Alcester Auto Services Ltd , Warwickshire | ClickMechanic

Book Alcester

(99 ratings)

  • 25 years professional experience

  • 305 completed bookings

  • Active since August 2018

Qualifications

  • NVQ Level 1 Qualified
  • NVQ Level 2 Qualified
  • NVQ Level 3 Qualified
  • City & Guilds Level 1 Qualified
  • City & Guilds Level 2 Qualified
  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited
  • IMI Member

Alcester Auto Services Ltd , Warwickshire | ClickMechanic

Alcester A
A family run business, with traditional old fashioned values.
We offer automotive repairs, servicing, diagnostics & MOT's to all makes & models. We are a reliable & trustworthy family run garage offering a full range of services. Our team of fully skilled technicians are on hand to look after your every need.

Alcester Autos have been trading for over 20 years and counting. Our regular customer base come back year on year. We offer a 2 ramp workshop for all vehicles and also offer an MOT facility for class 4 vehicle testing.

We are also able to offer additional services such as free collection & delivery locally (subject to T&C's), 24hr breakdown recovery, as well a mobile mechanic service.
Craig
27th October 2018
Mazda Mazda2 Oil sump pan replacement
Overall
Quality
Punctuality
Communication

First time user and I must say everything about the process was excellent. Great communication, friendly service and they even gave the car a clean! Very very happy and would use again.

Reply from Alcester:

Thank you for taking the time to leave us such a positive review. It’s very much appreciated.

We’re glad you are happy with the service we provided.

If we can be of any further assistance, please do not hesitate to contact us.

Kindest regards,
Alcester Auto Services.

Tondirayi
25th October 2018
BMW 3 Series Wheel bearing replacement - rear (one)
Overall
Quality
Punctuality
Communication

Fast, quality and good communication. Let me know everything I needed to know over the phone and answerd all my questions about the fix

Craig
20th October 2018
Jeep Cherokee Major Service
Front brake discs & pads
Overall
Quality
Punctuality
Communication

Excellent hassle free stress free, polite punctual did everything j asked plus a valet cannot recommend highly enough

Reply from Alcester:

Thank you for taking the time to leave us such a positive review. Much appreciated.

Kindest regards,
Alcester Auto Services.

Andrew
19th October 2018
Rover 200 Clutch replacement
Overall
Quality
Punctuality
Communication

Car was collected, said they would phone if a problem, but expected to return car that day. No phone call and no car at the end of the day. Next day had email from Clickmechanic to say job was complete and payment had been taken. So much for confirming on Clickmechanic app before payment is taken! Phoned Clickmechanic to query this, and was told that this was OK and they would chase up garage about the car. Car was delivered an hour later, and had also been cleaned so pleased with work. A phone call would have been nice to say that they wouldn't be able to return the car on the day. And Clickmechanic should explain better that payment can be taken before car is returned.

Reply from Alcester:

Hi,
Thank you for taking the time to leave us a review. Much appreciated.

In regards to the lack of communication, we did try numerous times yesterday afternoon to call you to let you know the car would be returned the following morning. Unfortunately we didn’t get an answer on the phone number provided.

We also tried to call you this morning to inform you that the works had been completed and subject to being valeted, the car would be returned shortly. Again we didn’t manage to get any answer on the number provided.

To clear up any misunderstandings on the payments side, we do take payment when the works are completed.
Apologies if this wasn’t clear when you booked the job.

On the positive side of things, I’m glad you’re happy with the work we provided and the service we give you. Always nice to have a happy customer.

Kindest regards,
Alcester Auto Services.
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Derrick
17th October 2018
Nissan Terrano Clutch replacement
Overall
Quality
Punctuality
Communication

Alcester was fantastic work was completed quickly and when they said it would be

Reply from Alcester:

Thank you for taking the time to leave us a positive review. Much appreciated.

Angelo
13th October 2018
Nissan Qashqai *Cash/Card* Timing belt and Water pump replacement
Overall
Quality
Punctuality
Communication

Hi I am not very impressed with the work as this morning After checking my car I discovered that they haven’t put any antifreeze in the car. LEFT completely empty not happy with this as I got to travel to France and paying for the antifreeze.please contact me ASAP as I am aspecting compensation for this.

Reply from Alcester:

Dear Angelo,

I am deeply concerned that you have made an accusation that we didn’t fill your car with any coolant. I also find this increasingly puzzling as I physically watched the technician fill your cooling system and bleed the air out. I also have CCTV of the technician carrying out this work.

I can only sumise that there may have been an air lock in the system which has now cleared and the coolant level has dropped. It certainly will not be empty.

Please forward us the receipt for the purchase of the extra coolant and we will return the cost by return.

Unfortunately we do not open on a Saturday or Sunday otherwise I would have sent over a technician to top it up for you.


Alternatively I can send a technician over first thing Monday morning. Please contact us if you would prefer us to make a home visit on Monday.

Our sincere apologies if it has caused you any inconvenience.
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Robert
30th September 2018
Chrysler 300C *Cash/Card* Car Won't Start Inspection
Overall
Quality
Punctuality
Communication

Alcester was prompt and professional, although still not found anyone to repair it yet.

Alexandra
28th September 2018
Ford Streetka Interim Service
Overall
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Punctuality
Communication

What a fantastic service.
Punctual, professional, efficient & friendly service.
I will recommend to friends & family
Thank you

Mariasha
23rd September 2018
Ford Ka Shock absorbers replacement - rear (pair)
Overall
Quality
Punctuality
Communication

Happy with the work, timeframe, price and service will definitely use this mechanic again

Derek
14th September 2018
Ford Focus C-MAX *Cash/Card* Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication

Work required was to rear brakes and handbrake , very impressed with the efficiency of my mechanic - Dave ? - completed within the stated time frame . Vehicle left clean , advised as to condition of discs and future availability of workshops facilities . Highly recommended company , polite and friendly , will use again when the occasion arises .