JP Autos , Hampshire | ClickMechanic
(60 ratings)
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15 years professional experience
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260 completed bookings
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Active since June 2022
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 2 Accredited
- ATA Level 3 Accredited
- ATA Level 4 Accredited
- IMI Member
JP Autos , Hampshire | ClickMechanic
Jayson L
18th October 2022
Hyundai Getz Clutch replacement
Front driveshaft CV joint gaiter replacement - outer left
Recovery Vehicle back to base
Overall
Quality
Punctuality
Communication
First the positives:
The work seems to have been carried out well. Tony is a nice guy who is very easy to deal with.
And these are the most important things.
Comns with Jayson are an issue. In my case, he said he broke his phone which explains some delays, but not the no show that I had to deal with. Plus, he tends to bristle when asked for details.
16th October 2022
Audi A3 Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Jayson was on time can't fault the major service carried out car is running smoothly again it unfortunately failed the MOT due to a snapped spring was quoted for the work but found another garage at half the price to carry out changing the springs tried to communicate about having them replaced and wanted to no about the re test for the MOT I sent via the message board Thursday but heard nothing back I did only have the MOT fail on the Tuesday and was told I'd have 5 days for a re take
8th October 2022
Suzuki Swift Handbrake shoes replacement (all)
Overall
Quality
Punctuality
Communication
the work the mechanic did was good but the communication was bad. the appointments kept being changed without consulting me, after the first time turning up without 1 of the parts needed.
the issue I had really was the lack of meaningful communication, I called the engineer twice after they failed to fit the drums that were part of the job. he said both times he would call me back to let me know but failed to do so. then kept changing the date. eventually the work was completed 1 week later than it should
Reply from Jayson:
Scott,
As cleary explained to you on many occasions, the drums were a special order from the dealer, not stocked at any other part supplier. Yet on numerous occasions you expected us to magically make them appear, there is only so many times we can explain, that we can only fit the parts we can get and if we cant get the parts cannot fit them.
We cannot be held responsible for the lack of suppliers in the UK for your vehicle and the delay in getting them, we communicate this to you via the app.
If it was an off the shlef product the job would have been done in 6 hours. but we had to wait over 10 days to get the part on back order from the dealer.
Not something we can control.
Read more
5th October 2022
Mazda MX-5 MOT with collection & delivery
Full Service
Fit Rear Pads and Discs
Overall
Quality
Punctuality
Communication
Excellent job done -was very pleased-
Thank you for your advice about the tyres
2nd October 2022
Alfa Romeo MiTo Anti-roll bar drop link replacement - front (passenger side)
Overall
Quality
Punctuality
Communication
Yes the mechanic was friendly and knowledgable and we were happy with the work carried out
30th September 2022
Skoda Octavia Track rod end replacement (passenger side)
Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication
The mechanic arrived early & completed all the work on site with no issues.
30th September 2022
Ford Focus Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Spot on work - did the job i required. Will be in contact with Jayson in the near future for more work.
30th September 2022
Kia ceed MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Mechanic was good, friendly and helpful. Even when a fault came up after visit he came back and helped.
However, I can no longer recommend due to the dreadful customer service afterwards.
My service book was taken back to be signed and stamped, I hadn't received anything in a few weeks so chased,was constantly told that they will check or they will get my tracking number but I never did receive anything from them.
I have tried to contact the owner there several times and I am now being ignored.
26th September 2022
Ford Fiesta Wheel bearing replacement - rear (passenger side)
Overall
Quality
Punctuality
Communication
mechanic friendly...told me what he was going to do...... happy with the work........ job done !
25th September 2022
Ford Transit Custom Coil spring (road spring) replacement - front (both)
Overall
Quality
Punctuality
Communication
VERY HAPPY WITH SERVICE I HAD A BROKEN SPRING OF MY TRANSIT VAN COULD NOT REPAIR ON THE SPOT BUT THEY RELAYED IT TO THE GARAGE THEN BACK HOME THEY DID A FIRST CLASS JOB