R.f Auto Diagnostics & Repairs , West Wales and the Valleys | ClickMechanic
(180 ratings)
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27 years professional experience
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343 completed bookings
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Active since January 2015
Qualifications
- NVQ Level 3 Qualified
- City & Guilds level 2 Electric and hybrid vehicle systems
- ATA Level 3 Accredited
- City & Guilds Level 3 Qualified
R.f Auto Diagnostics & Repairs , West Wales and the Valleys | ClickMechanic
Rob F
10th October 2017
Toyota RAV4 Suspension Noise Inspection
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Rob was great, identified the problem straight away! Friendly, polite and helpful, will definitely use clickmechanic again,
Thanks,
Craig.
Reply from Rob:
Many thanks for your review
10th October 2017
Mazda 6 Front brake pads (all) replacement
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I can only speak very highly about Rob, he kept me in touch with arrival times etc and carried out the brake pad replacement with great skill and efficiency, he has great knowledge and was very friendly and professional, I won’t hesitate to use again in the future, many thanks
Reply from Rob:
Many thanks for your review
4th October 2017
Jaguar S-Type Diagnostic Inspection
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Bob was on time, very knowable about my car, gave good advice, all in all I was very satisfied.
Reply from Rob:
Many thanks for your review
2nd October 2017
Vauxhall/Opel Insignia Plug-in Diagnostic Inspection
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The mechanic turned up much later than his telephone call implied. Told us of an error code which we bought parts for and replaced. Finding that the error was still reading on the dash board with the same engine running fault we contacted the engineer who said he would call back to us. We offered to go to him but he said that he didn't want us to use the car on the motorway which was very thoughtful. He didn't show up. Neither has he returned our telephone calls, voice mail or texts. Extremely disappointing and unprofessional.
Reply from Rob:
I am very disappointed with your review and would like to clear up the confusion.
Firstly I was not late, I attended the booking a day early as i was in the area
Secondly as I explained the fault would probably need to be reset (which i explained how to do) after faulty part was replaced (which you wanted to do yourself) unfortunately I was unable to get back to you after speaking on phone due to a personal family issue
I have not received any voicemail, txt or call nor have i been contacted through click mechanic to rearange reseting fault which is why i was under impresion you had performed the reset I explained how to do.
I take great pride in my customer service as you will see from my many other reviews. I depend on my customers repeat business and so try to do as much for them as I possibly can. I am disappointed you felt this way however If required I can come reset fault for you (at no cost to yourself) when convenient
Many thanks
Rob
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11th July 2017
Volkswagen Transporter T4 Pre-purchase Inspection
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While I didn't meet Rob directly he was prompt and I received the information I needed swiftly. He gave me the information needed to decide if I would like to purchase the vehicle in question and saved me a long trip there!
Reply from Rob:
Many thanks for your review
20th June 2017
Volkswagen Polo Car Won't Start Inspection
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Very happy
Reply from Rob:
Many thanks for your review
15th June 2017
Fiat Stilo Replace catalytic converter (time allowed for damaged studs)
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Communication
Could not fault him in any way
Reply from Rob:
Many thanks for your review
3rd June 2017
Toyota Auris Water pump replacement
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Rob was very friendly and did the job in no time. Very efficient , I'll definitely be using this service again. Thank you kelvin
Reply from Rob:
Many thanks for your review
29th May 2017
Volvo S60 Full Service
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Bob was as good as anyone in the garage done the job in half the time and was very helpful thanks
Reply from Rob:
Many thanks for your review
24th May 2017
Chevrolet Aveo Supply and fit ignition coil
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Very happy with his work and feedback
Reply from Rob:
Many thanks for your review