Alcester Auto Services Ltd , Warwickshire | ClickMechanic
(99 ratings)
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25 years professional experience
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305 completed bookings
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Active since August 2018
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 4 Accredited
- IMI Member
Alcester Auto Services Ltd , Warwickshire | ClickMechanic
Alcester A
29th May 2020
Peugeot 206 Full Service
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Quality
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Communication
Work was absolutely fine very happy will definitely be using you again many thanks.
6th May 2020
Mercedes-Benz SLK Full Service
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Communication
Very good ! Not driven car since service but feel confident all will be ok
Pleased with service and price will be using again
George
28th February 2020
Volkswagen Golf
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Communication
Terrible service and extortionate prices. Endless problems after 'work' carried out. Would not recommend to anyone.
24th February 2020
Toyota AYGO MOT with collection & delivery
Full Service
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Communication
The Alcester Garage was brilliant. They turned up on time and they ket me up to date on the work.
4th February 2020
Ford Focus No labour
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Alcester garage phenomenal service.
Kept me updated throughout took a little longer than expected but that was due to a courier and not the garage
17th January 2020
Mercedes-Benz C-Class Full Service
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This is a great service . It’s difficult to find reliable auto services but feel I have found a great team. The guys were all really friendly and understanding . Thank youb
Reply from Alcester:
Hi Amanda,
Thank you for taking the time to leave us a review. I’m glad you’re happy with the service we provided you. We do like to pride ourselves on our customer service, so it’s good to hear some positive feedback.
Kindest regards,
Alcester Auto Services.
14th January 2020
Audi A4 Avant Timing belt replacement
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The work carried out was fine just the delivering my car back was the next day so was without a car for 36 hours not 12
Reply from Alcester:
Hi,
I’m sorry to see that you were a little concerned about the timescale of the works carried out on your vehicle.
Unfortunately the cam belt and water pump replacement on your vehicle is a very labour intensive procedure involving removal of the complete front end of your vehicle. Not a job that we would rush.
We collected the car at 9am in the morning and returned it at 7.15am the following morning as requested, so you could use the vehicle to get to work.
Not only did our staff work late on the evening to get your works completed, but they also came in over 1.5hrs early the following morning to get your vehicle back to you.
It’s not unusual for a vehicle involving labour intensive procedures to stay overnight.
I do feel on this occasion, after you expressed concern for getting to work the following day, that we actually went the extra mile for you.
I’m sorry that you feel this wasn’t a top quality 5 star service. We take our customer service very seriously, and strive to give all of our customers a happy, stress free and top quality experience.
Thank you for taking the time to leave us a review.
Kindest regards,
Alcester Auto Services.
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10th January 2020
Audi A3 Interim Service
MOT with collection & delivery
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Quality
Punctuality
Communication
Very happy with the service provided. Will definitely use you again. Very punctual and helpful.
3rd January 2020
Vauxhall Corsa Full Service
MOT with collection & delivery
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Quality
Punctuality
Communication
Very happy with the work done. phoned me to say the car had passed the MOT and because I had a service as well he recommended something else that I had done. Brought the car back the same day
3rd December 2019
Ford Focus MOT with collection & delivery
Major Service
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Quality
Punctuality
Communication
Andrew and his team did a great job doing my MOT, Service and some extra work I requested. They gave a great price and collected and returned my car as and when promised. Very friendly and professional report/service.
We offer automotive repairs, servicing, diagnostics & MOT's to all makes & models. We are a reliable & trustworthy family run garage offering a full range of services. Our team of fully skilled technicians are on hand to look after your every need.
Alcester Autos have been trading for over 20 years and counting. Our regular customer base come back year on year. We offer a 2 ramp workshop for all vehicles and also offer an MOT facility for class 4 vehicle testing.
We are also able to offer additional services such as free collection & delivery locally (subject to T&C's), 24hr breakdown recovery, as well a mobile mechanic service.