Alcester Auto Services Ltd , Warwickshire | ClickMechanic

Book Alcester

(80 ratings)

  • 25 years professional experience

  • 243 completed bookings

  • Active since August 2018

Qualifications

  • NVQ Level 1 Qualified
  • NVQ Level 2 Qualified
  • NVQ Level 3 Qualified
  • City & Guilds Level 1 Qualified
  • City & Guilds Level 2 Qualified
  • City & Guilds Level 3 Qualified
  • ATA Level 4 Accredited
  • IMI Member

Alcester Auto Services Ltd , Warwickshire | ClickMechanic

Alcester A
A family run business, with traditional old fashioned values.
We offer automotive repairs, servicing, diagnostics & MOT's to all makes & models. We are a reliable & trustworthy family run garage offering a full range of services. Our team of fully skilled technicians are on hand to look after your every need.

Alcester Autos have been trading for over 20 years and counting. Our regular customer base come back year on year. We offer a 2 ramp workshop for all vehicles and also offer an MOT facility for class 4 vehicle testing.

We are also able to offer additional services such as free collection & delivery locally (subject to T&C's), 24hr breakdown recovery, as well a mobile mechanic service.
Sofia
2nd July 2020
Suzuki Swift Brake discs and pads replacement - front (both)
Spark plugs replacement
Pollen filter (cabin) replacement
Shock absorbers replacement - rear (pair)
Overall
Quality
Punctuality
Communication

I had a collection and delivery of the car by a professional , and a phone call by another mechanic to authorise a change of quote, Both very professional and friendly. I recommend it.

Karen
29th May 2020
Peugeot 206 Full Service
Overall
Quality
Punctuality
Communication

Work was absolutely fine very happy will definitely be using you again many thanks.

George
6th May 2020
Mercedes-Benz SLK Full Service
Overall
Quality
Punctuality
Communication

Very good ! Not driven car since service but feel confident all will be ok
Pleased with service and price will be using again
George

Russell
28th February 2020
Volkswagen Golf
Overall
Quality
Punctuality
Communication

Terrible service and extortionate prices. Endless problems after 'work' carried out. Would not recommend to anyone.

Jason
24th February 2020
Toyota AYGO MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication

The Alcester Garage was brilliant. They turned up on time and they ket me up to date on the work.

Paul
4th February 2020
Ford Focus No labour
Overall
Quality
Punctuality
Communication

Alcester garage phenomenal service.
Kept me updated throughout took a little longer than expected but that was due to a courier and not the garage

Amanda
17th January 2020
Mercedes-Benz C-Class Full Service
Overall
Quality
Punctuality
Communication

This is a great service . It’s difficult to find reliable auto services but feel I have found a great team. The guys were all really friendly and understanding . Thank youb

Reply from Alcester:

Hi Amanda,

Thank you for taking the time to leave us a review. I’m glad you’re happy with the service we provided you. We do like to pride ourselves on our customer service, so it’s good to hear some positive feedback.

Kindest regards,
Alcester Auto Services.

Michael
14th January 2020
Audi A4 Avant Timing belt replacement
Overall
Quality
Punctuality
Communication

The work carried out was fine just the delivering my car back was the next day so was without a car for 36 hours not 12

Reply from Alcester:

Hi,

I’m sorry to see that you were a little concerned about the timescale of the works carried out on your vehicle.

Unfortunately the cam belt and water pump replacement on your vehicle is a very labour intensive procedure involving removal of the complete front end of your vehicle. Not a job that we would rush.

We collected the car at 9am in the morning and returned it at 7.15am the following morning as requested, so you could use the vehicle to get to work.

Not only did our staff work late on the evening to get your works completed, but they also came in over 1.5hrs early the following morning to get your vehicle back to you.


It’s not unusual for a vehicle involving labour intensive procedures to stay overnight.

I do feel on this occasion, after you expressed concern for getting to work the following day, that we actually went the extra mile for you.

I’m sorry that you feel this wasn’t a top quality 5 star service. We take our customer service very seriously, and strive to give all of our customers a happy, stress free and top quality experience.

Thank you for taking the time to leave us a review.

Kindest regards,
Alcester Auto Services.



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Kelly
10th January 2020
Audi A3 Interim Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Very happy with the service provided. Will definitely use you again. Very punctual and helpful.

Ian
3rd January 2020
Vauxhall Corsa Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication

Very happy with the work done. phoned me to say the car had passed the MOT and because I had a service as well he recommended something else that I had done. Brought the car back the same day