JK Auto Works Limited , Berkshire | ClickMechanic

Book JK Auto Works Limited

(65 ratings)

  • 8 years professional experience

  • 287 completed bookings

  • Active since September 2023

Qualifications

  • NVQ Level 3 Qualified

JK Auto Works Limited , Berkshire | ClickMechanic

Jacob O
Qualified mechanics specialising in
Engine rebuilds
Clutch Replacements
Gearbox replacements
MOT Failures
Simon
6th April 2024
Audi A1 Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication

Jakub was great. Picked up car early and dropped off car early. Great communication and would use again.

Isabel
3rd April 2024
Vauxhall Astra MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Car failed MOT but was repaired and passed MOT all on same day. Communication was great, got a prompt quote & no hidden charges. Really happy everything went so smoothly! I would definitely recommend this garage

Viqar
1st April 2024
Land Rover Discovery Sport Coil spring (road spring) replacement - front (one)
Overall
Quality
Punctuality
Communication

Fantastic mechanic
Genuine work and honest person!!!

My land rover discovery had a broken coil spring.

It was a tricky one as part was not easily available.
However with a little bit of patience they were able to do a flawless job

James
26th March 2024
Volvo V90 Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication

Good efficient service, thanks. Friendly, turned up bang on time. Replaced front brake pads and discs.

Jack
23rd March 2024
BMW 1 Series Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication

Arrived on time, was friendly and explained everything well. Fixed my car and returned it the same day. I would use Jakob again.

Marc
23rd March 2024
Fiat 500 MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Good communication and excellent service. Would recommend and will return

Brendon
18th March 2024
Ford Fiesta MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

Everything all good. Communication excellent. Very happy. Seemed well knowledgable.

Robert
15th March 2024
Land Rover Range Rover Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Jacob was there on time and very helpful. Easy to arrange and pay for. Jacob clearly knew what he was doing and was very polite.

Simon
14th March 2024
BMW 4 Series MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Very professional and courteous. Carried out the MOT with no fuss. Will happily use again for future work.

Maxine
9th March 2024
Nissan Qashqai Clutch replacement
Overall
Quality
Punctuality
Communication

Stink attitude abrupt and rude

He arrived on time to collect car but had an attitude when I said I wasn’t interested in his suggestion extra costs would definitely be needed. He didn’t state what the cost was but then mentioned a flywheel replacement was refused by me on the resolution centre message site. At that point he hadn’t even checked my car or even started the work - it was his assumption

He agreed to return vehicle the following day at 3pm after collecting the car 2pm on Friday . However, 1 hour before he was to return the vehicle he rang to say he couldn’t find wheel lock and needed this otherwise couldn’t do the job!.
So how could he have know a flywheel wouldn’t be definitely needed to be replaced?

He agreed to return the car a 8pm and at around 7pm sent a text stating that no flywheel was needed yet he made such a pint about me refusing extra parts when he didn’t even know it was needed at the time he sent the message on Friday and 24 hours later he was wrong

He checked my car couldnt find wheel lock but created a mess in the car by removing everything from the glove box leaving it on the floor and car seat.

When I raised this he had the audacity to tell me via text, I was being ridiculous because my car was already messy anyway! My car might need vacuum and polish but it doesn’t give him the damn right to call me ridiculous or make more of a mess and think doing so is justified as my car was already messy

I told him the seatbelt alarm was no longer working- he again using text told me it had nothing to do with him but I know the seatbelt alarm was working the last time I drove car. I suggested that maybe a wire was loose or sensor? .., he started talking about the airbag. I don’t know what the airbag has to do with the seatbelt and Ididn’t bother to wait for him to explain

When he arrived at 8.30 and not 8pm he apologised for his attitude the day before about the parts.., but then once again chose to be rude today when I raised these points with him

This behaviour is totally unacceptable to me I don’t expect to be spoken to like this and pay for it as well

He even apologised and asked I visit his garage to refit wheel lock on Tuesday

This dude is rude and aggressive and very defensive I will never use JK Auto and will never recommend him to anyone!

I will let my Insta, Facebook and TIKTOK followers know about this dude - disgrace how can I trust the job he did was done correctly and is safe?

If I could give this person - 0 I would
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Reply from JK Auto Works Limited:

My apologies but you have left me in tricky situation and unfortunately I have to respond to your review.

When I arrived to pick up your vehicle you have stated it is in “drivable” condition but there was no clutch what so ever!
I have managed to get it to my workshop without calling in the recovery company to tow me.
I have advised you that usually when there is no clutch and the car is revving up without acceleration if there is dualmass flywheel it has to be replaced due to the wear on it.


When we started the work on your vehicle I have asked you where is the locking wheel nut located.
You did not have a clue. We found a locking wheel nut that DID NOT fit your vehicle. I have advised you that this job will take me LONGER due to the fact that I have to break them to take off the wheels to carry out the clutch replacement.

Your clickmechanic booking clearly states that you have to leave it out VISIBLE for the mechanics to carry out the job.

Your car was a TOTAL MESS when it was picked up and the amount of stuff we had to go through to try to locate your locking wheel nut and the smell was unbelievable.

We have managed to remove them FREE OF CHARGE for you even though we charge £60 per one wheel! Just to carry out the job for you!

Your attitude stank from the moment I have picked up your vehicle and Im wondering why I did not refuse the job in first place.
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