SAD Automotive Ltd , Norfolk | ClickMechanic
(223 ratings)
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15 years professional experience
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697 completed bookings
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Active since April 2021
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- IMI Member
- Prodiags
- NVQ Level 3 Qualified
- Imi
SAD Automotive Ltd , Norfolk | ClickMechanic
Sad Technician (Nr) .
19th December 2025
Renault Clio Ignition coil replacement
Spark plugs replacement
Overall
Quality
Punctuality
Communication
The mechanic seemed friendly and personable. The work was unfortunately not completed to a high standard and the car failed as soon as it left the driveway. I texted the mechanic who replied quickly saying head office would get back in touch. Nobody ever got back to me and so I had to find a reputable garage to sort the issue due to having work and caring responsibilities. On finally finding out I had to complain through a portal., I was parroted T&C's and basically told it was my fault before being accused of being a liar for not providing a picture or evidence of the part when it was attached in my initial correspondence. I wouldn't recommend this company to anyone. Read more
Reply from SAD Technician (NR):
Hi James, we would have offered to come and rectify free of charge, as this is part of our warranty policy, however we are unable to do this unless we are informed there is a problem. You chose to take it to another garage and get them to fix the fault without our knowledge of there ever being a fault and when asked to see the old part you stated you could not provide this. We are always willing to help our customers, especially if it is a defect part fitted by us. should you need us to come and rectify this issue please contact the office,
Many Thanks.
13th December 2025
SEAT Ibiza Coil spring replacement - front (both)
Overall
Quality
Punctuality
Communication
Robin arrived on time, communicated well, seemed to like our dog (!) ,and completed the work in half the time that I was quoted by another garage. He knows what he’s talking about and I would recommend him
Reply from SAD Technician (NR):
Thank you for your review, we really appreciate it! We are pleased to hear you were happy with the work carried out.
12th December 2025
Kia ceed Diagnose noise
Overall
Quality
Punctuality
Communication
Robin was friendly and knowledgeable, reassuring and helpful. Very honest about the work needed to be carried out.
Reply from SAD Technician (NR):
Thank you for your review, we're glad everything went well!
10th December 2025
Vauxhall Insignia Engine oil & filter replacement
Replace oil pressure switch
Overall
Quality
Punctuality
Communication
Brilliant service. And friendly. Gave me advice for any further problems.
Reply from SAD Technician (NR):
Thank you for the review, we appreciate it!
5th December 2025
Volkswagen Passat Timing belt replacement
Overall
Quality
Punctuality
Communication
Very happy with the work. Good job, left the car and the area clear. Good communication on arrival time. Was a little delayed by previous job and traffic but not a problem given clear communication.
Reply from SAD Technician (NR):
Thank you for the review, we really appreciate it.
3rd December 2025
BMW 1 Series Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Brilliant, nice guy, very professional, great work, car back to normal, tip top .
Reply from SAD Technician (NR):
Thanks for the review! We're glad everything went well :)
27th November 2025
Vauxhall Insignia Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Robin was very polite amd professional. Explained the problems and im now waiting for further works to be carried out.
Reply from SAD Technician (NR):
Thanks for the review! We really appreciate it.
26th November 2025
Jeep Renegade Full Service
Overall
Quality
Punctuality
Communication
Robin kept me up-to-date if when he was going to arrive and informed me of what he was going to do once he was here. He explained what he had found following the service. Was very polite and professional at all times. Thank you
Reply from SAD Technician (NR):
Thank you for your review, we really appreciate it!
26th November 2025
BMW 3 Series Full Service
Overall
Quality
Punctuality
Communication
Darren was great. Excellent communication and explained work carried out/needed.
Reply from SAD Technician (NR):
Thanks for the review! We're glad everything went well :)
25th November 2025
Kia Sportage Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Robin was great. He gave good advice and did a great job for us. Wouldn't hesitate to recommend him to others and will certainly use him again.
Reply from SAD Technician (NR):
We're glad to hear everything went well. Thank you for your review and please do contact us if you need anything in the future :)