Alcester Auto Services Ltd , Warwickshire | ClickMechanic
(99 ratings)
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25 years professional experience
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305 completed bookings
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Active since August 2018
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 4 Accredited
- IMI Member
Alcester Auto Services Ltd , Warwickshire | ClickMechanic
Alcester A
24th November 2019
Peugeot 207 Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
I have booked oil change and asked for extra diagnostic of catalytic converter. Problem is that instead of investigating the exact cause for "catalytic converter below threshold error" he just read the codes and didn't even bother checking wiring at the sensor end to verify that it's not wiring or just bad sensor by spraying fuel into air intake to see if sensor read any data at all. Ironical, he attached paperwork to list what checks should be have been done!
In Summary they are Incompetent and Lazy. Diagnostic is not reading error code in 2 minutes but confirming and finding the exact fault by eliminating wiring and obvious damage issues.
When asked if he checked the wiring and sensors in question more detail he said "I didn't, as it would take too much time". So if you go for diagnostic he read error codes that takes 2 minutes and you can do it with OBD sensor for £20 from Amazon. It's just reading text from screen, but reading text is not diagnosing.
YOU HAVE BEEN WARNED!
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Reply from Alcester:
I’m sorry to hear that you were unhappy with the service that we provided on this occasion.
In our defence, you requested a diagnostic health check which is exactly what we provided.
We provided you with a full diagnostic print out, and in addition a detailed diagnosis of the two probable causes relating to the error codes contained in the report.
At no stage did you ask us to carry out any in depth & detailed investigation works. We would have quite happily undertaken these works and provided you with a quotation for the works required if you had requested this.
I feel there was a misunderstanding in exactly what work you requested us to carry out on this occasion.
A Diagnostic health check and investigation works are completely different tasks.
If you had asked us to investigate error codes that you were already aware of, we would have undertaken investigation works.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
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15th November 2019
Nissan Juke Timing belt/chain replacement
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Quality
Punctuality
Communication
Mechanic was friendly and informative very happy with the service provided and will be using again for my service and mot
11th October 2019
Infiniti FX Full Service
MOT with collection & delivery
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Quality
Punctuality
Communication
First class service
On time
The mechanic was great
Every thing was.done that I asked for
19th September 2019
Ford Fiesta Fuel filter replacement
MOT with collection & delivery
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Quality
Punctuality
Communication
David was friendly and helpful with the work carried out on my car
I would re-book
Many thanks for your help
17th September 2019
Vauxhall Corsa MOT with collection & delivery
Interim Service
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Quality
Punctuality
Communication
punctual friendly,very proffessional work carried out was as expected second to none
30th August 2019
Volkswagen Tiguan MOT with collection & delivery
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Quality
Punctuality
Communication
Mechanic was friendly and polite. Happy with work carried out and communication throughout service
24th August 2019
Nissan Terrano II Clutch replacement
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Quality
Punctuality
Communication
The lads where great at keeping me informed and up to speed on what they had found my car is now drive able and that's all I needed.
14th August 2019
Ford Mondeo Timing belt and Water pump replacement
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Quality
Punctuality
Communication
Alcester Autos were brilliant. Hassle free from start to finish. Collected the car, did the work and returned all within 24hrs. Brilliant service
1st August 2019
BMW 1 Series Plug-in Diagnostic Inspection
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Quality
Punctuality
Communication
Quick and super convenient service. They picked the car up, took it away and fixed it and brought it back to me all in the same day. Minimal involvement needed from me which is good because life is busy!
31st July 2019
Mercedes-Benz CLS-Class MOT with collection & delivery
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Quality
Punctuality
Communication
Very friendly, good communication. Great service, punctual and reliable. Very happy with service
We offer automotive repairs, servicing, diagnostics & MOT's to all makes & models. We are a reliable & trustworthy family run garage offering a full range of services. Our team of fully skilled technicians are on hand to look after your every need.
Alcester Autos have been trading for over 20 years and counting. Our regular customer base come back year on year. We offer a 2 ramp workshop for all vehicles and also offer an MOT facility for class 4 vehicle testing.
We are also able to offer additional services such as free collection & delivery locally (subject to T&C's), 24hr breakdown recovery, as well a mobile mechanic service.