Swan Services , Kent | ClickMechanic

(86 ratings)
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20 years professional experience
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279 completed bookings
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Active since January 2025
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Betc 3
Swan Services , Kent | ClickMechanic
Ben S
17th February 2025
Hyundai i10 Brake discs and pads replacement - front (both)
Tyre fitting
Free of o/s/f calliper
Overall
Quality
Punctuality
Communication
Ben was a friendly, affable chap but due to late delivery of tyres, he then told me that he couldn’t make the first date arranged of Sat 8th. We then went for Sat 17th at 0900. At 0945 Ben phones and stated he couldn’t get to me until 1300. We had arranged to go out at 1230 so as I was desperate to have the work done, we arranged to leave the keys somewhere for him to access the vehicle. The work was done, then later on Ben phoned to advise me of an issue with one of the brake callipers that he managed to free up and advised to keep an eye on it for now. I thanked him for the advise. Around 2 hours later I noticed another £43. 62 had been taken from my account. I was not made aware of this but then received an invoice via email shortly after. I am happy with the work but the missed appointment, late notifications and extra charges are making me wary of using these next time. So Iam borderline for another order. Read more
11th February 2025
Fiat 500X Major Service
MOT with collection & delivery
Rear calliper seized
Overall
Quality
Punctuality
Communication
Speaking to my husband - he mentioned highly about Ben and his work. He did fantastic work, timely and very very supportive with making sure our MOT pass and work done thoroughly. Highly recommend!!
11th February 2025
Toyota Yaris Battery replacement (vehicles with stop/start system)
Overall
Quality
Punctuality
Communication
Friendly with great communication throughout the process and the work was carried out quickly even with terrible weather. I would highly recommend them.
11th February 2025
Fiat Grande Punto Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
They did a great job! The mechanic was friendly and knowledgeable. I’m happy with the work they carried out.
10th February 2025
Ford Fiesta Brake pads replacement - front (all)
Brake pads replacement - rear (all)
Interim Service
Overall
Quality
Punctuality
Communication
Really great guy and good work
Happy with the work done and the time
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9th February 2025
Audi TT Coupe Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Great work , on a wet day at the roadside , thanks.
Happy with a car with brakes!
8th February 2025
Peugeot RCZ Engine Warning Light Inspection
Overall
Quality
Punctuality
Communication
Ben was very good. Arrived on time, completed a diagnostic and explained what the problem was. Unfortunately he could not fix it. I had hoped that this consultation would then result in a suggested garage to fix the problem, but this doesn't seem to be in the "ClickMechanic" remit, which is a shame. Not exactly back to square on, but i still have to try and source a garage to fix the problem.
This is no reflection on Ben, who was excellent throughout.
6th February 2025
Peugeot 207 Brake discs and pads replacement - front (both)
Tyre fitting
Overall
Quality
Punctuality
Communication
Really pleased with the service and communication. Couldn’t of been better, definitely will use clickmechanic again in the future.
5th February 2025
Ford Focus Diagnostic Inspection
Fuel filter replacement
Overall
Quality
Punctuality
Communication
Ben was great, friendly,knowledgeable,very helpful and went the extra mile to sort out my fuel problem
I would highly recommend him
5th February 2025
BMW 1 Series Brake pads replacement - front (all)
Full Service
Overall
Quality
Punctuality
Communication
Very happy with the job completed, Ben was friendly and easy to speak to. Would recommend to anybody
During this time I have worked for independent garages including BMW and Mercedes main-dealers.
I have progressed through the ranks as a master tech and workshop controller till I decided to open my own workshop 10 years ago.