Unbelievably easy to arrange the repair needed. QUEENSWAY are very polite & professional. They actually went above and beyond my expectations and I am ecstatic my car is fixed.
Merry Christmas QUEENSWAY

The car was picked up on time, taken to the garage and the guy did everything that could be asked, absolutely brilliant

Omar was probably the best mechanic I have ever worked with. In addition to doing a great job on the car and not trying to upsell his services, he was exceptionally friendly, efficient, accommodating, punctual and communicative. I will not use anyone other than Omar for future services on my car.

My first issue was the mechanic was not able to pick and deliver. I was told he would be able to pick up in the evening and in the evening I called and he cancelled. So I delivered the car the next day morning. Which was fine. I can get over this point too if it was the only point.

My second issue was I was told that the discs were worn to the bare metal and it would need new discs. I asked for the discs and the boxes to be left in the boot so that I can look at them when I collected the car. The boxes or the parts that were removed were not in the car boot. The boxes were with all other boxes and the guy was not able to say with confidence which boxes were mine. The parts that were removed were in the bin. The guy was not able to show me the pads or the discs. The mechanic said that he didn’t want to dirty my beautiful boot. I have heard this excuse so many times. This point put in to context doesn’t build confidence.

My third issue was the brake pads I gave were not used. The mechanic wanted to use his own pads. He said the pads were for a Passat and not a polo. Which is surprising as I specifically bought pads for a VW polo. I can get over this point too if it was the only point.

I don’t know if the work is good or bad. I assume it was good. Just the manipulation of the outcome left me feeling cheated. I didn’t know if the discs were bare metal or not in the end. Probably the last time I use Clickmechanic or Queensway Read more

Yes all appears to have been done quickly and smoothly. I did ask for the service indicator to be reset. When receiving the call back the reception was poor and difficult to understand but didnt affect the work carried out.

very pleased with this service. It was so easy to set up , the prices quoted seemed reasonable, it was such a help having the car collected & returned. I would fully recommend using this mechanic and will do so myself again.

My mechanic was friendly and understanding. I received all the help I needed.

Very happy with the service. Mechanic was very professional and he checked everything properly which game me satisfaction to purchase the car today. I would definitely recommend Queensway Mechanic

All fine, turned up and carried out the job without a hitch, would recommend

Very good services, just miscommunication regarding mobile team which i expected in first instance to have but them i had to drive to the repair centre.