Walsall Performance Centre , West Midlands | ClickMechanic
(38 ratings)
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25 years professional experience
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127 completed bookings
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Active since May 2020
Qualifications
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- Hnc
Walsall Performance Centre , West Midlands | ClickMechanic
Mark C
20th August 2020
Suzuki Swift Full Service
Overall
Quality
Punctuality
Communication
Didn't meet the mechanic as a helpful young man brought a recovery truck to collect my car and bring it back. But he was on time, and pleasant, and I've driven my car since it's service and nothing has gone bang! They stamped the logbook, advised of what else (brakes) needed doing without a hard sell. Will definitely consider using again. And Click Mechanic makes it very easy when you have to work from home and can't take your car to a garage.
7th August 2020
Audi A5 Timing chain replacement
Overall
Quality
Punctuality
Communication
Amazing service work was excellent and quick on a difficult job spot on will use them all the time from now on and highly recommended
5th August 2020
Land Rover Discovery Sport Diesel particulate filter (DPF) physical clean
Overall
Quality
Punctuality
Communication
I paid £151 to get the car fixed but he was unable to fix it, took the car to Land Rover and the car was fixed for £75
1st August 2020
Jaguar E-PACE Full Service
Overall
Quality
Punctuality
Communication
Very pleased with the cost effective, quality and friendly service I received. I have already started recommending them .
31st July 2020
Skoda Octavia Tyre fitting
Vehicle Health Check
Overall
Quality
Punctuality
Communication
The work was done to my satisfaction. Though they contacted me 30 minutes after the allotted time.
25th July 2020
Hyundai Amica Clutch replacement
Overall
Quality
Punctuality
Communication
Mark was terrific, I couldn't be happier with the work he carried out on my car, very friendly, knowledgeable and above all professional. Would not hesitate to use this mechanic again.
24th July 2020
Skoda Superb Full Service
Check Engine oil pressure
Overall
Quality
Punctuality
Communication
Despite some hiccups, the team went above and beyond to help diagnose and fix the issue as quickly as possible. Very friendly staff. I will be using them again in the future.
18th July 2020
Ford Fusion Clutch replacement
Overall
Quality
Punctuality
Communication
The car was put on the trailer so carefully, I was really impressed!
The clutch was replaced and the car was returned the next day, just as carefully.
We recommend them highly and would definitely use again!
Reply from Mark:
Hi Steff,
Thank you for your comments, we treat all cars as if they were our own "only way to run a business".... was a pleasure to work with a pleasant customer !
Thank you !
Regards
Mark
Wpc
17th July 2020
Nissan Pathfinder
Overall
Quality
Punctuality
Communication
Nobody turned up to collect my vehicle within the prearranged 2 hour time slot. I waited an extra 30 minutes after the time slot had lapsed before having to leave my office for meetings.
The mechanic has now charged a £40 cancellation fee even though I can prove with cctv that they didn’t show up. Now in a complaints process with ClickMechanic to try and resolve before taking this further.
Reply from Mark:
Hi Mr Inkpen,
The cancellation fee is part of the agreed terms and conditions to your Click Mechanic agreement, we have our call logs and photographic time stamped evidence that our driver arrived within the time bracket agreed, I believe that Click have a fair complaints process that will be followed by all involved, I must stress that it's in no reputable mechanics interest to forget or ignore bookings from a financial aspect, but your entitled to your own opinion, I'm not happy that your experience was one that prompted such a damaging review and I hope future bookings have a much better outcome.
..
Regards
Mark
Wpc
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15th July 2020
Suzuki Alto 3 hours 45 mins
Overall
Quality
Punctuality
Communication
Communication was good. Let me know when the young man was going to pick up my car and when it was going to be back. He let me know of any other work needed to get it fixed and was not pushy in trying to get the work and that is good in mu book. the work was done in good time and to a high standard.I felt that he was very knowledgeable and the young man who came to pick the car up was friendly and easy to talk to. Great job and thank you. David.