Very happy my car is back on the road. Mechanic very friendly. Would use again.

Serban diagnosed my problem quickly and accurately. Highly recommend for his knowledge and experience.

Serban was very helpful and quickly worked out what the problem was. He called me to say that he couldn't arrive at the time of the slot allocated, which was fine by me, he then called again to say that he would try his best to get to me earlier than he thought and he called again to say that he was 10 minutes away, so in the end he arrived earlier than the slot booked. Really appreciated that he kept me informed at all times and got to me so quickly.

He explained what the problem was and tried to see if he could get the part needed - however it was gone 5 so everything was shut by then, he tried several places which I really appreciated. As its the breaks and the car can't be driven he tried his very best to resolve the issue as quickly as possible.

I found Serban very helpful and very polite. Read more

Serban was very helpful and clearly has a great deal of experience – he not only replaced the clutch, but also spotted and fine-tuned a couple of associated issues – thank you Serban 🙂

Serban was polite and courteous and although he was very late, he had called me twice to update me and assured me he would definitely still be coming to do the job.
He changed the front brake pads and sensor on my car and also had a quick look at the back ones, explaining that they would also need changing very soon, as he could see the discs are corroded. He reset the onboard computer to show the front pads had been replaced and cleared the warning. This took a little bit of time but so far all is good.
I found him to be thorough and honest, he'd said he'd been held up earlier in the day because he always tries to do the best he can for his customers. While he was with me, he was also calling his next customer to explain he was running late.
All in all, I think he was good, also advising that I need to allow the new pads time to bed in and so keep my distance so not to brake too hard where possible.
I haven't driven the car very far just yet, but he completed the work and reset the warning, I have brakes so I'm happy with what he did. Read more

This guy literally scammed me, i booked an appointment from 6-8pm monday, he accepted it and it got arranged. he then tries to change it, contacting me if we can do sunday, i said no.
Then he begs that i do it earlier on monday at 5, i said i finish work at 5 but can leave a bit early and make it for 5:30.
After helping him out on the Monday i call him at 5 after leaving work to make sure he is arriving on time, he then says he's held up at his previous work and that i should have made it earlier!?
He then says he is available after 8 and i tell him ive booked 6-8 and been allocated 1 hr of your time.
He then gets annoyed and agrees to meet me at 6;40, we arrive and i need my friend to bring the car, he couldnt wait 10 mins for the car to come around and he up and left saying i wasnt available!!!
He then tries calling me after at 8:30 pm if i will meet him! This is so rediculous and he was very rude. Read more

Lascar Serban was friendly and knowledgeable and efficient he installed the Master cylinder which turned out faulty from the supplier. He then got a replacement and installed using his time and fuel tried so hard to please and trying so much but it has turned out to be the clutch which is the issue I hope to get him back to replace the clutch

Logged, an issue, on the system due to a number of problems. He came to my doorstep, shouting and effing and blinding, presumably to scare me from filing a complaint!

Rude and aggressive. Poor spoken English. Tried to avoid correspondence on the clickmechanic messaging system, presumably to avoid accountability.

I had a bad experience regarding pre-purchase inspection.

I purchased the premium package with the expectation that I will have a full detailed pre-purchase report, multiple photos of the process and a call with the mechanic afterwards to discuss the report (all these are included in the premium package according to the Click mechanic website)

What I got was:
1. A very poor detailed report with technical terms that I cannot understand, as I don't know anything about mechanics, and only poor, fair, like new, ratings with very short explanation.
2. The mechanic refused to speak with me afterwards, despite being included in the terms and conditions of the premium package, so I was not able to make sense of the report.
3. I only got 5 photos with no explanation whatsoever and very poor image quality.

I think this was not a premium inspection.

Thanks God! Clickmechanic mediated and I got 25%, of what I paid, back. The person who mediated was the only one who explained me anything about the report. Read more