Tune Up Southwest Ltd , Devon | ClickMechanic

Wrench hand blue
Book Keith

(46 ratings)

  • 36 years professional experience

  • 86 completed bookings

  • Active since November 2015

Qualifications

  • Other Accreditation

Tune Up Southwest Ltd , Devon | ClickMechanic

Keith S
I have been in the trade for over 38 years, and I have served my time as opposed to going down the academic route. I was originally involved with the Hometune franchise for a number of years before the franchise dissolved. As part of a co-operative a number of people set-up another franchise called Tune Up and that existed for a number of years before everyone went independent and I turned my branch into a limited company and has been trading as Tune Up Ltd (South West) since 2011. At Tune Up Ltd (South West) we deal with a number of lease hire contracts and this is the bulk of our work, however we also deal with traditional customers who have issues with their vehicles. The business caters for all make and models of vehicles and we can tackle all types of repairs, whatever the issue we'll get you back on the road. Read more
Calum
23rd September 2018
Ford Focus Wing mirror replacement - driver side
Overall
Quality
Punctuality
Communication

Keith was great and even offered to come early to fix the car at my discretion.

Paul
23rd April 2018
Suzuki Wagon R Wheel bearing replacement - rear (one)
Brakes shoes replacement - rear (all)
Overall
Quality
Punctuality
Communication

Keith was a straightforward friendly bloke. Just got on with the job and finished it with no fuss.

Mike
20th April 2018
Renault Grand Modus Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication

Kevin was a great guy professional and got straight to the job. I am happy with the work Kevin carried out.

Mandy
21st December 2017
Renault Scenic Pre-heat/glow plugs (all) replacement
Overall
Quality
Punctuality
Communication

Keith was really efficient and friendly. I am very happy with the service provided.

Paul
11th December 2017
Alfa Romeo Spider Major Service
Overall
Quality
Punctuality
Communication

Very good

Angie
27th November 2017
Toyota GT-86 Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Really terrific service - I was very happy

James
1st November 2017
Vauxhall/Opel Astra-H Diagnostic Inspection, the cable from gear stick to gearbox has snapped
Replaced gear control cables
Overall
Quality
Punctuality
Communication

Great

Kay
21st August 2017
Nissan Almera Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Keith is a very pleasant man. Unfortunately, after 3 hours he was unable to fix my car. First he thought it was the battery, so he ordered one in (£60 to me) then he thought it was the petrol pump finally the digital programming with the fob and mechanics. I am still without a car. He went home and said he would look up reasons and let me know suggestions to try to start the car. He did this but nothing. He suggested putting me in touch with a programmer who hopefully will fix the problem. I thought a mobil mechanic would be the answer to the problem. I am still waiting for a call. I need my car! So far I am £146. 80 out of pocket and still without a car. Read more

Ken
29th July 2017
Honda Jazz Front brake pads (all) replacement
Overall
Quality
Punctuality
Communication

Keith was just fine.Everything straightforward.

Mateusz
17th July 2017
BMW 3 Series Pre-purchase Inspection
Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication

on his arrival I have explain to him that the clutch 
stinks and that iam having issues with the gearbox. after 2h of checking the car i have been told that car is in good condition and there isnt any issues with the car. I took it to bmw service and they have find lots of issues where i been told by your "mechanic" that is in good condition. the points he have not find or point that are in good condition:Auxillary belt; "This is new and is on my findings." According to your check. 
By the BMW Auxillary belt is in POOR condition. 
ALSO BMW Find: 
Smoke coming out of the car as I told you before check, 
Clutch issue jerking as drive off, 
very bad engin oil leak DRIPPING onto Exhaust(You wrote taht you did jack the car up but 
did not spoted the exhaust cover in engine oil?(safety aspect could cause fire) 
Clutch biting point is very high indicating a worn and possibly flywh reqired.
 
Rear brakes pipes according to your check are in good condition, by the BMW Corroded. 
Also Rear trailing arm bushes are in poor condition by you in a good condition. 
after dispute with the company did not get any money back. Just remember dear customers if you have lack or no skills you can always become mechanic in clickmechanic

MK
Read more

Reply from Keith:

Hi MK,
I gave your car the ratings that I saw fit for a 15 year old BMW. To help keep things clear I will try to address each of your issues in turn.

1. The drive belt - the quality of this seemed good and there was very little wear; this is clearly the case as you can clearly see the part numbers and other writing printed on the belt and they are still in white ink, this would not be the case if it were an older belt.

2. The smoke - there is a small amount of smoke coming out when driving, possibly showing worn rings or valve guides. The minor amount would not be deemed enough to affect an MOT outcome.


3. The clutch - I drove the car for about 7 miles and did not find anything wrong with this. The take up point varies from car to car and if it is worn then that's not too surprising considering the mileage. When replacing the clutch it is always worth replacing the dual mass flywheel at the same time.

4. The oil leak - I communicated to you that the cam cover is leaking oil however also made it clear that this is not a major leak, just one which has been there for a very, very long time. It certainly does not leak sufficiently to cause a fire hazard, I take safety standards extremely seriously.

5. The trailing arm bushes and brake pipes - I checked these when the car was elevated on a jack and considered them to be satisfactory and most importantly safe.

6. I am sorry you have only given me two stars for punctuality. I take pride in keeping to schedule despite a heavy work load. I recall arriving on time to your house and so I do not understand how I could improve on this aspect but would be willing to receive your comments.

Overall on the day I carried out this work I felt that your agenda required something I could not provide - I feel that you wanted me to come to the conclusion that your car was below the specifications that you were recently sold so that you could return it to the trader to get a refund. Instead my professional judgement was that the car is in reasonable condition and I stand by this.

Kind regards,
Keith
Read more