrived 15 minutes late which he later denied. Meanwhile the full amount had been taken from my account without any work being carried out. I agree that I must pay £40 for a late cancellation although I did ask for it to be waived in view of the lateness of the mechanic. I am waiting for the money to be returned to me.
Reply from Impact Solutions:
So we did not work on her car but we got 1 star review on the quality of work. This is hilarious and top it up we cannot remove the review unless customer requests it. But she is not the customer???? Because no one work on her car, hitting my head against a brick wall.
Because she got charged cancellation fee so our quality of work was not good.
8th January 2025
SEAT Alhambra Major Service
Overall
Quality
Punctuality
Communication
Communication was excellent, they were punctual and having my car collected and delivered within my time frame was a real pleasure.
Although I gave quality 5*, I cannot comment on the work carried out. I very much hope it was good, but my car did not have any issues, it just needed a service. Whilst the report and invoice shows what they carried out, I have no idea if it was, and have no way of telling.
21st December 2024
Volkswagen Polo Diagnostic Inspection
Overall
Quality
Punctuality
Communication
They plugged in an iPad and said “see it’s your timing belt”!
Nice guy though, waiting to hear what it would cost to repair, is it worth repairing ?
Why when the timing belt go, did it let all the water out of the engine and how come after it stopped
The first time was I able to start it and limp 3/4 mile back to the flat?
He didn’t answer those questions? Too early to say whether I would recommend anything as my car is not fixed!
Cheers
Michael
16th November 2024
Nissan Qashqai MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication
Very punctual with good communication - very easy to recommend. Will use again without hesitation!
29th October 2024
Lexus RX 400h Battery replacement (vehicles without stop/start system)
Overall
Quality
Punctuality
Communication
Fantastic service - would highly recommend. Punctual and friendly mechanic.
28th October 2024
SEAT Ibiza Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
The guy who collected my car was very unhelpful.I had asked him couple of questions but he just ignored me, not friendly at all.
They didn't stamp my service log book, I had to drive to him to get my book stamped.The communications was very poor.
Reply from Impact Solutions:
First thing f all the driver does not have mechanical knowledge so you should redirect all your questions through this plate form. Secondly you left your book at home and want us to come out to you next day to stamp your book. Also the job was straight forward service and mot but I suppose there are no pleasing some people.