Eastlake Garage , West Wales and the Valleys | ClickMechanic
(304 ratings)
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14 years professional experience
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855 completed bookings
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Active since November 2017
Qualifications
- Approved Garages
- NVQ Level 2 Qualified
- OSRAM approved installer
- NVQ Level 1 Qualified
- NVQ Level 3 Qualified
- AA Inspected and Certified
- RAC Approved and Certified
- Brembo authorised service centre
- Varta approved garage
- Members of the IMI
- Shell authorised service centre
- GreenFlag Approved
- IMI Member
- AA certified Garage
- Trading standards approved
Eastlake Garage , West Wales and the Valleys | ClickMechanic
Eastlake G
31st October 2018
Volkswagen Golf Car Leaking Outside Inspection
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Quality
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Communication
Despite the traffic and cold evening, Alex turned up to check out the problem. It didn't take him long either. Thankfully it wasn't as serious as it sounded and the noise was found to be something completely different.
Happy days!
Reply from Eastlake:
Thank you for your 5 star review of Eastlake garage and our staff. It’s always good to know that our customer service is worth 5 stars and that we make every effort possible to put customers minds at ease.
31st October 2018
Saab 9-3 Premium Pre-purchase Inspection
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Quality
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Communication
Great chap was very thorough and called me with the small issues he found. Excellent
Reply from Eastlake:
Thank you for your 5 star review. It’s alwsys good to know that we can help to take the stress away from purchasing a vehicle.
Happy motoring.
27th October 2018
Vauxhall Vivaro Supply and fit crankshaft sensor
Supply and fit cam shaft sensor
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Communication
Great service, will defiantly use again.
Explained everything, so i new exactly what was wrong and what was needed for the fix
Thanks
22nd September 2018
Vauxhall Zafira Tourer Brake pads replacement - front (all)
Brake pads replacement - rear (all)
Interim Service
Overall
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Eastlake was an honest operator having called him back out for a Oil Indicator Level issue (digital). No quibbles, came back as asked and finished the job.
18th September 2018
Citroen Xsara Picasso Glow plugs replacement (all)
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I was very pleased with the response time,and the mechanic did what was requested with regards to the fitting of the glo plugs. However, on inspection of removed glo plugs they were found to be newish. After asking the mechanic to run a diagnostic test I was very disappointed to find that he had forgotten to bring the machine with him. This to me seemed unprofessional that the mechanic was unprepared. My car is still presenting the same fault.
Reply from Eastlake:
Thanks for your review of Eastlake Garage and our staff. Unfortunately we can can’t carry every piece of equipment in each of our vehicles. You informed the technician who attended that you had already had the vehicle plugged in and diagnosed by another garage. You instructed us to come out and change your glow plugs not carry out a diagnostic test. Our vehicles are loaded each and every day in preparation for the jobs ahead. We have 5 vans and to have £5000 worth of diagnostic equipment in each of them is unrealistic and impractical. Had you of asked for a diagnostic test before changing the glow plugs it would of in fact been a different vehicle and technician that attended your vehicle. Also the technician fitted other new Parts to your vehicle whilst on site at your request for no extra labour charge and with all due respect had you booked us for the correct job in the first place instead of using google I am certain the issue with your vehicle could have been repaired on site with ease Read more
17th September 2018
Isuzu D-Max Full Service
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Communication
Great service. On time and quality work. I would definitely recommend. Service was carried out very efficiently.
17th September 2018
Kia Picanto Full Service
MOT with collection & delivery
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Communication
The garage was good efficient and communication was good. Would be very happy to use them again.
16th September 2018
MINI Mini Car Won't Start Inspection
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Communication
Really friendly service ....felt at ease straight away ...happy with the diagnosis
Reply from Eastlake:
Thank you so much for your 5 star review of Eastlake Garage and our staff. It’s always good to know that we can provide the best service possible to our customers.
15th September 2018
Renault Scenic Standard Pre-purchase Inspection
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Communication
alex was great - thoroughly recomended - very professional and prompt service
Reply from Eastlake:
Thank you for your recent review of Eastlake and our staff. It’s always good to know that we can provide the best service we can without the customer being present.
14th September 2018
Ford Fiesta Car Won't Start Inspection
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My mechanic did not give me much information and I didn't find him particularly helpful or friendly.
Reply from Eastlake:
Hi there. I’m sorry to read your review of Eastlake Garage. After speaking to the mechanic that visited you. You were told the faults with your car via a diagnostic readout that you were present for that your vehicles immobiliser was faulty the immobiliser is built into your vehicles ecu. This is a repair that no mobile mechanic in the area could carry out at the roadside. you were told this on site with your vehicle. We recomended an Auto electrician who we use regularly who may have been able to help. We also uploaded pictures of the fault codes to your booking and you were sent these via email. We arrived in the middle of our allocated time also informing you beforehand via text of the eta of your technician. Your reply was that you were going to scrap the vehicle as the estimated costs would have been too high against the value of the car. I’m not sure how much more helpful we could have been in your circumstances as we were instructed to do a diagnostic test which we carried out. Kindest regards Eastlake. Read more
We can service and maintain any vehicle of any age with original equipment parts or main dealer parts without affecting the warranty of your vehicle.
Our labour charges are extremely competitive – with NO hidden costs and the added benefit of fixed price servicing.
Just for added peace of mind We are AA inspected and certified, Rac Accredited, GreenFlag Approved and affiliated with the IMI, We are also now a Shell Authorised Service Centre. We are Motorcodes and Trading Standards approved we feature on approved Garage network.
For our customers convenience we offer free collection/delivery within a local radius and our team can also offer a mobile service if needed. Read more