Queensway Autos Repairs Ltd , London | ClickMechanic
(1009 ratings)
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30 years professional experience
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4504 completed bookings
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Active since December 2017
Qualifications
- Other Qualification
- Other Accreditation
Queensway Autos Repairs Ltd , London | ClickMechanic
Omer H
1st September 2023
Nissan Qashqai MOT with collection & delivery
Major Service
Rear shock
Replace rear pads
Overall
Quality
Punctuality
Communication
Friendly enough, but really poor communication, time management and customer service in terms of managing expectations when delays with the work happened and when I could expect the car back which affected my weekly schedule.
Booked the car on the Platform on Friday informing of extra work that might need to be done on the Brakes and Timing Belt after the MOT & Service was done.
Only work unexpected was the Rear Suspension through the MOT results. Car was picked up Monday morning @ 0800 and didn't receive it back until Thursday @ 13.30.
Reply from Omer:
hi thanks for the review
as we kept you informed we was having issue with the parts suppliers kept us waiting unfortunately we have no control over parts
we were trying our best to finish as quickly as possible
all we can do is apologise if the job did not go as smooth as we both would have liked
regards
26th August 2023
Hyundai i10 Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Great service. and communication. car collectect and dropped back within a couple of hours. would definately use him again hassle free car repairs.. thank you 😊
23rd August 2023
Vauxhall Vivaro Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Yes he was very friendly and helpful , my van was diagnosed as blocked egr. Due to the ULEZ I decided not to get it repaired
14th August 2023
Alfa Romeo MiTo Interim Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Omer and his colleague who picked up my car were great. Second job he's done on my car - highly recommend.
9th August 2023
Volkswagen Polo Full Service
Replace radiator
Replace cambelt
Overall
Quality
Punctuality
Communication
Arrived within time slot (they called before to let me know they were coming). Advised me of work that needed doing and made it clear that it wasn't necessary so that I had a choice.
A friendly team that communicated every step of the way.
31st July 2023
MINI Mini Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
pick up and re-delivery was excellent
Communication very good and service and brakes and MOT all done very professionally
29th July 2023
Nissan Qashqai Full Service
Overall
Quality
Punctuality
Communication
Mechanic was friendly and accommodating, collected vehicle and took in for full service.
However upon return it was noticeable that screen wash was not added, which raises concern as around what was done during service without video evidence.
Reply from Omer:
HI thank you for the feed back we are sorry that you are not totally happy with the service
please note when washers are filled we do test them that could be the water level was not to the top please do check and let me knob
regards
27th July 2023
BMW 5 Series EGR valve replacement
Diesel particulate filter (DPF) physical clean and regeneration
Towing charge
Remove d p f cleaned by baking
Overall
Quality
Punctuality
Communication
Hi dear sir
still my car is there and I will be able to give you a feedback as soon as the mechanic finish with my car. I don’t know yet is the out come of the mechanic to advise me in regards my car because still the car is not have a power I’d not know the mechanic is saying he cleans the DPF and he charges me more what you have tell me original price on your system. There for I will be able to give you a feedback as soon as possible when the mechanic tell me today. I called him today. And he reply he is in a meeting I don’t know something not right being my car there long time.
Any way I will be waiting for him to get back to me today patiently then I will be able to give you the full picture.
Thanks
Michael Solomon
Read more
23rd July 2023
Mazda Mazda6 Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Came another guy willing to give me an diagnostic/inspection whitt no tools.
Had to travel to a garage where nobody was in charge.
Problem not solved.
Monday wiling to charge me £255 for the exaust presure sensor which Mazda is seling for £69.
The care has an oil leak from a pipe and I knew that, the guy just lift the car and said is a leak, eureka
I have recorded the conversation whitt the mecanics where nobody was in chsarge.
Horible experience be aware of that shop.
Reply from Omer:
HI thank you for the review and your concerns
thank you for taking the time to pop into the work shop
when the diagnostic inspection was carried out with the tool it was found the d p f pressure sensor was at fault
i rang the dealer to find out the cost of the part is £157.53 the rest of the costing we sent you is for the fitment and the regeneration to clear the d p f
please do not confuse the the pressure sensor on the manifold that one is £69.00
than you and regards
20th July 2023
MINI Mini Countryman Clutch replacement
Overall
Quality
Punctuality
Communication
The communication from the app and the garage was fantastic, the collect and return was a massive help… all in all a great experience
Our team are all well-equipped with the right knowledge and experience to provide high class repairs on any make or model of car, van and 4×4. We provide a personal garage service for our customers, welcoming everyone with a friendly face and remaining professional whilst we deal with your car repairs. Our team know cars inside out and have worked in the auto industry on any make and model of vehicle, so whatever the problems you’re facing with your car, we’ll be able to help.
Whether you can make it to the garage or not is not an issue as we can also provide you with a free collection/delivery service if required. Read more