Pit Stop Car Repairs , Greater Manchester | ClickMechanic
(319 ratings)
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10 years professional experience
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986 completed bookings
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Active since April 2019
Qualifications
- NVQ Level 3 Qualified
Pit Stop Car Repairs , Greater Manchester | ClickMechanic
Bas M
25th November 2019
Ford Mondeo Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication
Excellent job the car starts perfectly now, arrived bang on time both collecting and dropping off.
20th November 2019
MINI Mini Countryman Clutch replacement
Overall
Quality
Punctuality
Communication
Very good service car drives lovely, we would use the your service again without fail.
12th November 2019
Skoda Octavia Electric window winder mechanism replacement - front (driver side)
Overall
Quality
Punctuality
Communication
Great. Job done very quickly and seems good. Mechanic friendly. Fixed busted elec window mechanism.
11th November 2019
Vauxhall Astra Starter motor replacement
Overall
Quality
Punctuality
Communication
Terrific service, cant fault them at all. Picked up the car, fixed it and put it exactly where I left it. Thank you so much for getting me back on the road. Will definately be using this garage again. Lovely to do business with you, will be in touch.
7th November 2019
Ford Mondeo Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
My diagnostic appointment with Pit Stop was scheduled between 11-12. Baz phoned to say the mechanic had been delayed and wouldn't be here until after lunch. Finally arrived at 15:45.
The inspection took around fifteen minutes and a suspected faulty alternator was confirmed.
Reply from Pit Stop Car Repairs:
Dear Mr. Rees,
Apologies, you have felt we fell short on our Punctuality on this occasion. Having checked the records in full, call logs and discussing with our team, below are our findings;
Appointment was booked for the 11 to 12 time slot. As per our usual procedure due to past experiences, we call the customer before our arrival to ensure we won't get a no show or a wasted journey, our office team phoned the number provided on the booking at 10:45 (15 mins before the appointment time) when the mechanics were ready to depart, there was no answer or call back. Our office team out of courtesy, phoned again at 11:45 when we managed to get to speak to you and we advised the time slot has now passed due to no communication and we will endeavour to inspect your car same day as soon as we have our technicians available after completing other agreed appointments and we continued to keep you posted on our progress and arrival.
We apologise you have felt you had to give us a 1 star rating on punctuality but our investigation suggests our team went out of the way to fit you in same day to inspect your car despite the time slot being missed due to no communication.
On quality rating of 3, we would welcome your views on what we could have done better quality wise as our technicians completed the job in full as requested and provided you with all the data readings and reasons to believe your Alternator requires changing. Having spoken to the team, they have also advised, they actually went above and beyond, jump started your car which was stranded on the street and drove it up on to your driveway. We would welcome your feedback on what our team could have done better quality wise.
Many thanks and have a good weekend.
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3rd November 2019
Nissan Micra Clutch replacement
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Quality
Punctuality
Communication
Excellent service. Arranging a pick up time was easy, and they arrived at the agreed time. When they arrived I noticed I had a flat tyre, they kindly offered to fit my spare for me. They were in constant contact keeping me updated on their progress. They replaced my clutch and also repaired my damaged tyre. I would have no hesitation in using The Pit Stop again.
8th October 2019
Citroen Xsara Picasso Engine mount replacement - left (of engine bay)
Engine mount replacement - right (of engine bay)
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Quality
Punctuality
Communication
Was a bit late but other than that i had a great service from these guys and they kept me informed throughout the day. I highly would recommend.
7th October 2019
Ford Mondeo Wheel bearing replacement - rear (passenger side)
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Quality
Punctuality
Communication
They picked the car up on time, kept me in the loop through the whole process, fixed the problem and brought it back the same day. Can't complain.
2nd October 2019
Ford Focus CC Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Punctuality was the main problem. An hour late collecting and delivery at 20 45, due to staffing problems, meant that the car was away some 9 hours. I did have to phone them to check collectionand they did ring to tell me of delayed delivery but it meant a whole day and evening spent when a local garage would have taken 3 hours at the most.
I cannot really comment on the quality of the work as I only received an MOT CERTIFICATE. I thought that I might have received an invoice and itemised list of the work done. Time will tell, as they say.
Reply from Pit Stop Car Repairs:
We apologise for falling short on our service on this occasion with punctuality. We accept, a colleagues young child getting hurt who needed to go home, another being sick, Road down the customers house being closed with roadwork causing half hour delay doesn’t exempt us from service delivery. Our Team did the best they could on the day which resulted in them working until 10pm that evening with all the drop offs and appreciative customers with 5* reviews and we thanked them endlessly for their understanding.
Job was booked through ClickMechanic for Major Service and MOT, so all invoices are received through them.
A 44 point checklist was completed on ClickMechanics website post work completion on what was done which is available electronically at ClickMechanic, service light reset carried out, service book stamped with relevant service carried out and MOT certificate provided.
In regards to quality of the work, we would invite any customers to visit our garage and observe the work carried out on their car and parts used.
Apologies for falling short on our time and communication commitment. For any paperwork, we would recommend you check your ClickMechanic request.
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26th September 2019
Mazda Mazda2 Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Pit Stp were fantastic, prompt and did a great job, no rip off pricing or adding jobs on, would certainly use them again!!!
Services we provide are Car Wash, Car Valet, Car Detailing, MOT, Service, Repairs, Tyres (Brand new and part worn), Bodywork (Denting/Painting), Window Tinting, Parking Sensors, Car Wrapping and Car Sales.
With years of experience in the market, we provide a personalised quality service at very realistic prices. We are committed to providing an excellent service at agreed prices and we will never carry out any additional work without Customers prior approval. Read more