Queensway Autos Repairs Ltd , London | ClickMechanic

(1174 ratings)
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36 years professional experience
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5334 completed bookings
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Active since December 2017
Qualifications
- Other Qualification
- Other Accreditation
Queensway Autos Repairs Ltd , London | ClickMechanic
Omer H
2nd February 2025
Nissan NV200 Timing belt replacement
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I have nothing but praise for my mechanic,the work on my van was first class and I am well pleased,highly recommended
1st February 2025
Ford Kuga Timing belt replacement
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A nightmare from start to finish. Omer rang me at the time my car was meant to be picked up stating that he never had a driver and to rearrange the date, I stated I wpuldnt be in so we agreed to have the car picked up from my workplace. Wednesday comes and I get a call from a driver stating he couldnt find me as Omer had sent him to my home adress. The driver finally turns up to collect my car. The work was done the same day (that I know off) and was happy to have my car back. About a week later i have a letter through the door for a £90 ULEZ fine which was picked up from the mechanics driver. I notified Omer about this and his response was "thats up to the owner of the car to pay. Which I think is the wrong attitude considering I wasnt driving or if I was notified I could have paid alot less but no communication was made. I then raised an issue in the resolution centre with click mechanic in which on more than one ocassion Omer said he would call to sort out, which he didnt. I then escalated the case to ClickMechanic who were also no help and just refered me back to the mechanic. I can honestly say this is the 1st and final time I use ClickMechanic as there customer service is disgusting and once Omer has your money he couldnt care less. I now have had to pay £520 for a £430 job. Cheers 👍 Read more
Reply from Omer:
Hi thanks fore the review. Please not we have tried several times to contact you regarding the Ulez charge. But no one was picking up unless a customer tells us the car is not ulez we are not to know so we can advise the customer to make shore the ulez charge is met in order to stop this kind of issues happening
at no point we refused not to pay for the charge we tried tried to contact you but no one was answering the call all we needed was your bank desalt to send you the money across so you can pay the charge this issue has nothing to do with Click Mechanic they did contact us several times to contact you to help you with the matter
we are sorry you feel this way again if there is any thing we can do to help please call us on 02084430666 we will be moor than happy to help
best regards .
30th January 2025
Ford Mondeo Brake discs and pads replacement - rear (both)
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Rear disks and pads.
Collection and drop off.
Great service.
Great communication.
Couldn't ask for more!
Thanks 😁
29th January 2025
BMW 1 Series Major Service
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First time using this mechanic. Very friendly and a great service provided.
25th January 2025
Vauxhall Astra Exhaust pipe replacement - middle/silencer
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I had a great experience with Omer. He were incredibly friendly, knowledgeable, and took the time to explain the work they were doing. I’m really happy with the quality of the work and how efficiently they handled everything. I’ll definitely return in the future!
25th January 2025
Land Rover Range Rover Evoque Timing belt replacement
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I recently had my timing belt and water pump replaced by Omar and his team, and I couldn’t be more impressed with the service I received. From start to finish, the experience was nothing short of excellent.
Omar was incredibly professional, knowledgeable, and efficient. He explained the entire process to me in a way that was easy to understand, giving me complete confidence in his expertise. The work was completed promptly, and the attention to detail was outstanding. It’s clear he takes great pride in his craft.
Not only was the quality of the repair top-notch, but the customer service also exceeded my expectations.
Omar went above and beyond to ensure I was comfortable and informed every step of the way. He even took the time to answer all my questions and offer maintenance tips for the future.
I couldn’t be happier. It’s rare to find a mechanic who is both highly skilled and genuinely cares about their customers. I wholeheartedly recommend Omar to anyone in need of honest, reliable, and excellent automotive service.
Thank you for the fantastic work—you’ve earned a loyal customer for life!
Read more
24th January 2025
Audi TTS Major Service
MOT with collection & delivery
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Car picked up at 10:30 and returned before 16:00. A few sat nav delays but MOT and major service completed successfully.
24th January 2025
Citroen Grand C4 Picasso Timing belt replacement
Water pump replacement
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Very happy with the work carried out. Someone came and collected the car from my place of work and returned it before I finished. 😁
24th January 2025
Ford Fiesta Clutch replacement
Towing charge
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Car was repaired, they seemed knowledgable. Was given a slot of 8-10am but car not picked up until 1.30pm.
Reply from Omer:
HI thanks for the review
we did call you first thing to confirm collection and we did let you know because the car was not derivable the car will need to be towed in
the tow man called you and explained he had one car to collect then he would be strategist over to you he was told not to warry the car is out side not in a hurry
we also explained to you there is a issue with the gear cable might need replacing but we managed to repair it with out no cost to you
we did finish the car first thing and we will be delivering the car back with no extra cost to you
regards
20th January 2025
Citroen C3 Brake discs and pads replacement - front (both)
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Very pleased with the work carried out.quickly returned my vehicle and great communication
Our team are all well-equipped with the right knowledge and experience to provide high class repairs on any make or model of car, van and 4×4. We provide a personal garage service for our customers, welcoming everyone with a friendly face and remaining professional whilst we deal with your car repairs. Our team know cars inside out and have worked in the auto industry on any make and model of vehicle, so whatever the problems you’re facing with your car, we’ll be able to help.
Whether you can make it to the garage or not is not an issue as we can also provide you with a free collection/delivery service if required. Read more