ASA Automotive , West Midlands | ClickMechanic

(252 ratings)
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11 years professional experience
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797 completed bookings
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Active since May 2022
Qualifications
- NVQ Level 1 Qualified
ASA Automotive , West Midlands | ClickMechanic
Andrei M
3rd October 2022
Citroen C3 Diagnostic Inspection
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Quality
Punctuality
Communication
I was delighted with Andrei 's knowledge..I have had my car into a local garage twice and both times they had not been able to identify what was wrong with my car.
Although Andrei, hasn't been able to fix my car, he has identified what the problem is.
I will now go back to ClickMechanic to see if an Engineer will be able to come out and fix my car.
29th September 2022
Ford Transit Custom Premium Pre-purchase Inspection
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Quality
Punctuality
Communication
Andrei carried out work on a van we we are looking to buy so we were not present. His communication and reports have been great and no complaints from the seller about him. He also accepted the requested time /day quickly which was ideal.
27th September 2022
Skoda Octavia Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication
Andrei was spot on. Called when he was on his way and clearly explained that the parts quoted on the system were wrong so there would be a slight price increase - was very open and showed me the new quote. Work was completed on time and to a high standard. Many thanks.
26th September 2022
Mercedes-Benz AMG Premium Pre-purchase Inspection
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Quality
Punctuality
Communication
Andrei was great, he carried out a detailed inspection on a car I was interested in buying and found plenty of things to put me off that I would have missed myself. Potentially saved me a lot of money. Also responded to my messages very quickly. Highly recommend!
26th September 2022
Lexus IS 250 Car Won't Start Inspection
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Communication
Could not fix the fault did not have the software said I needed a specialist
25th September 2022
Vauxhall Corsa Vehicle Health Check
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Punctuality
Communication
His kindness and honesty was appreciated with the vehicle health check! Straight to the point.
24th September 2022
Fiat Doblo Cargo Plug-in Diagnostic Inspection
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Communication
Nice and professional and knows his job well. Came on time and happy with the outcome
24th September 2022
Ford Fiesta Clutch replacement
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Punctuality
Communication
Andrei was great, very professional and job was quicker than estimated great thanks
23rd September 2022
Vauxhall Meriva Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication
Perfect, punctual and clear communication right through. Job was finished within the time given.
23rd September 2022
Vauxhall Insignia
Overall
Quality
Punctuality
Communication
Mechanic did not respond to my comms. Realised that I'd made a mistake with the booking so immediately contacted to change. Did not respond until I sent a chaser the next day. Asked for a more accurate approximation on the day to which he said yes. On the day I received no communication, I send a text 30 mins before the appointment asking what time he would be there as I live 20 mins from where the car was situated. Car was sold 30 mins into initial appointment time and I had still not heard from my mechanic. Upon telling him it had been sold he said he was on his way to the car. Its hard for me to verify this as he gave me no comms to say he was on his way despite saying he would do so.
I can't attest to the quality as he never did the work. However comms and punctuality were significantly below my expectations.
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Reply from Andrei:
Hello,regarding the situation created, on your initiative the booking was transferred to another day.although I had other bookings scheduled that day, I understood the situation and did as you wanted.the message that I am on my way to the car was sent through the clik mechanik program.as far as I know, cancellation of the booking is done 24 hours before the scheduled time.I understand that you were charged and you are unhappy, but that should not allow you to leave wrong reviews.Thank you for your attention.