Jason, was very friendly, knew exactly what he was doing was quick and efficient 👍😃

Did a fantastic job, kept me updated on when he would turn up and completed the job quickly.

I gave them a heads up of the nature of the problem (a leak), and the mechanic kindly offered to come out early to do the diagnostic, which was very appreciated.

On arrival, I opened the car and after 10 seconds he pointed a crack in a pipe, commenting that it was not a big job. He mentioned that it needed a spare part, and I could even use a "scrap part". However, he declined to carry out any work on it (the fee for a diagnostic does include labour for this), nor gave me a quote for a follow-up for this or to get the part. I was simply told to go to a garage. His official diagnostic on the website afterwards was that he found a "broken pipe". This isn't a particularly helpful diagnostic that I'd expect to get for £80+, which I did point out to him and Clickmechanic after the visit. For that fee I was looking for a proper diagnostic of what is the specific part that is broken, why is it broken, the implications, is it driveable still, how can it be fixed if it can't be fixed on the spot, how much will it cost to fix and how long will it take - to name a few things. Instead, all I can do now is go to a garage and say "the pipe is broken", since that is all that I've been told in the £80 diagnostic, and wait for them to say that they can't do anything with that information so there'll need to inspect it themselves.

After the visit, the mechanic also called me and screamed at me down the phone for "cancelling" the booking, which was quite threatening. I had not cancelled it, but admittedly I may have accidently done this when trying to update the booking with my comments. I did point out that I had already paid the money in any event.

That aside, the mechanic was not receptive to my comments afterwards on the website. Clickmechanic tried to reach a middle ground but simply closed my complaint as soon as the mechanic said he would not give a partial refund, even though the diagnostic lasted a few seconds and my diagnostic was not that useful.

Also, to top things off, when the mechanic responded to Clickmechanic and I in the resolution centre, he said he would not want to carry out any repairs in any event because of my "behaviour" (we were quite friendly with each other whilst here), accused me of trying to scam him, that I insulted him, and lastly he said (and I quote):

"one more important thing it smelled like weed so I don't give money from me because wasted time and gas to let the customer know what the problem was"

Being someone in a regulated legal profession I am quite baffled as to why he accused me of the latter, given it (nor I or the car) most certainly did not smell like "weed", but for that reason (and the above) I definitely will not be returning to Clickmechanic in the future. A shame, since the previous mechanics I had were fantastic. Read more

Better than expected! Very efficient & diagnosed the problem within 15 minutes .
👍

He was running late and communicated that which was appreciated. Quick diagnosis and explained the problem well

Very friendly and knowledgeable
Worked very hard to sort out my problems

Excellent! Came on time, and spent some time diagnosing the fault with my vehicle.

Fine said he could fix it but could not give any indexation how much it would cost. When we got the report it said he could not fix it 🤷🏻‍♀️

Serban was very efficient and went above and beyond to solve the problems with the clutch very satisfied with him

Serban let me know that he would be late, this was not a problem. He communicated regularly on when he would arrive, which was appreciated.
Serban was honest that he had not seen a door fault on a Hyundai Tuscon before but he used his expertise and skill to complete a partial fix with no replacement parts required.
I am satisfied that the car can now pass its MOT and this cost a lot less than if I had taken it to Hyundai who quoted £180 just to do diagnostics.