Walsall Performance Centre , West Midlands | ClickMechanic
(38 ratings)
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25 years professional experience
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127 completed bookings
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Active since May 2020
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Hnc
Walsall Performance Centre , West Midlands | ClickMechanic
Mark C
22nd June 2020
Honda Jazz Diagnostic Inspection
Overall
Quality
Punctuality
Communication
He arrived late, when I tried to contact him his number was not in service.
When he did arrive he did a good job at locating the issue. He then said he would send a quote through the next day on the cost of the work.
I has been over a week and I have had no contact from him at all about fixing the issue, since then he has simply charged me the full amount for the diagnosis. A simple phone call saying he could not complete the job would suffice rather than just ignoring me.
Reply from Mark:
Hi Lawrence,
We did try to communicate with you and we left 2 voicemails on the number supplied to us, we asked on the voicemail to contact us, after we didnt recieve a call back we assumed that the work had been done in house or you had used another garage hence not chasing you, I do recall on the day your happiness at the level of service, we do not have control over the charging system as it is automatically charged straight after we close off the job, we had to close off the job in order to move onto a quote which we did complete and try to get back to you with, very disappointed that this wasnt given to us direct to resolve rather than a public review, I do hope your issue was sorted out regardless.
Regards
Mark
Wpc
Read more
21st June 2020
Mercedes-Benz B-Class Clutch replacement
Overall
Quality
Punctuality
Communication
Mark was amazing, came across a hiccup which he rectified, very professional, always keep me informed, HIGHLY reccomend him and his team, Im a very Happy Customer indeed.
Reply from Mark:
Hi Carol,
Was a pleasure to work on your beautiful Mercedes, and very understanding that not all jobs go according to plan!... would be an honour to complete anymore work for you !
A☆ customer!!!
Regards
Mark
WPC
15th June 2020
Ford Fiesta Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Mark was great, listened to me, explained my options and told me that he would get back to me the next morning with a quote. Really pleasant guy very made it easy to discuss what was needed and I know nothing about cars.
12th June 2020
Vauxhall Corsa Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Mark explained quite clearly the problem. He arrived within the two hour slot. Pleasant and efficient.
Reply from Mark:
Thank you Pamela, was a pleasure to meet you and diagnose your vehicle, please bear us in mind for future work :)
10th June 2020
Renault Clio Timing belt replacement
Overall
Quality
Punctuality
Communication
They was very good they collected my car and returned it next day excellent
Reply from Mark:
Hi David,
It was a pleasure to work on your vehicle, you kept your car in good working order prior to collection and were knowledgeable enough to bring it to a qualified garage, would be happy to complete further work on your car !
8th June 2020
Porsche Boxster Major Service
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Quality
Punctuality
Communication
The work carried out was fine but I still have not had my service log book stamped i find this not acceptable as I paid for everything up front,please can you get this sorted.
Mr polos
Reply from Mark:
Hi Mr Polos,
We have recieved your request and have contacted you, we will arrive and stamp your book, we apologise for this as most services do not have the books with them so we assume they dont need doing, please rest assured this will stamped Saturday 13/06/2020
2nd June 2020
Alfa Romeo GTV Clutch replacement
Overall
Quality
Punctuality
Communication
He picked my car up on Friday and returned it today Tuesday Ronnie manboard 32 alice street Bilston
Reply from Mark:
Hi Ronnie,
What a pleasure to work on a beautiful classic Alfa Romeo 3.0 !!.... once your clutch was done it purred like a kitten, quite simply put... they don't make em like that anymore !
2nd June 2020
Peugeot 207 Clutch replacement
Overall
Quality
Punctuality
Communication
Mark was brilliant. He was very knowledgeable and knew as soon as he saw the car what was wrong.
Reply from Mark:
Hi Mike,
Such a pleasant customer ! Very refreshing in this industry, happy to oblige and get things working with your PUG again !... please bear us in mind for future bookings...